CGO Coordinator

Weis Markets, Inc.; Muncy (Lycoming County); On-site; USD 28,000 - 36,000; Full time

Job summary

Weis Markets is seeking a Customer Service Associate in Muncy, PA. You will greet customers, provide courteous service, and assist with inquiries while keeping store areas organized and inventories accurate.

Work with store teams to resolve customer concerns, follow safety and environmental policies, and help maintain product displays and stock levels for a positive shopping experience.

Qualifications

• Education and/or Experience: High school education or GED. No prior experience required. Two (2) years or more retail grocery experience is preferred.

Responsibilities

• Greet customers and provide prompt, courteous service.
• Assist customers and resolve concerns in a polite and professional manner.
• Maintain store organization and balance on-hand records.
• Understand and utilize store systems and current technology.
• Ensure reports and records are accurate and retained per policy.
• Create daily pick lists and assist with stock management.
• Monitor out-of-stock and overstock conditions and investigate causes.
• Support planogram integrity and signage alignment.
• Follow safety, health, and environmental policies.

Skills

Customer service

Communication

Education

High school diploma or GED

Retail grocery experience (2+ years, preferred)

Job description

Location Address:

1272 East Penn Street

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The associate is responsible for the functions below, in addition to other duties as assigned:

• Greets all customers and provide them with prompt, courteous service, and assistance associates to help resolve customer concerns promptly, in a polite and professional manner. Follows company policy relating to increase customer satisfaction.
• Work cooperatively and maintain an open line of communication with applicable departments in the store including Store Management team, Department Managers, and Night Crew.
• Maintains integrity of the CGO system throughout the entire store. Balance on hand issue investigation and resolution.
• Understand and utilize all required applications and current technology as relates to CGO Operations. Understand and stay up to date with new and current technology.
• Ensure all reports and records are accurate, complete and retained in accordance with Company policy.
• Complete and make appropriate decisions based on all applicable reports to ensure optimum profitability (i.e., overnight order lists, load in-aisle audits for the day, commodity pack out reports, negative inventory reports).
• Responsible to creating daily pick list for all departments.
• Responsible to perform daily Out of Stock counts, investigates the reason(s) for the out-of-stock condition.
• Investigate overstock items from previous deliveries to resolve miss-picks or forecasting issues.
• Creates secondary display settings within CGO as directed by Store Manager.
• Identifies planogram integrity issues and works to resolve by communicating effectively with other departments as needed to provide updates or changes.
• Assists with the signage of out-of-stock merchandise to reflect company standards. Identifies and corrects inaccuracies of balance on-hands.
• Maintain "Blue Chip" program of secondary product locations to assist co-workers in the replenishment process.
• Review of salvage and transfer processes to assure accurate balance on hand.
• Works with the Regional CGO analyst to resolve issues and concerns regarding out-of-stock conditions.
• Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
• Perform all duties in accordance with all Company policies and programs, and all Local, State, and Federal laws and regulations, including all environmental, health, safety and security policies, programs, laws and regulations.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistance gloves, safety cutters, company sponsored footwear, etc.
• Performs other staff duties as required. May also be called upon to assist in other departments.

SUPERVISORY RESPONSIBILITIES

Indirectly supervises associates working in the department. Specific number of associates depends upon store size.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or Experience High school education or general education degree (GED). No prior experience required. Two (2) years or more retail grocery experience is preferred.

Weis Markets is an Equal Opportunity Employer:Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.