Certified Printer Technician

Velocity; Remote; USD 50,000 - 70,000; Full time

Job summary

A technology solutions company is seeking a Certified Printer Field Technician based in Denver, CO. This role involves diagnosing, repairing, and maintaining various types of printers while providing exceptional customer service. Applicants should have a minimum of 2 years' experience in printer service and a High School Diploma. The position requires extensive travel, with an expectation of 95% away from home. Ideal candidates demonstrate critical thinking and teamwork abilities. A valid driver's license is mandatory.

Benefits

PTO & Paid Holidays

401K with Employer Match

Company provided Life Insurance

Short/Long-Term Disability

Supplemental Benefits Available

Qualifications

• Minimum 2 years of experience in printer service/repair (inkjet and dye-sublimation required).
• Minimum 2 years in field services, installation or similar technical background.
• Valid driver’s license and able to pass background check, motor vehicle report, and drug screening.

Responsibilities

• Diagnose, repair and maintain wide format and other printers.
• Install and maintain telecommunications and equipment infrastructure.
• Communicate with customers and internal support teams.

Skills

Troubleshooting

Customer service orientation

Critical thinking

Teamwork

Multi-tasking

Education

High School Diploma/GED

Tools

Basic hand tools

Job description

Location: Denver, CO

Job Id:2025

# of Openings:1

General Summary

We are seeking a Certified Printer Field Technician to join our growing team. This role combines hands‑on expertise in printer service and repair with field installation and customer support responsibilities. You will be deployed to customer and retail partner locations across your region to diagnose, repair, install, and maintain wide format printers, stationery printers, dry inkjet minilabs, simplex printers, dye‑sublimation equipment, and related photo center technologies, as well as support infrastructure and equipment installations.

This role is ideal for professionals who excel at troubleshooting under pressure, providing exceptional customer service, and managing field assignments independently while maintaining the highest standards of safety and professionalism. This position is based out of your local area with an expectation of 95% travel. This role will report to the Field Operations Supervisor.

Primary Duties and Responsibilities

• Diagnose, repair, and maintain wide format printers, stationery printers, dry inkjet minilabs, simplex printers, kiosks, controllers, and sublimation technologies.
• Install, service, and maintain telecommunications and equipment infrastructure at customer locations.
• Ensure job sites operate to both company and customer standards.
• Professionally communicate and interact with store personnel, customers, and internal support teams.
• Troubleshoot and resolve device and equipment issues efficiently under deadlines.
• Manage and direct helper technicians, ensuring adherence to processes and safety standards.
• Maintain accurate service records, documentation, and timely expense reports.
• Travel frequently (regional and national as required) and adapt to scheduling demands, including nights and weekends.
• Uphold company standards for professionalism, safety, and compliance at all times.

Knowledge, Skills and Abilities

• Able to follow oral and written instructions.
• Able to work with a team independently.
• Able to multi‑task.
• Critical thinking skills to assist in problem solving.
• Willing to be flexible with scheduling demands including nights and weekends.
• Demonstrates customer service orientation.

Qualifications, Education and Experience

• Minimum High School Diploma/GED.
• Minimum 2 years of experience in printer service/repair (inkjet and dye‑sublimation required).
• Minimum 2 years in field services, installation, or similar technical background.
• Strong troubleshooting, critical thinking, and customer service skills.
• Familiarity with basic hand tools.
• Ability to work independently and in a team.
• Valid driver’s license, reliable transportation, and ability to pass background check, motor vehicle report and drug screening.
• Able to obtain certifications required for aerial lifts.

Physical Requirements

• Frequently lift and carry tools, equipment, and materials weighing up to 60lbs.
• Navigate uneven terrain safely and efficiently.
• Push, pull, and reach for objects with varying degrees of force, including overhead tasks.
• Stand or walk for extended periods of time.
• Perform repetitive tasks as required by the role.
• Climb ladders, work at elevated heights, and maintain balance.
• Work in confined spaces when necessary.
• Assume various physical positions including standing, bending, crouching, crawling, or kneeling.
• Maintain hand‑eye coordination to effectively use small tools and components.

Why you’ll love working at Velocity

We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.

As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.

Diversity and Inclusion

Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.

Our Values – Collaborative and Strong at the Core

• Customer-obsessed
• One team
• Do the right thing
• Let’s go!
• PTO & Paid Holidays
• 401K – with Employer Match
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available

About Velocity MSC

Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/ .

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.