Certified Pharmacy Technician at Downriver Medical Associates

Downriver Medical Associates; Southgate, Wyandotte (MI, MI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Job summary

Downriver Medical Associates is seeking a dedicated Pharmacy Technician to work in our Call Center Department, supporting chronic care patients and overseeing the medical refill line. You will assist with onboarding, obtain patient consent, and coordinate care with PCPs and specialists.

This role involves medication reconciliation and adherence to department policies under a Medical Doctor. Qualifications include a high school diploma or equivalent, pharmacy tech certification, and EPIC

Qualifications

• High school diploma or equivalent; pharmacy tech certification required.
• Experience in pharmacy or healthcare preferred; EPIC experience preferred.
• Familiarity with EHR and pharmacy management systems.
• Excellent communication and ability to work independently or in a team.

Responsibilities

• Reconcile medications from multiple pharmacies to ensure accuracy and safety.
• Coordinate care with patients, PCPs, and specialists to manage medications effectively.
• Act as liaison between patients and healthcare providers regarding medication management.
• Document and relay patient concerns to pharmacists and healthcare team.
• Process medication refill requests via MyChart and voicemail per office policies.
• Participate in training and team meetings to improve workflow and patient care.

Skills

EHR familiarity

Pharmacy software

Attention to detail

Prioritization

Verbal communication

Written communication

Team player

Computer literacy

English proficiency

Independent work

Education

High school diploma or equivalent

Pharmacy technician certification

Job description

Benefits

• * Health insurance
• * Paid time off
• * Vision insurance
• * 401(k)
• * Dental insurance

Job Overview

Downriver Medical Associates is seeking a dedicated and knowledgeable Pharmacy Technician to work within our Call Center Department to support chronic care patients and oversee the medical refill line by assisting with onboarding, obtaining patient consent, and coordinating care with primary care providers (PCPs) and specialists. This position involves medication reconciliation and ensuring adherence to departmental policies under the guidance of a Medical Doctor.

Knowledge, Skills & Abilities:

High school diploma or equivalent; certification as a pharmacy technician is required. Previous experience in a pharmacy or healthcare setting is a plus. Familiarity with electronic health records (EHR) and pharmacy management systems. Strong attention to detail and ability to prioritize tasks effectively. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Computer proficient. Read, speak and understand the English language. Willingness to participate in goal-setting and educational activities for own professional advancement.

Position Description:

Reconcile medications from various pharmacies and healthcare providers to ensure accuracy and safety. Collaborate with patients, PCPs, and specialists to coordinate care and manage medication therapies effectively. Act as a liaison between patients and healthcare providers, facilitating communication regarding medication management and care plans. Document and relay any patient concerns or inquiries to the pharmacist or relevant healthcare team members. Participate in training and continuing education to stay updated on policies and medication management techniques. Process medication refill requests received through MyChart and voicemail, adhering to the current office policies. Participate in team meetings to discuss workflow improvements and patient care strategies. All relevant and related duties as required.

Position Requirements:

• Must posess a Pharmecy Tech certification
• Must have at least one year experience in a Pharmacy Tech position EPIC experience preferred

Physical Requirements:

• Ability to remain in a stationary position (sitting or standing) at a desk or workstation for extended periods (typically 6–8 hours per shift).
• Frequent use of hands and fingers to operate a computer, telephone, and other office equipment.
• Ability to occasionally move about the office to retrieve files, access office equipment, or communicate with colleagues.
• Must be able to communicate clearly and effectively in person, over the phone, and via email.
• May occasionally be required to lift or carry office materials or supplies weighing up to 20 pounds.
• Visual acuity to read and interpret documents, computer screens, and written communication.
• Auditory ability to effectively hear and interpret telephone conversations and in-person dialogue.