Change Management Communications Consultant

US101 Guidehouse Inc.; Arlington (VA); On-site; USD 98,000 - 163,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays

Mobility Stipend

Employee Referral Program

Learning Opportunities

Parental Leave

Health Savings Account

Life Insurance

Discretionary Bonus

Job summary

Guidehouse Health is seeking a Strategic Change Communications Consultant to help clients transform care delivery, technology, and operations through large-scale modernization. You will partner with executives, program leadership, and technical teams to craft audience-centered communications and drive adoption across stakeholder groups.

The role emphasizes translating complex transformation into clear messages, developing executive materials, and supporting readiness activities for workforce

Qualifications

• Must be able to OBTAIN and MAINTAIN a Federal or DoD PUBLIC TRUST; adjudication required prior to onboarding.
• Bachelor's Degree; four (4) years of additional professional experience in lieu of Bachelor's.
• Minimum of three (3) years of experience in strategic communications, organizational change management, change communications, public affairs, communications consulting, public relations, or related fields.
• Experience supporting modernization, digital transformation, technology implementation, organizational change, or large-scale program initiatives.
• Strong writing, editing, presentation development, and storytelling skills.
• Experience developing multi-channel communication campaigns and adoption-focused communications products.
• Ability to collaborate effectively with executives, technical teams, program leadership, trainers, and cross-functional stakeholder groups.
• US Citizenship restrictions apply. Currently reside in the contiguous United States.

Responsibilities

• Develop and execute integrated change communication strategies for large-scale modernization and technology implementation.
• Design communications approaches to increase awareness, readiness, and user adoption.
• Partner with change management, training, technical, and business teams to align communications with milestones.
• Develop executive-level products including leadership messages, talking points, and briefing materials.
• Support executive visibility and sponsorship activities to reinforce commitment and drive adoption.
• Monitor stakeholder sentiment and adjust communications to improve engagement.
• Contribute to team development and business growth within Guidehouse Health.

Skills

Strategic Communications

Change Management

Public Affairs

Public Relations

Strong Writing & Editing

Storytelling

Stakeholder Engagement

Education

Bachelor's Degree

Job description

Job Family: Management Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust

What You Will Do

A career within Guidehouse Health will provide you with the opportunity to help clients transform care delivery, technology, and operations through large-scale modernization initiatives. We partner with federal agencies and healthcare organizations to drive organizational change, accelerate adoption, and ensure stakeholders are prepared to successfully navigate evolving business processes, technologies, and ways of working. Our Strategic Change Communications Consultants help clients translate complex transformation efforts into actionable, audience-centered communications that build awareness, understanding, readiness, and adoption. Working closely with executives, program leadership, technical teams, and operational stakeholders, you will develop strategic communications that support workforce transformation, organizational readiness, and successful implementation of modernization initiatives.

Specific Responsibilities

Strategic Change Communications and Adoption

Develop and execute integrated change communication strategies that support large-scale modernization, transformation, and technology implementation efforts. Design communications approaches that increase awareness, stakeholder readiness, user adoption, and sustained behavioral change. Assess stakeholder impacts and communication needs across multiple audiences, tailoring messaging to address varying levels of technical knowledge, organizational influence, and change readiness. Partner with change management, training, technical, and business teams to align communications with implementation milestones and organizational readiness objectives. Develop communication plans that include stakeholder analysis, audience segmentation, key messages, communication channels, feedback mechanisms, risks, and success measures.

Executive Communications and Strategic Advisory Support

Serve as a trusted communications advisor to executive leaders, helping translate strategic priorities, decisions, and transformation objectives into impactful communications. Develop executive-level products, including leadership messages, talking points, presentations, briefing materials, leadership toolkits, and stakeholder engagement materials. Support executive visibility and sponsorship activities designed to reinforce organizational commitment, build confidence, and drive adoption across stakeholder groups. Anticipate stakeholder concerns and develop communication strategies that address resistance, uncertainty, and organizational impacts.

Modernization Communications and Content Development

Translate complex technical concepts, system changes, business process redesigns, policy changes, and operational impacts into clear, audience-focused communications. Develop communication materials that explain: Role changes and workforce impacts. New technologies and system functionality. Business process changes. Benefits realization and organizational outcomes. Implementation timelines and readiness activities. Create high-quality communications products including newsletters, implementation updates, readiness materials, FAQs, leadership communications, presentations, intranet content, videos, job aids, toolkits, and adoption campaigns. Ensure all communications adhere to federal plain language, accessibility, and usability standards.

Stakeholder Engagement and Change Readiness Support

Support stakeholder engagement strategies that gather feedback, identify risks, and promote stakeholder buy‑in throughout the transformation lifecycle. Facilitate communication planning sessions, stakeholder workshops, leadership briefings, and readiness discussions. Partner with business and operational leaders to understand organizational impacts and develop targeted communications that support transition activities. Monitor stakeholder sentiment and communication effectiveness, recommending adjustments to improve engagement and adoption outcomes.

Program Support and Measurement

Track communication activities, deliverables, stakeholder engagement efforts, and adoption metrics. Develop reports and dashboards that communicate change readiness, communication effectiveness, stakeholder feedback, and adoption progress. Leverage quantitative and qualitative data to evaluate communication effectiveness and recommend continuous improvement strategies.

Team Collaboration and Practice Development

Contribute to a collaborative, high-performing consulting team by supporting business development growth, internal Guidehouse initiatives, and mentoring junior team members, as appropriate.

What You Will Need

Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Bachelor's Degree; FOUR (4) years of additional professional experience in lieu of Bachelor's. Minimum of THREE (3) years of experience in strategic communications, organizational change management, change communications, public affairs, communications consulting, public relations, or related fields. Experience supporting modernization, digital transformation, technology implementation, organizational change, or large-scale program initiatives. Demonstrated ability to translate complex technical, operational, and organizational changes into clear, compelling communications for diverse stakeholder audiences. Experience developing executive communications and advising leadership on communication strategies related to transformation initiatives. Experience supporting stakeholder engagement, workforce transition, organizational readiness, adoption, and change management activities. Strong writing, editing, presentation development, and storytelling skills. Experience developing multi-channel communication campaigns and adoption-focused communications products. Ability to collaborate effectively with executives, technical teams, program leadership, trainers, and cross-functional stakeholder groups. Due to contract requirements, US Citizenship restrictions apply. Currently reside in the contiguous United States.

What Would Be Nice To Have

Experience supporting Department of Veterans Affairs modernization programs or other federal transformation initiatives. Experience applying Prosci, ADKAR, Kotter, or other organizational change management frameworks. Experience supporting system implementations, digital health modernization, enterprise technology deployments, or operational transformations. Familiarity with organizational readiness assessments, stakeholder impact assessments, and adoption measurement. Knowledge of federal healthcare operations and healthcare technology environments.

Salary and Compensation

The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account
• Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

Equal Opportunity and Accommodations

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail].