Certified Patient Care Assistant Observation Unit

Banner Health; Phoenix (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Certified Patient Care Assistant in the Observation Unit. This role offers the chance to provide essential care to patients who need additional diagnostic evaluation without being admitted. You will work closely with nursing staff to enhance patient comfort and ensure optimal outcomes using advanced medical procedures and equipment. With a commitment to quality care and a supportive team environment, this position is perfect for those eager to make a difference in healthcare. Embrace this opportunity to grow in a dynamic setting and help shape the future of patient care.

Benefits

$3000 Sign-on Bonus

Flat rate $1/hour weekend shift differential

18% Night Shift differential

Health benefits

Financial security options

Qualifications

• High school diploma/GED required; CNA certification needed for new hires.
• 1 year of medical clerical experience preferred.

Responsibilities

• Assist with daily living activities and patient care tasks.
• Collect and document vital signs and patient data.

Skills

Patient Care

Communication Skills

Organizational Skills

Medical Terminology

Customer Service

Education

High School Diploma or GED

BLS Certification

Certified Nursing Assistant (CNA)

Tools

Electronic Medical Record (EMR)

Job description

Primary City/State: Phoenix, Arizona

Department Name: Outpatient Observation Unit

Work Shift: Day

Job Category: Clinical Care

* $3000 Sign-on Bonus!*

The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier, so life can be better. The future of health care starts here. If you’re ready to change lives, we want to hear from you. Apply today.

In December of 2017, Banner University Medical Center -BUMC - Phoenix (1111 E McDowell Rd, Phoenix, AZ 85006) opened a new 40 bed Observation Unit. The Observation unit will allow our team to deliver the safest and highest quality care to our customers. Come join our Observation team making healthcare easier.

As a Certified Patient Care Assistant - CPCA in the Observation Unit (PCU) at BUMC-Banner University Medical Center-Phoenix, you fill a universal need by providing a setting of care for patients not requiring an inpatient admission to receive additional diagnostic workup or therapeutic intervention beyond the scope of a typical Emergency Department visit. The growth of observation medicine has been driven by innovations in healthcare, an ongoing shift of patients from inpatient to outpatient settings. Observation medicine encompasses the management of appropriate patients for a timeframe of 6 to 24 hours in order to assess their need for inpatient admission or discharge them home. Relative to traditional admission, studies have shown this alternative to have several beneficial health care outcomes. As a patient care assistant on this unit, you will work directly with the unit RN staff to help deliver quality care to our patients and their families; leading to successful, optimal outcomes using the latest procedures and state of the art equipment.

• Full-Time Day & Night Shifts (3 -12 hour shifts)
• Shift Hours are from 7am-7:30pm (Days) 7:30pm-7am (Nights)
• Varied Shifts = could be working days, nights, weekends. There are no set days you can be scheduled each week
• Weekend Rotations are required in this role. (should be every 3rd weekend)
• Rotating Holidays Required - 1 major and 1 minor
• Enjoy a flat rate $1/hour weekend shift differential and an 18%-Night Shift differential when applicable

Your pay and benefits are important components of your journey at Banner Health. Banner Health offers a variety of benefits to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY
This position provides routine patient care to promote patient comfort and contribute to the overall patient plan of care. This position is responsible for ongoing patient data collection and documentation in the medical records and provides a variety of unit support functions which contribute to the overall efficient operation of the nursing unit/department.

CORE FUNCTIONS

1. Provides assistance in activities of daily living and completes necessary tasks to promote patient health, including assisting patients with basic hygiene needs, maintaining an optimum level of mobility and providing assistance with nutritional intake as needed.
2. Collects patient specimens and data, including vital signs, input/output and other delegated measurements in accordance with unit/facility policy and standards of care. Documents objective data and routine aspects of patient care. Assists in the transportation of patient specimens.
3. Recognizes and reports abnormalities and/or changes in the patient’s health status and responses to treatment to a licensed professional. Promotes continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
4. Performs procedures and uses equipment as delegated by a licensed professional, consistent with demonstrated competencies and according to state scope of practice; procedures may include blood draws, foley catheters removal, EKGs, and EKG monitoring. Provides necessary supplies, support and assistance to medical staff and patients for unit specific procedures, under the direct supervision of a licensed professional.
5. Performs receptionist/clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department. Participates in the resolution of customer problems or collects necessary data and follows through to appropriate person for problem resolution.
6. Maintains a complete patient record with admission, transfer, and discharge information, progress notes, and consent forms. Ensures that all reports and chart forms are scanned or filed into the patient’s record. Ensures that charting forms are labeled and accessible if they are needed. Maintains adequate supplies of frequently used, patient education materials. Assists in the ordering of patient specimens. May transcribe and process physician orders effectively using the electronic medical record.
7. Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery. Monitors and tracks the use and whereabouts of electronic equipment such as patient ID scanners and laptop computers. Ensures that all are accounted for and in working order.
8. Based on area of assignment may assist with transporting patients, including pre-operative and immediate post-operative patients to critical care unit. Participates in OR room turnover.
9. This position works under supervision and has responsibility for assigned unit only. Incumbents work in a fast-paced, sometimes stressful environment with a strong focus on customer service. Interacts with staff at all levels throughout the facility, as well as patients, families and physicians.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.
Current BLS certification is required. Current Certified Nursing Assistant (CNA) in state of practice is required for new hires and transfers. In Tucson: Current Certified Nursing Assistant (CNA) in state of practice is required for new hires. Existing Tucson incumbents may not transfer out of their geographical market without meeting the CNA requirement. Requires skills and abilities typically attained with 1 year of medical clerical experience; preferably in a hospital or physician office setting, or prior experience in customer service. Must possess excellent organizational skills, as well as effective human relations and communication skills. Working knowledge of medical terminology and computer literacy and keyboarding skills is required.

Depending on department assignment, receive a minimum passing score of 85% on ECG or EEG test with accurate identification of all lethal cardiac dysrhythmias and epileptiform activity is required. Successful completion of either a unit approved basic electrocardiogram interpretation course or electroencephalographic interpretation course, or on the job training is also required.

PREFERRED QUALIFICATIONS

In Arizona the Licensed Nursing Assistant (LNA) licensure is preferred. Recent healthcare experience preferred. Successful completion of an approved unit secretary program is preferred.

Additional related education and/or experience preferred.

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Our organization supports a drug-free work environment.

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