Change Communication Specialist (Remote)

Community Health Systems; Franklin (TN); Remote; USD 90,000 - 140,000; Full time

Job summary

Community Health Systems is hiring a Change Communications Specialist to join our EHR Team, focusing on managing the EHR Change Control and Cerner Super User Program. You will identify, resolve and report status, risks, and issues to client and project leadership, coach on processes and missing components while tracking KPIs.

You will also consult with internal/external project and organizational teams to bi-directionally share status, project timelines and project updates, and verify

Qualifications

• Bachelor's Degree in IT or CS is required.
• 8–10 years of experience in application analysis or enterprise systems management.
• 6+ years in Change Management and Healthcare IT preferred.

Responsibilities

• Lead EHR change control and Cerner Super User program.
• Identify, resolve, and report status, risks, and issues to leadership.
• Collaborate with internal and external teams to share timelines and updates.
• Coach others on processes and track KPIs.
• Stay current with Cerner best practices and modernization strategies.

Skills

Cross-functional leadership

Agile methodologies

Jira

Azure DevOps

Documentation

Stakeholder communication

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

Cerner

Job description

Job Summary

Community Health Systems is hiring a Change Communication Specialist to join our EHR Team. This role will help with managing the EHR Change Control and Cerner Super User Program. You will identify, resolve and report status, risks, and issues to client and project leadership, coach on processes and missing components while tracking KPIs. You will also consult with internal/external project and organizational teams to bi-directionally share status, project timelines and project updates, and verify configuration and communication requests. As a key member of the team, you will maintain relationships and navigate through conflict and complex relationship situations to achieve business objectives, coach and mentor associates and support internal team initiatives.

Essential Functions

• EHR Change Control and Cerner Super User Program. You will identify, resolve and report status, risks, and issues to client and project leadership, coach on processes and missing components while tracking KPIs. You will also consult with internal/external project and organizational teams to bi-directionally share status, project timelines and project updates, and verify configuration and communication requests.

• Resolves complex problems that may involve various groups across functional lines and exercises independent judgment in developing processes, techniques, and success factors.

• Identify, resolve and report status, risks, and issues to client and project leadership.

• Consult with internal/external project, Business Partners, and organizational teams to bi-directionally share configuration status, project timelines and project updates, and verify configuration requests.

• Stay up to date on industry and Cerner best practices for continuous modernization of the EHR.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or a related field required

• 8-10 years of experience in application analysis, configuration, or enterprise systems management required

• 6 years of Change Management and Communication Experience in Healthcare IT preferred

Knowledge, Skills and Abilities

• Proven ability to lead cross-functional teams and influence stakeholders at all levels.

• Strong understanding of agile methodologies, including backlog management, sprint planning, and iterative delivery.

• Proficiency in digital product lifecycle management, including technical documentation and product roadmaps.

• Experience working with IT architecture, development, and DevOps teams to deliver scalable digital solutions.

• Excellent written, verbal, and presentation skills, with the ability to translate technical concepts for non-technical audiences.

• Strong analytical and problem-solving skills with a focus on continuous improvement and customer value.

• Experience with agile tooling (e.g., Jira, Azure DevOps) and data visualization/reporting tools.

• Ability to thrive in a fast-paced environment and adapt to shifting priorities.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.