Change Management and Training Lead

Caterpillar, Inc.; Irving (TX); On-site; USD 128,000 - 193,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account

Flexible Spending Accounts

Career Development

Incentive bonus

Disability benefits Life Insurance

Job summary

Caterpillar is seeking an ERP transformation Change Management Lead to accelerate outcomes for dealers and internal teams using change management principles and Cat ERP with MS Dynamics 365 and Azure integration. You will act as delivery orchestrator, aligning teams to milestones, managing risks and ensuring high-quality results across a global dealer network.

The role emphasizes dealer training strategy, cross-functional collaboration, and governance of CM practices with a focus on improving

Qualifications

• :

Responsibilities

• Provide Dealer and Internal Change Management support and guidance to ensure effective adoption of Cat ERP solution leveraging Microsoft D365.
• Oversee dealer training strategy to accelerate business transformation.
• Manage day-to-day change management project activities and schedules.
• Develop contingency plans for risks and manage dependencies across workstreams.
• Educate end-users and champions on CM processes, methods and systems.
• Monitor and report on key change management metrics to ensure adoption.
• Create knowledge via blogs, workshops, and training sessions.

Skills

ERP & Dynamics 365

Change management

Stakeholder mgmt

Azure & BI tools

Project leadership

Agile training

Executive presentation

Excel / PowerPoint / MS Project

Training strategy

Tools

MS Dynamics 365

Azure Integration Services

Power BI

SharePoint / Teams

Job description

Career Area

Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Job Summary

Caterpillar is embarking on a bold digital transformation to revolutionize our dealers’ systems - seamless, intelligent, and designed for the future. We are developing a scalable, modern ERP solution for Caterpillar dealers, built on Microsoft Dynamics 365 and Azure Integration Services. This next-generation platform will leverage pre-configured business processes, optimized workflows and AI-powered automation to streamline operations, accelerate digital capability deployment, and elevate customer experience across our global dealer network. We are seeking an ERP transformation Change Management Lead to accelerate outcomes for dealers and internal teams using change management principles and thought leadership. This high-impact role is part of a newly launched strategic initiative and will serve as a delivery orchestrator, aligning teams to key milestones, managing risks and dependencies, and ensuring consistent, high-quality outcomes.

What You Will Do

Provides Dealer and Internal Change Management support, thought leadership, and guidance to ensure effective adoption of the Cat ERP solution leverage Microsoft D365. This role included responsibility for the dealer training strategy to help accelerate the dealer’s business transformation. Managing the day-to-day activities of change management projects, including overseeing project responsibilities and schedules. Developing contingency plans for potential risks. Dealer training strategy development and execution. Internal change management best practice implementation to ensure alignment across workstreams Dealer training strategy, approach (tools, process), resourcing to support dealer change efforts Assist team in stakeholder updates to influence ongoing change in behavior, process, etc Manage intake of product features through the DRB from Product teams to ensure adoption and understanding for GTM execution Develop and Deploy Dealer change management framework and guidance to ensure uptake of Cat ERP solution. Educating global users on Change Management processes, methods and systems Participating in business requirements gathering sessions, documenting requirements, and supporting development work with internal partners related to necessary tooling. Identifying areas of opportunity to improve the dealer experience and accelerate time-to-market Monitoring & Evaluation: Track key metrics and assess the success of change management initiatives to ensure they are embedded and effective. Build and share knowledge through various channels, including blogs, workshops, and training sessions. Educate end-users, champions and stakeholders to make this transition or transformation beneficial without anxiety or fear. Measure the success of the transition or transformation via dashboard/BI tools.

What You Will Have

Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Project Administration: Knowledge of project administration best practices and ability to use organizational strategies, practices and tools for administering projects. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Data Gathering and Reporting: Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company. Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design). Top Candidates Will Have ERP & Systems Knowledge (MS Dynamics 365 focus) Hands-on experience with Microsoft Dynamics 365 in a product, process or deployment leadership role. Technical background with a solid understanding of IT systems and their interactions. Proven ability to manage multiple projects and work with several dealers simultaneously. Working knowledge of Azure DevOps Advance knowledge of Excel, MS PowerPoint, and MS Project Proficiency in collaboration tools (SharePoint, Teams) and dashboards (Power BI). Strong analytical skills to interpret requirements and support decision-making. Exceptional facilitation and stakeholder management abilities. Experience presenting to and interacting with executive leaders. Previous agile training (sprint planning, daily scrums, sprint, retrospective) Knowledge of the Caterpillar digital portfolio. Knowledge Caterpillar Dealer Operations.

Summary Pay Range

$128,470.00 - $192,710.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement
• These benefits also apply to part-time employees

Visa Sponsorship

Visa Sponsorship is not available for this position.

Equal Opportunity Employer

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Company Culture

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.