Certified Senior Pharmacy Technician

Walgreens; Smithville (WA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading pharmacy chain is seeking a Certified Senior Pharmacy Technician to enhance customer experiences and assist in pharmacy operations. The role involves engaging with customers, managing inventory, and supporting pharmacy staff. Ideal candidates will have certification and at least one year of experience in a pharmacy setting, with a commitment to providing excellent service.

Qualifications

• One year of pharmacy technician experience in retail or hospital setting.
• Fluency in English (reading, writing, speaking).
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Assists in pharmacy practice under pharmacist supervision.
• Leads inventory management activities and processes prescriptions.

Skills

Customer Service

Attention to Detail

Communication

Education

PTCB or ExCPT certification

Tools

Basic PC skills

Job description

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Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Develops strong relationships with most valuable customers.

Operations

• Under the supervision of the pharmacist, assist in pharmacy practice in accordance with state, federal, and company policy. Reviews and complies with the Walgreens Pharmacy Code of Conduct.
• Performs duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including entering patient and drug information, filling prescriptions, verifying medicines, and checking for interactions.
• Reports prescription errors immediately and adheres to policies regarding pharmacy errors and quality improvement.
• Follows Good Faith Dispensing policies during all prescription activities.
• Handles sales registration, cash handling, and assists customers in locating products.
• Processes manual claims for third-party prescriptions and performs clerical duties as assigned.
• Leads inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and files claims for overages, shortages, and damages.
• Assists in analyzing pharmacy performance data and improving service and inventory metrics.
• May assist in clinical services, including sample collection and coordination with healthcare providers.
• Supports the execution of the Pickup program.
• Ensures the pharmacy area is stocked, clean, and orderly.
• Coaches pharmacy technicians and cashiers to improve efficiency.
• Maintains respectful relationships with coworkers and complies with all policies.
• Completes special assignments as needed.

Training & Personal Development

• Maintains PTCB or ExCPT certification and completes required training and continuing education.
• Stays informed on healthcare and pharmacy developments.

Basic Qualifications

• PTCB or ExCPT certification (except in Puerto Rico).
• One year of pharmacy technician experience in retail or hospital setting.
• Fluency in English (reading, writing, speaking).
• Willingness to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Prior Walgreens experience.
• Basic math skills (counting, measuring, weighing medications).
• Basic PC skills (starting/stopping computers, using programs, saving files, printing, online access).
• Knowledge of store inventory control.

We consider applicants with arrest and conviction records. Compensation depends on various factors including location, skills, education, and experience. This role remains open until filled. For benefits, visit jobs.walgreens.com/benefits.