CES Outreach Coordinator

Inland Southern California United Way; Riverside (CA); Hybride; USD 34 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Vision coverage

Dental coverage

Long-term disability

403b retirement plan

Sick leave

Vacation

Résumé du poste

Inland SoCal 211+ seeks a dedicated CES Outreach Coordinator to assist individuals experiencing homelessness in Riverside under a 32-hour workweek. The role involves live calls, prescreening, and in-person assistance to link clients with housing and services.

You will collaborate with housing navigators and program staff, maintaining trauma-informed care and data accuracy across HMIS and Excel systems.

Qualifications

• High School Diploma, GED, or equivalent with experience serving unhoused individuals.
• Ability to listen with sensitivity and communicate effectively.
• Experience with case management and community referrals.
• Familiarity with trauma-informed care and equity.
• Proficiency in MS Office and data entry systems.

Responsabilités

• Provide excellent customer service to individuals experiencing homelessness or a housing crisis, over the phone and in person.
• Conduct weekly outreach and distribute assistance such as bus passes and gas cards.
• Perform case management and document in HMIS, Excel, and other systems.
• Coordinate housing with clients and housing staff, including warm handoffs and follow-ups.
• Identify resources and refer clients to housing, medical, and mental health services.

Connaissances

Customer service

Case management

Prescreening

Trauma-informed approach

MS Office

Formation

High School Diploma or GED

Outils

HMIS

InContact

iCarol

Description du poste

Description

Type: Full-time, non-exempt, (hourly)

Employer of Record: Inland SoCal 211+

Department: Housing Location:

Hybrid – Riverside, CA

Reports To: CES Supervisor

Grant Funded: Yes

Eligible for Transfer: No

Typical Hours: 8:00 AM to 5:00 PM. 32-hour workweek. Some evenings and weekends.

Pay Range: $25.00 - $28.60 per hour, payable bi-weekly

Benefits: Medical, vision, and dental coverage; long-term disability and other insurance; 403b

retirement plan; sick leave; accrued vacation; and a 32-hour workweek.

WHO WE ARE

In partnership with Inland SoCal United Way, Inland SoCal 211+ mobilizes communities to action so all

can thrive. For over 90 years, we’ve answered the call, actively listening and responding to local needs.

We champion community resiliency, financial security, and health under the values of excellence,

empathy, and equity. With over 100 staff members and 1,200 volunteers, we serve 1 million people in

Riverside, San Bernardino, and East Los Angeles Counties. Together with community partners and

those we serve, we're working towards a future where every person in our communities can achieve

what they envision for their lives. To learn more about our workplace culture, visit

www.inlandsocaluw.org/careers.

WHO YOU ARE

Mission-Focused

Your goal is to create change for better lives and healthier communities. You engage donors, volunteers, and the community, striving to accomplish shared goals and making the best judgments for the community and organization.

Relationship-Oriented

You prioritize people over processes, cultivating relationships for common goals. You value diversity, practice effective communication, and actively listen to diverse input.

Collaborator

You achieve change through collective action and partnership. You share community knowledge, focus on shared goals, and seek win‑win solutions while maintaining core values.

Results-Driven

You are dedicated to measurable goals for the common good. You communicate goals, motivate others, promote innovation, and drive resources to deliver excellent service.

Brand Steward

You grow and protect the organization's reputation with integrity and strong ethics. You act according to the organization's values, take appropriate action, and maintain transparency.

JOB PURPOSE

Inland SoCal 211+ manages San Bernardino County’s Coordinated Entry System (CES), a streamlined, evidence-based process that connects people experiencing homelessness to appropriate housing and services. Required for all HUD- and CoC-funded providers, CES ensures consistent assessments and a “no wrong door” approach, helping individuals and families access support through any participating agency.

CES Outreach Coordinators answer live calls, conduct prescreening, provide in-person assistance, and work closely with the housing team to engage unhoused people in the CES process. This position helps people enter and continue on pathways to permanent housing. CES Outreach Coordinators provide customer service with a trauma‑informed, whole‑person, evidence‑based approach. This position is excellent for those who are skilled at providing compassionate care while adhering to a standard, consistent, and detail‑oriented workflow and has an important role in helping community members back into housing.

ESSENTIAL DUTIES

• Provide excellent customer service to individuals experiencing homelessness or a housing crisis, both over the phone and in person.
• Perform weekly outreach to provide in-person assistance to individuals experiencing homelessness in the community and distribute assistance such as bus passes and gas cards.
• Conduct case management for CES outreach clients, assess eligibility with prescreening and VI-SPDAT tools, and record client information in various systems such as but not limited to inContact, iCarol, HMIS, and Excel spreadsheets.
• Coordinate housing with clients, housing locators, and agency program staff, facilitate smooth transitions to other service and housing providers (warm handoffs), and collect follow-up information and document outcomes.
• Respond to crises and calls from stakeholders about individuals in need of assistance.
• Provide clients with preliminary assistance such as becoming “document ready” for housing and addressing immediate needs such as food, clothing, hygiene, and other basic items.
• Identify available community resources and provide in-depth referrals to housing, medical, and mental health services, while advocating on behalf of clients for services and housing.
• Develop relationships with external partners, coordinate outreach events; attend team meetings, case conferences, training workshops, and community meetings; and document cases through appropriate systems, ensuring compliance with CES policies and procedures.
• Work closely with engagement teams, case managers, and housing navigators, and provide Housing Navigation services on a case‑by‑case basis.
• Abide by CES policies, procedures, reporting, implementation, and other requirements.
• Successfully meet and maintain performance parameters and learn through various means to maintain appropriate knowledge of housing programs and services.

Community work is ever‑changing because the needs of the community are our foremost mission.

This list represents the typical responsibilities of the role, but other duties may be assigned. You will be expected to perform other tasks as required by your role and the organization's operational needs.

QUALIFICATIONS

• Applicants should have the education, experience, and/or training necessary to fulfill the job duties and responsibilities. Examples of how this requirement may be met include: High School Diploma, GED, or High School Equivalency with 2 years of experience working with community members experiencing homelessness and/or performing outreach or direct services to a similar population.
• Ability to listen with sensitivity to other people’s feelings, needs, and points of view, demonstrate respect, tact, and courtesy in expressing options or ideas.
• Passion and desire to work towards ending homelessness, patience to manage critical cases such as chronic disabilities, and ability to recognize and act upon opportunities to enhance community relations.
• Excellent writing skills, including correct grammar and the ability to summarize, and proficient computer skills with competency in MS Office and various software.
• Preferred: English/Spanish bilingual; Proficiency in inContact, iCarol, and HMIS; Knowledge of local resources and HUD regulations; Mental health and substance use clinical skills; Public speaking experience.
• Ability and commitment to using a trauma‑informed and equity lens and empathetically respond to the interconnectedness of barriers experienced by participants.
• Work Environment and Physical Requirements: In‑Field Outreach involves working with individuals experiencing homelessness who may be on the streets, in shelters, or in other places not meant for human habitation. There may be integral challenges such as exposure to various types of infestations and unhygienic situations due to homelessness or the mental health of the population served. While ISC211+ makes every effort to protect all employees from unpleasant situations, the company is not responsible for resolving the effects of some of the work exposures since they are inherent in the environment. Personal protective equipment will be provided as required. The position requires frequent sitting, walking, standing, crouching, kneeling, stooping, and lifting and carrying objects up to 25 pounds, and the ability to drive for various periods of time.
• Administrative Work is performed in an office using standard office equipment such as the telephone, computer, fax machine, and copier. Tasks include moving objects like laptops and chairs, repetitive wrist and hand motions, document preparation and analysis, transcribing information, navigating software, and prolonged sitting. These represent what is necessary to perform the essential duties. Reasonable accommodations for individuals with disabilities will be provided, as required by applicable law.
• Driving: A driver’s license, reliable transportation, and the minimum personal liability insurance as required by California law and ISC211+ insurance carriers are required. Mileage is reimbursed at IRS standard rate. This position involves driving a company vehicle and/or personal vehicle to various locations and encampments where clients reside, attending meetings and events throughout San Bernardino County, regular off‑site or field work, transportation of equipment or materials, or time‑sensitive responsibilities. Mileage in personal vehicles are reimbursed at IRS standard rate.
• Remote and Hybrid Work Requirements: For work performed remotely, employees must have access to a private high‑speed internet connection and private work area in which nonemployees cannot access or overhear confidential information. Remote work locations are subject to the same professional conduct and safety requirements as in‑person work.
• Communication: Demonstrate effective verbal and written communication skills, including but not limited to active listening and the ability to adapt communication style to the audience (e.g., colleague, client, external, in‑person, virtual, or written), as appropriate to role.
• Lived Experience: Applicants who share lived experience with the communities and populations we serve are strongly encouraged to apply.

GRANT FUNDED POSITION

This position is grant funded through June 2026 and carries the possibility that it may not be renewed if further funding is not obtained. The availability of grant funds does not guarantee continued employment.

32-HOUR WORKWEEK

Effective July 6th, 2025, we revised the standard workweek for all full‑time employees to 32 hours in a 6‑month trial period. Continuation is contingent on the trial's success. This position's schedule and, if it’s hourly, the pay rate, may revert to a 40-hour workweek on a company‑wide or department basis.

HIRING POLICIES

Inclusion

People who are justice involved, people of color, people who identify as LGBTQIA2S+, and people with disabilities are highly encouraged to apply for vacant positions at all levels.

Equal Employment Opportunity

Employment opportunities at ISC211+ are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, color, sex, national origin, age, military status, veteran status, disability, genetic information, ancestry, medical condition, reproductive health decision making, marital status, victim of violence status, gender identity, gender expression, sexual orientation, or any other characteristic protected by applicable law.

Fair Chance Act

ISC211+ will consider qualified applicants with a justice‑impacted history under the California Fair Chance Act. You do not need to disclose your criminal history or undergo a background check until a conditional job offer is made. If a conviction directly related to the job is found, you will have the opportunity to explain, provide mitigating evidence, or challenge the report's accuracy.

Pre-Employment Screening

All offers of employment are contingent upon satisfactory background screening and drug test results. As the recipient of federal funds, this company participates in E-Verify