Change Management Analyst

FirstEnergy; Akron (OH); On-site; USD 80,000 - 104,000; Full time

Job summary

FirstEnergy in Akron, Ohio, seeks a Senior Business Analyst to lead change management within Program Delivery. You will conduct stakeholder analysis, readiness assessments, document process impacts, and help craft communications and training for regulatory and technology initiatives.

Reporting to the FirstEnergy Headquarters, you will collaborate with SMEs and vendors to ensure adoption, monitor readiness, and drive continuous improvement across the business unit.

Qualifications

• Two-to-four-year degree in related discipline and minimum 7 years’ related work experience is required.
• In lieu of a bachelor's degree, a minimum of 10 years of related professional experience is required.
• Possess strong computer skills in the Microsoft Office (Excel, PowerPoint, and Word).
• Strong written and verbal communication skills with the ability to interpret and communicate data.
• Strong analytical, decision making, planning, and problem-solving skills are necessary.
• Be a team player and possess a willingness to collaborate in a team environment.
• Ability to present complex subject matter to all levels of management.

Responsibilities

• Apply critical thinking and strategic judgment to evaluate organizational changes and risks.
• Manage multiple priorities to ensure Change Management activities are completed on time.
• Conduct stakeholder analysis and support a Change Agent Network to drive readiness.
• Partner with SMEs to identify, document, and assess business process impacts.
• Develop and deliver targeted communications to keep stakeholders informed.
• Assess training needs and support development of training materials and learning solutions.
• Coordinate training activities to build knowledge and skills for new processes.
• Monitor readiness, adoption, and feedback to identify risks and actions.
• Promote urgency and collaboration across FE business units and with vendors.

Skills

MS Office

Excel

PowerPoint

Word

Communication skills

Analytical skills

Decision making

Problem solving

Team player

Attention to detail

Presentation skills

Curiosity

Education

Two-to-four-year degree in related discipline

Minimum 7 years related work experience

Bachelor’s degree in related discipline

Minimum 10 years’ related work experience (no degree)

Bachelor’s degree in related discipline (Senior level)

Tools

Microsoft Office

Job description

FirstEnergy at a Glance

Job Description

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FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About The Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00

The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon the results of the interview process which considers the candidate’s skills, work history, experience level, and other relevant qualifications.

The Change Management team within Program Delivery enables the successful implementation of Distribution regulatory and program initiatives by collaborating with stakeholders across the organization and fostering awareness, engagement, adoption, and readiness for change.

This Business Analyst is responsible for a broad range of change management activities, including stakeholder analysis, organizational readiness assessments, business process impacts, communications, and training. The successful candidate will support the development and execution of change management strategies, processes, and tools that drive adoption of program-related changes and ensure successful business outcomes.

The preferred reporting location is FirstEnergy Headquarters in Akron, Ohio. Other locations within the company's service territory will be considered.

Responsibilities Include

• Apply critical thinking and strategic judgment to evaluate complex organizational changes, anticipate impacts and risks, challenge assumptions, and recommend change management approaches that align stakeholder needs with business objectives.
• Manage multiple priorities and competing demands effectively to ensure Change Management activities and deliverables are completed accurately and on time.
• Conduct stakeholder analysis and support a Change Agent Network to drive awareness, engagement, and readiness for change.
• Partner with SMEs to identify, document, and assess business process impacts and define required changes.
• Develop and deliver targeted and executive communications to keep stakeholders informed and engaged throughout the change lifecycle.
• Assess training needs and support the development of training materials, job aids and learning solutions for impacted employees.
• Coordinate training activities to build the knowledge and skills needed to adopt new processes and ways of working.
• Support change management strategies, plans, and activities that promote successful adoption of business, regulatory, and technology initiatives.
• Monitor stakeholder readiness, adoption, and feedback to identify risks and recommend corrective actions.
• Promoting a sense of urgency in the team for reaching goals and meeting deadlines
• Demonstrating the ability to forge effective working relationships and achieving desired results with employees from various levels as well as 3rd party vendors and consultants
• Making sound decisions by evaluating options with consideration for implications and consequences
• Supporting continuous improvement activities across the business unit and FirstEnergy

Qualifications Include

• Two-to-four-year degree in related discipline and minimum 7 years’ related work experience is required.
• In lieu of a bachelor's degree, a minimum of 10 years of related professional experience is required. Related experience includes organizational change management, project or program management, business transformation, stakeholder engagement, communications, training and employee readiness, process improvement, organizational development, consulting, business analysis, and implementation of operational or regulatory initiatives.
• Possess strong computer skills in the Microsoft Office (Excel, PowerPoint, and Word)
• Strong written and verbal communication skills with the ability to interpret and communicate data.
• Strong analytical, decision making, planning, and problem-solving skills are necessary
• Strong understanding of process improvement is preferred
• Able to effectively present complex subject matter to all levels of management
• Be a team player and possess a willingness to collaborate in a team environment and work effectively as a partner across all FE business units.
• Possessing high level of attention to detail
• Questioning attitude to learn and produce results while working across FirstEnergy

Qualifications at the Senior Business Analyst level include all the above plus:

An employee hired at the Senior Business Analyst level will be expected to perform all the above responsibilities with more proficiency, and in a more independent manner. Further, the Senior Business Analyst level employee will be assigned additional responsibilities related to those above.

• Bachelor’s degree in a related discipline and minimum 10 years’ related work experience is required.
• In lieu of a degree, minimum 13 years’ related work experience is required.

FirstEnergy takes a market-based approach to pay, which may vary depending on your location. In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience.

The estimated pay range for this role is $79,500 - $103,500. The pay range for certain locations, including the state of New Jersey, include a 20% differential to account for an increased cost of living, making the pay range $95,500 - $124,000.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team