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Certified Payment Specialist Manager

Easy Pay Direct

Austin (TX)

Remote

USD 100,000 - 125,000

Full time

2 days ago
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Job summary

A leading company in the payment processing industry is seeking a skilled Certified Payment Specialist Director in a remote-first role. The ideal candidate will lead a team focused on high-value merchant relationships, driving sales, onboarding, and client satisfaction, utilizing expertise in high-risk payments. They will be responsible for overseeing a dedicated portfolio, ensuring operational efficiency, and fostering team development, with an optional relocation opportunity to Austin, TX.

Qualifications

  • Proven leadership experience within high-risk merchant services or payments industry.
  • Strong knowledge of sales, underwriting, onboarding, risk, and account management.
  • Experience providing technical support to clients is a plus.

Responsibilities

  • Manage, mentor, and scale a team for merchant onboarding and retention.
  • Oversee management of a dedicated book of high-value merchants.
  • Track KPIs across onboarding timelines and client satisfaction.

Skills

Leadership
High-Risk Payments Expertise
Sales
Account Management
Cross-Functional Collaboration
Process Improvement

Job description

Certified Payment Specialist Director

Compensation:

$100-125K Salary range (OTE $150-$175K) + Commissions + Benefits

Overview:

We are seeking an experienced and driven Certified Payment Specialist (CPS) Leader to lead and scale a team of Certified Payment Specialists focused on onboarding and growing high-value merchant relationships. This is a pivotal role for a leader who understands the complexities of high-risk payments, excels in team development, and can optimize client engagement and account growth in a fast-paced environment.

Key Responsibilities:

  • Team Leadership: Manage, mentor, and scale a team responsible for merchant onboarding, account management, and retention of high-value merchants.
  • High-Risk Payments Expertise: Leverage your knowledge of high-risk merchant services to navigate client challenges and guide the team through underwriting, onboarding, and risk management processes.
  • Portfolio Oversight: Oversee the team's management of a dedicated book of high-value merchants, ensuring growth, profitability, client satisfaction, and long-term retention.
  • Cross-Functional Collaboration: Work closely with Underwriting, Sales, and Operations to accelerate approvals, merchant onboarding, improve client experiences, and drive operational efficiency.
  • Process Improvement: Identify operational gaps and lead initiatives to improve onboarding, account management, and client retention workflows.
  • Performance Management: Track KPIs across onboarding timelines, MID utilization, upsells, client satisfaction, and team productivity.

Support and Activities:

  • Engage in active learning through training and mentoring to improve personal effectiveness, ongoing self-development as well as that of the CPS team and the company.
  • Participate in delivering training and providing constructive input to peers.
  • Contribute to projects aimed at enhancing the effectiveness of sales, the CPS group, and the company, including providing feedback on SOPs and supporting initiatives to improve closure rates.

Qualifications:

  • Proven leadership experience within high-risk merchant services or the payments industry.
  • Background managing teams responsible for a book of high-value merchants.
  • Strong knowledge of sales, underwriting, onboarding, risk, and account management processes.
  • Experience providing technical support to clients is a plus in this role.
  • Ability to drive results through coaching, cross-functional collaboration, and operational excellence.
  • Comfortable working cross-functionally in a fast-paced, growth-focused environment.
  • Willingness to travel quarterly to Austin for executive planning sessions.

Location:

  • Remote-first role with optional relocation support for those interested in moving to our Austin, TX headquarters.
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