Change Management Lead -Salesforce Implementation

INSPYR Solutions; Baltimore (MD); Hybrid; USD 96,000 - 152,000; Full time

Job summary

INSPYR Solutions seeks a Change Management Lead to drive a Salesforce 311 modernization in Baltimore. You will lead change strategy, stakeholder engagement, communications, and training, coordinating with cross-functional teams to ensure adoption and minimal disruption.

The role requires 5+ years leading enterprise change efforts, strong Salesforce experience preferred, and a hybrid work model with onsite days in Baltimore. This is a long-term contract.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 5+ years leading organizational change management for large enterprise tech.
• Experience supporting CRM/ERP or enterprise apps, Salesforce preferred.
• Proven success in enterprise-wide change, communications, and adoption.
• Experience designing and delivering training programs and readiness plans.

Responsibilities

• Lead change management strategy for a large Salesforce implementation.
• Develop and execute change management plans to drive user adoption.
• Collaborate with business leaders, IT, and stakeholders for alignment.
• Facilitate stakeholder meetings and change readiness activities.
• Create communication plans, training strategies, and user guides.
• Monitor adoption metrics and adjust strategies as needed.
• Identify risks and develop mitigation plans for adoption.
• Support process improvements and optimize system utilization.

Skills

Change Management

Stakeholder Engagement

Training Programs

Communication

Project Management

Education

Bachelor's degree or equivalent

Tools

WalkMe

Pendo

Whatfix

Articulate

Job description

Change Management Lead – Salesforce Implementation

Location: Baltimore, MD (Hybrid – 3days onsite per week)
Job Type: Long-Term Contract

Position Overview

We are seeking an experienced Change Management Lead to drive the successful implementation and adoption of a large-scale Salesforce 311 modernization initiative. This role will lead organizational change efforts, partner with cross-functional stakeholders, and ensure a seamless transition to an enhanced customer service platform. The ideal candidate has a strong background in enterprise change management, stakeholder engagement, communications, training, and large-scale technology implementations.

Key Responsibilities

• Lead the change management strategy for a large enterprise Salesforce implementation and modernization initiative.


• Develop and execute organizational change management plans that drive user adoption and minimize business disruption.


• Partner with business leaders, IT teams, and cross-functional stakeholders to ensure successful implementation and alignment across the organization.


• Facilitate stakeholder meetings, workshops, and change readiness activities.


• Create and execute communication plans, training strategies, and end-user support materials.


• Develop user guides, process documentation, standard operating procedures, and training resources.


• Monitor adoption metrics, training effectiveness, and overall organizational readiness, making adjustments as needed.


• Identify risks to successful adoption and develop mitigation strategies.


• Support business process improvements and help optimize system utilization following implementation.


• Track project milestones, implementation progress, and adoption metrics, providing regular status updates to leadership.


• Collaborate with project managers and technical teams throughout the implementation lifecycle.

Required Qualifications

• Bachelor's degree in Business Administration, Organizational Development, Organizational Leadership, Public Administration, Psychology, or a related field (or equivalent experience).


• 5+ years of experience leading organizational change management initiatives for large enterprise technology implementations.


• Experience supporting CRM, ERP, or enterprise application implementations, with Salesforce experience strongly preferred.


• Demonstrated success leading enterprise-wide change management, communications, stakeholder engagement, and user adoption initiatives.


• Experience developing and delivering training programs, communications, and organizational readiness plans.


• Strong knowledge of change management methodologies such as Prosci ADKAR, Bridges Transition Model, or similar frameworks.


• Experience working within Agile or traditional project management environments.


• Excellent communication, facilitation, presentation, and stakeholder management skills.


• Strong analytical, organizational, and problem-solving abilities.

Preferred Qualifications

• Salesforce implementation or modernization experience.


• Experience with Salesforce Service Cloud or Salesforce 311 solutions.


• Prosci Change Management Certification (or equivalent).


• PMP or other project management certification.


• Experience developing eLearning or digital adoption content using tools such as WalkMe, Pendo, Whatfix, or Articulate.


• Experience working within government, municipal, or other highly regulated environments.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.