Certified Pharmacy Tech — Clinical Customer Care

Amazon Inc.; Arizona; Presencial; USD 33.000 - 38.000; Jornada completa

Descripción de la vacante

Amazon Pharmacy is seeking a CCC Certified Pharmacy Technician to join our clinical customer care team in Arizona. The role focuses on helping customers take medications correctly, with emphasis on accuracy, privacy, and compassionate service.

You will handle written and spoken inquiries, verify prescriptions, assist with insurance questions, and coordinate with pharmacists to ensure timely, accurate dispensing while maintaining compliance with state and federal regulations.

Formación

• Active in-state pharmacy technician license required.
• National Pharmacy Technician Certification (PTCB or NHA) required.
• Experience multitasking with phone and computer.

Responsabilidades

• Maintain understanding of Amazon Pharmacy policies and procedures.
• Communicate with providers to obtain prescriptions and verify information.
• Learn pharmacy laws nationwide and follow compliance guidance.
• Maintain confidentiality of customer information and identify areas for improvement.
• Collaborate with pharmacy team to maintain customer satisfaction.
• Support flexible shift schedules, including weekends.
• Assist customers by phone and chat, resolving issues end-to-end.
• Provide technical support for navigating pharmacy.amazon.com.
• Escalate calls to pharmacist when needed.
• Adjust to support various business lines as needed.

Conocimientos

Customer service

Multitasking

Phone etiquette

Educación

High school diploma or equivalent

Active state Pharmacy Technician license

National Pharmacy Technician Certification (PTCB or NHA)

Herramientas

Pharmacy software systems

Descripción del empleo

Amazon Pharmacy is seeking a CCC Certified Pharmacy Technician to join our clinical customer care team in Arizona. The role focuses on helping customers take medications correctly, with emphasis on accuracy, privacy, and compassionate service.

You will handle written and spoken inquiries, verify prescriptions, assist with insurance questions, and coordinate with pharmacists to ensure timely, accurate dispensing while maintaining compliance with state and federal regulations.