Change Management and Institutional Engagement Intern

AbbVie - Contractor Position; Washington (District of Columbia); On-site; USD 16,740 - 27,900; Full time

Job summary

The World Bank Group offers an Internship Program for undergraduate and postgraduate students to gain hands-on experience in global development. interns work within a dynamic, diverse environment, contributing fresh perspectives and practical resources for workplace transformation and organizational change.

Under guidance from experienced program staff, interns support change management, communications, and institutional engagement activities.

Qualifications

• Currently enrolled in or in the final year of a postgraduate program (master’s/PhD).
• Strong analytical, research, and problem-solving skills.
• Effective written and verbal communication in English.

Responsibilities

• Support change management, communications, institutional engagement, and organizational effectiveness initiatives across the World Bank Group Internship Program.
• Draft and edit communications materials and maintain engagement trackers and dashboards.
• Prepare summaries, dashboards, and action-tracking tools from surveys and feedback.

Job description

The World Bank Group’s Internship Program, offers undergraduate and postgraduate students a high impact learning experience at the heart of global development. Participants gain hands on experience in a diverse and dynamic environment, contribute fresh perspectives and innovative ideas, and connect with international professionals working to end poverty on a livable planet.

Background/Organizational Context

Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services to support the World Bank Group's operational effectiveness and service delivery. Within GCS, Corporate Real Estate (GCSCR) manages the World Bank Group's global real estate portfolio and supports workplace transformation, office relocations, portfolio optimization, and modernization initiatives across headquarters and country offices worldwide.

Successful implementation of these initiatives requires effective communications, stakeholder engagement, institutional engagement, and change management to support awareness, readiness, and adoption. The Change Management, Communications & Institutional Engagement Intern will support the planning and delivery of these activities while helping develop practical resources, tools, and materials that enable successful organizational change and workplace transformation.

Duties and Responsibilities

Under the guidance of the Senior Program Manager, Sustainability, Communications and Institutional Engagement, the intern will support change management, communications, institutional engagement, and organizational effectiveness initiatives across GCS Corporate Real Estate.

1. Change Management Support

• Support stakeholder analysis, change impact assessments, and change readiness activities for workplace and organizational change initiatives.
• Assist in developing and maintaining change management plans, readiness trackers, engagement trackers, and project dashboards.
• Monitor change management activities, milestones, risks, dependencies, and deliverables.
• Support project teams in identifying stakeholder needs, adoption risks, recurring questions, and opportunities to improve implementation. [
• Contribute to practical change management tools and templates that can be reused across workplace transformation initiatives.

2. Communications and Engagement

• Draft and edit communications materials, including email messages, presentations, briefing notes, talking points, newsletter content, FAQs, and success stories.
• Support development of communication plans and stakeholder engagement strategies for workplace transformation and organizational change initiatives.
• Assist in creating messaging tailored to different stakeholder groups and audiences.
• Maintain communications calendars, outreach trackers, and inventories of communications products.
• Help ensure communications are clear, consistent, practical, and aligned with organizational objectives.

3. Institutional Engagement, Survey, and Feedback Support

• Support analysis of institutional engagement surveys, pulse checks, stakeholder feedback, and other qualitative and quantitative inputs.
• Identify trends, themes, pain points, and opportunities for improvement.
• Assist in preparing summaries, dashboards, presentations, and action-tracking tools.

4. Knowledge Management and Change Enablement

• Organize and maintain repositories of communications products, project materials, stakeholder engagement outputs, and lessons learned.
• Support management of SharePoint content and knowledge management resources.
• Document best practices, lessons learned, and recommended approaches for future initiatives.
• Assist in developing AI-enabled knowledge resources and productivity solutions where appropriate.

5. Research, and Continuous Improvement

• Conduct research and benchmarking on change management, institutional engagement, workplace strategy, client experience, communications, organizational transformation, and emerging industry practice
• Support process improvement, organizational effectiveness, and continuous improvement initiatives.
• Assist with special projects and other duties as assigned

Expected Deliverables

• Change management trackers and stakeholder engagement materials.
• Communications products, presentations, newsletters, and briefing materials.
• User guides, FAQs, how-to guides, templates, and toolkits.
• Institutional engagement survey summaries and action-planning materials.
• Project dashboards, status reports, and leadership updates.
• Knowledge management resources, lessons learned, and process documentation.
• Research and benchmarking summaries.

Selection Criteria

• Candidates must be currently enrolled in, or in the final year of postgraduate (master’s/PhD) program
• Candidates must have 0–6 years of relevant professional experience
• Academic background must align with the requirements outlined in the job description
• Demonstrated interest in development work and the World Bank Group’s mission
• Strong analytical, research, and problem-solving skills
• Effective written and verbal communication skills
• Ability to work effectively in diverse, team-based environments
• Strong organizational skills and ability to manage multiple priorities within tight deadlines
• Proficiency in English; additional languages may be required depending on the role