Certified Payment Specialist Manager

Easy Pay Direct; Austin (TX); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading company in the payment processing industry is seeking a skilled Certified Payment Specialist Director in a remote-first role. The ideal candidate will lead a team focused on high-value merchant relationships, driving sales, onboarding, and client satisfaction, utilizing expertise in high-risk payments. They will be responsible for overseeing a dedicated portfolio, ensuring operational efficiency, and fostering team development, with an optional relocation opportunity to Austin, TX.

Qualifications

• Proven leadership experience within high-risk merchant services or payments industry.
• Strong knowledge of sales, underwriting, onboarding, risk, and account management.
• Experience providing technical support to clients is a plus.

Responsibilities

• Manage, mentor, and scale a team for merchant onboarding and retention.
• Oversee management of a dedicated book of high-value merchants.
• Track KPIs across onboarding timelines and client satisfaction.

Skills

Leadership

High-Risk Payments Expertise

Sales

Account Management

Cross-Functional Collaboration

Process Improvement

Job description

Certified Payment Specialist Director

Compensation:

$100-125K Salary range (OTE $150-$175K) + Commissions + Benefits

Overview:

We are seeking an experienced and driven Certified Payment Specialist (CPS) Leader to lead and scale a team of Certified Payment Specialists focused on onboarding and growing high-value merchant relationships. This is a pivotal role for a leader who understands the complexities of high-risk payments, excels in team development, and can optimize client engagement and account growth in a fast-paced environment.

Key Responsibilities:

• Team Leadership: Manage, mentor, and scale a team responsible for merchant onboarding, account management, and retention of high-value merchants.
• High-Risk Payments Expertise: Leverage your knowledge of high-risk merchant services to navigate client challenges and guide the team through underwriting, onboarding, and risk management processes.
• Portfolio Oversight: Oversee the team's management of a dedicated book of high-value merchants, ensuring growth, profitability, client satisfaction, and long-term retention.
• Cross-Functional Collaboration: Work closely with Underwriting, Sales, and Operations to accelerate approvals, merchant onboarding, improve client experiences, and drive operational efficiency.
• Process Improvement: Identify operational gaps and lead initiatives to improve onboarding, account management, and client retention workflows.
• Performance Management: Track KPIs across onboarding timelines, MID utilization, upsells, client satisfaction, and team productivity.

Support and Activities:

• Engage in active learning through training and mentoring to improve personal effectiveness, ongoing self-development as well as that of the CPS team and the company.
• Participate in delivering training and providing constructive input to peers.
• Contribute to projects aimed at enhancing the effectiveness of sales, the CPS group, and the company, including providing feedback on SOPs and supporting initiatives to improve closure rates.

Qualifications:

• Proven leadership experience within high-risk merchant services or the payments industry.
• Background managing teams responsible for a book of high-value merchants.
• Strong knowledge of sales, underwriting, onboarding, risk, and account management processes.
• Experience providing technical support to clients is a plus in this role.
• Ability to drive results through coaching, cross-functional collaboration, and operational excellence.
• Comfortable working cross-functionally in a fast-paced, growth-focused environment.
• Willingness to travel quarterly to Austin for executive planning sessions.

Location:

• Remote-first role with optional relocation support for those interested in moving to our Austin, TX headquarters.