CGO Coordinator

010 Weis Markets, Inc.; Muncy (Lycoming County); On-site; USD 26,000 - 42,000; Full time

Job summary

Weis Markets is seeking a team-oriented associate to deliver prompt, courteous customer service and support CGO operations within the store. You will collaborate with store management and departments to resolve issues and ensure accurate inventory, signage, and reporting.

The role emphasizes daily balance checks, troubleshooting stock discrepancies, and maintaining clean, compliant work areas while supporting company policies and safety guidelines.

Qualifications

• High school diploma or GED required or preferred.
• Prior retail grocery experience is preferred.
• Demonstrated customer service and communication skills.

Responsibilities

• Greet customers and provide prompt, courteous service while assisting associates with concerns.
• Follow store policies to increase customer satisfaction and maintain communication with store teams.
• Maintain CGO system integrity and ensure reports and records are accurate and retained.
• Handle daily pick lists, inventory checks, and out-of-stock investigations to support operations.
• Support signage, balance on-hand accuracy, and coordination with departments for assortments.

Skills

Customer service

Retail grocery experience

Communication skills

Teamwork

Education

High school diploma or GED

Tools

CGO system

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Location Address: 1272 East Penn Street

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets all customers and provide them with prompt, courteous service, and assistance associates to help resolve customer concerns promptly, in a polite and professional manner.
• Follows company policy relating to increase customer satisfaction.
• Work cooperatively and maintain an open line of communication with applicable departments in the store including Store Management team, Department Managers, and Night Crew.
• Maintains integrity of the CGO system throughout the entire store.
• Balance on hand issue investigation and resolution.
• Understand and utilize all required applications and current technology as relates to CGO Operations.
• Understand and stay up to date with new and current technology.
• Ensure all reports and records are accurate, complete and retained in accordance with Company policy.
• Complete and make appropriate decisions based on all applicable reports to ensure optimum profitability (i.e., overnight order lists, load in-aisle audits for the day, commodity pack out reports, negative inventory reports).
• Responsible to creating daily pick list for all departments.
• Responsible to perform daily Out of Stock counts, investigates the reason(s) for the out-of-stock condition.
• Investigate overstock items from previous deliveries to resolve miss-picks or forecasting issues.
• Creates secondary display settings within CGO as directed by Store Manager.
• Identifies planogram integrity issues and works to resolve by communicating effectively with other departments as needed to provide updates or changes.
• Assists with the signage of out-of-stock merchandise to reflect company standards.
• Identifies and corrects inaccuracies of balance on-hands.
• Maintain “Blue Chip” program of secondary product locations to assist co-workers in the replenishment process.
• Review of salvage and transfer processes to assure accurate balance on hand.
• Works with the Regional CGO analyst to resolve issues and concerns regarding out-of-stock conditions.
• Responsible for general sanitation in the department.
• Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
• Disposes of trash properly.
• Perform all duties in accordance with all Company policies and programs, and all Local, State, and Federal laws and regulations, including all environmental, health, safety and security policies, programs, laws and regulations.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistance gloves, safety cutters, company sponsored footwear, etc.
• Performs other staff duties as required.
• May also be called upon to assist in other departments.

SUPERVISORY RESPONSIBILITIES

Indirectly supervises associates working in the department. Specific number of associates depends upon store size.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or Experience

High school education or general education degree (GED). No prior experience required. Two (2) years or more retail grocery experience is preferred.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.

At Weis Markets, we firmly believe that together, we can achieve anything! Recognizing that our associates are the backbone of our company, it’s a fact that as our associates grow, opportunities are created for others! Being a family company, we’re always looking for friendly and energetic people to join our team to bring creativity and insight to help our company and communities we serve continue to grow and prosper. Known for talent development at all levels, Weis provides growth and endless career opportunities for people at all stages in life!