Certified Pharmacy Technician

Humana Inc; Ohio; Remote; USD 40,000 - 53,000; Full time

Job summary

A leading company in healthcare is seeking a Specialty Operations Pharmacy Technician 2 to support pharmacists and enhance patient care in a remote setting. This role involves preparing medications and delivering excellent customer service while meeting quality standards. Ideal candidates will possess a pharmacy license and certification, along with strong communication and problem-solving skills, making a significant impact in the health outcomes of patients.

Qualifications

• Must have an active license with the Board of Pharmacy in Ohio.
• Certified by the Pharmacy Technician Certification Board (PTCB).
• Experience as a Pharmacy Technician or in a related call center setting.

Responsibilities

• Supports pharmacists in preparing Specialty Rx medications.
• Takes inbound calls from patients and providers.
• Ensures adherence to Specialty Rx operational processes.

Skills

Critical thinking

Communication

Problem solving

Customer service

Education

Active pharmacy license

Certification from PTCB or ExCPT

Tools

Excel

Job description

Job Profile

Specialty Operations Pharmacy Technician 2

Job Level

Representative 2

Become a part of our caring community and help us put health first

The Certified Pharmacy Technician supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications. The Specialty Operations Certified Pharmacy Technician performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

The Certified Pharmacy Technician takes in-bound phone calls from patients and providers. Enters prescription orders into the system. Also supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes which includes effective communication with patients and providers. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Position Hours: An 8-hour shift Monday-Friday for the hours of 8 a.m.-4:30 p.m. EST OR 8:30 a.m.-5 p.m. MST

Use your skills to make an impact

Required Qualifications

• Must have an active license with the Board of Pharmacy in the state of residence (Ohio or Arizona)

• Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT

• Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting

• Critical thinker who can anticipate member/customer needs and take initiative, ask the right questions and deliver the highest quality customer experience

• Problem solver who can find viable solutions that meets member/customer needs, absent from all ideal tools and resources

• Excellent communication skills (verbal and written)

• Moderate working knowledge of Excel

Preferred Qualifications

• Working knowledge of RxNova, CRM and/or ScriptMed

• Experience using multiple computer applications simultaneously and strong data entry skills

Additional Information
Work Hours: An 8-hour shift Monday-Friday for the hours of 8 a.m.-4:30 p.m. EST OR 8:30 a.m.-5 p.m. MST

Work Style: Remote

Work at Home/Remote Requirements
To ensure Hybrid Office/Home associates’ ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense

• Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

HireVue Statement: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$40,000 - $52,300 per year

Referral Bonus Information

This requisition is not eligible for a referral bonus.

About us

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.