Certified Service Trainer

kronesinc; Wisconsin; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health/dental/vision

401(k)

Job summary

KRONES, Inc. is seeking a Training Specialist for KRONES Academy NA to design and deliver customer and internal training across North America. You will develop training plans, present classes, and perform field audits to enhance skills and knowledge.

The role requires travel across North America, potential worldwide classroom sessions, and collaboration with leadership to ensure quality training outcomes. Relocation to Franklin, WI may be required.

Qualifications

• 3–5 years Field Service experience.
• Qualification in Electrical Automation (EL) machines, trainings & E-Learnings.
• Experience with New Installations, Retrofits, Overhauls and complex troubleshooting.
• Willingness to travel across North America for Reverse-Shadow and audits.
• Language: fluent English; Spanish or German a plus.
• Relocation to Franklin, WI area.

Responsibilities

• Facilitate training programs for Customers and Internal employees at customer locations or KRONES Academy NA.
• Present KRONES AG Certified Training Classes for Customers and internal employees in the KRONES region (North America, Canada, Central America, Caribbean, Guyana, Suriname).
• Create training plans for Customers and internal employees and conduct in-field audits to ensure upskilling.
• Create documentation including OPLs, GOP and MOP with Word and PowerPoint.
• Support worldwide technical training and coaching.
• Collaborate with Head of Academy NA to deliver high-quality training outcomes.

Skills

Social competences

Team player

Leadership

De-escalation

Empathy

Open mindset

Reliability

Education

Associates Degree in Electrical Engineering

Job description

KRONES is a world leader in the design and manufacture of high-speed packaging equipment for the: Beer, Non-alcoholic Beverage, Milk, Wine and Healthcare industries. We continually rejuvenate our technology to create a never-failing abundance of new and innovative solutions for our customers.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US.

JOB DESCRIPTION:

• Facilitate training programs for Customers and Internal employees at customer locations or KRONES Academy NA
• Present KRONES AG Certified Training Classes for Customers and internal employees in the KRONES region that include, North America, Canada, Central America, Carribean, Guyana and Suriname
• Perform in-field and in-house visual audits of retention from participants and make suggestions to the Manager to improve quality of training outcome
• Working under the direction of the Head of Academy NA, you will be responsible for creating training plans for Customers and internal employees
• Perform in-field audits of Customers and internal employees to determine and ensure proper upskilling
• Will be responsible for creating documentation to include OPL’s, GOP and MOP with Microsoft Word and Power Point
• This position is a combination of challenging projects and personal development with the KRONES Academy North America
• Worldwide Technical Support Coaching and technical training provided

QUALIFICATIONS:

• KRONES Field Service consecutive 3-5 years’ experience
• Qualification in EL (Electical Automation) machines, Trainings & E-Learnings
• Has performed New Installations, Retrofits, Overhaul and complex troubleshooting
• Social Competences, Team player, Leadership characteristics, Responsible, Capacity for De-Escalation, Empathy, Open mindset, and Reliability
• Ability to travel throughout North America for Reverse-Shadow and Audit opportunities
• Ability to travel worldwide to present classroom training in KRONES Subsidiaries
• Language competences, proficient in English, with Spanish or German a plus
• Intercultural competences, Open mindset towards other cultures, Knowledge of various cultural standards, and Sensitivity towards all scenarios
• Relocation to Franklin, WI Area

Education: Associates Degree in Electrical Engineering and five years of experience in the alternative occupation of Service Engineer/Technician.

Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our Krones Benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits.

Applicants have rights under Federal Employment Laws, view posters linked below:

A world leader in the processing and packaging industries, KRONES works with some of the largest beverage, food, and consumer packaging brands in the world. With projects ranging from planning and installing fully integrated processing, packaging, and bottling systems to replacing or upgrading individual machines, your work will make a difference by helping deliver vital products to the world.

As a Krones employee, you’ll experience the positive impact of Krones culture from day one. Whether you work on the production floor, in the office, or out in-the-field, Krones strives to create an inclusive environment where all team members feel supported and valued.