Certified Senior Pharmacy Technician

Walgreens; Merced (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a pharmacy technician to enhance customer experience and assist pharmacists in operations. Responsibilities include greeting customers, handling prescriptions, and maintaining inventory under company policies. Ideal candidates will possess PTCB certification and have at least one year of pharmacy experience, demonstrating strong customer service skills.

Qualifications

• PTCB or ExCPT certification required.
• One year of pharmacy technician experience in retail or hospital settings.
• Fluent in English (reading, writing, speaking).

Responsibilities

• Engages customers and assists with products and services.
• Under supervision, assists in pharmacy practice and manages prescriptions.
• Reports prescription errors and adheres to company policies.

Skills

Customer Service

Interpersonal Skills

Inventory Management

Education

PTCB or ExCPT certification

One year of pharmacy technician experience

Tools

Pharmacy systems

Cash register

Job description

1 week ago Be among the first 25 applicants

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Develops strong relationships with most valuable customers.

Operations

Under the supervision of the pharmacist, assists in pharmacy practice in accordance with state, federal, and company policies. Reviews and complies with the Walgreens Co. Pharmacy Code of Conduct.

Performs duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring accuracy, filling prescriptions by retrieving, counting, and pouring pharmaceuticals, verifying correctness, and checking for interactions. Assists pharmacists in scheduling and workflow management.

Reports prescription errors immediately to the pharmacist on duty and adheres to company policies related to pharmacy errors and quality improvement.

Strictly follows Walgreens policies regarding Good Faith Dispensing during all prescription activities.

Responsible for registering sales on the cash register, handling cash, and assisting customers in locating products.

Handles non-urgent telephone calls, including those to physicians.

Processes manual claims for third-party prescription services and performs clerical duties as assigned.

Leads inventory management activities, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for overages, shortages, errors, or damages.

Supports pharmacy financial, customer service, and inventory performance analysis, reviewing Rx KPIs with management.

May assist in administering clinical services, including collecting and labeling samples, and coordinating with healthcare providers.

Supports the execution of the Pickup program and maintains the pharmacy's cleanliness and supplies.

Coaches pharmacy technicians and cashiers to improve efficiency.

Follows all company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

Maintains PTCB or ExCPT certification and attends training to acquire continuing education credits. Keeps updated on healthcare and pharmacy developments.

Basic Qualifications

• PTCB or ExCPT certification (except in Puerto Rico).
• One year of pharmacy technician experience in retail or hospital settings.
• Fluent in English (reading, writing, speaking).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Prior experience with Walgreens preferred.
• Basic math skills (counting, measuring, weighing medications).
• Basic PC skills (using computers, software, internet).
• Knowledge of store inventory control.

We consider applicants with arrest and conviction records. Compensation varies based on location, skills, education, and experience. This position remains open until filled. For benefits, visit jobs.walgreens.com/benefits.

Salary Range: $21.50 - $28.50/hour

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Healthcare Provider