Change Management Lead — Incident Resolution & Mentoring

TechCraft Inc; Atlantic City (NJ); On-site; USD 71,000 - 101,000; Full time

Benefits offered by this job

Mentor program

Benefits package

Flexible hours

Job summary

TechCraft Inc in Atlantic City, NJ is seeking a mid-level Title Officer who thrives on Change Management and mentoring. You will own incidents end-to-end, drive root-cause analysis, and translate objectives into actionable steps, with clear leadership responsibilities.

Starting salary ranges from $71,000 to $101,000 with a mentor, benefits, and flexible hours to fit Atlantic City living. This role emphasizes collaboration with teams and hands-on guidance to grow in a fast-paced environment.

Qualifications

• Storytelling turns data into decisions.
• Experience with modern communications workflows and tooling.
• Comfort defending recommendations before stakeholders.
• Ability to teach others and share knowledge to juniors.

Responsibilities

• Run point on general incidents until resolved.
• Identify root causes instead of applying patches.
• Translate objectives into actionable day-to-day steps.
• Close the loop on Atlantic City requests you touch.
• Hand off leadership work clearly for others to follow.
• Turn freelance mandates into measurable TechCraft work.
• Follow safety protocols and best practices at all times.
• Know when to call, not just email, for Atlantic City relationships.

Skills

Storytelling

Communication workflows

Defend recommendations

Teaching others

Job description

TechCraft Inc in Atlantic City, NJ is seeking a mid-level Title Officer who thrives on Change Management and mentoring. You will own incidents end-to-end, drive root-cause analysis, and translate objectives into actionable steps, with clear leadership responsibilities.

Starting salary ranges from $71,000 to $101,000 with a mentor, benefits, and flexible hours to fit Atlantic City living. This role emphasizes collaboration with teams and hands-on guidance to grow in a fast-paced environment.