Certified Occupancy Specialist

Ohio Living; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Ohio Living is seeking a Certified Occupancy Specialist to oversee HUD-based recertification processes for residents in our Ohio communities. This role ensures accurate income verification and timely recertifications.

Key duties include conducting re-examination interviews, reviewing resident files, inputting data, and assisting with background checks and move-in/out paperwork. You will explain rent calculations and prepare notices in compliance with HUD rules.

Qualifications

• High school diploma or equivalent required.
• Occupancy Specialist Certification required within 90 days of employment, if not currently certified.
• Associate's degree in public service, business administration, or related field preferred.
• Working knowledge of federal, state, and local laws pertaining to HUD multi-family housing.
• Ability to read, write, and understand English.

Responsibilities

• Maintains organization of all phases of the recertification process, conducive with required deadlines.
• Conducts the re-examination interview, process, and maintains files and correspondence with proper verification methods.
• Reviews resident files and verification forms for accuracy and completeness and inputs data into computer systems.
• Assists with background checks, move-in, and move-out paperwork.
• Answers inquiries concerning policies and practices associated with the application and re-examination processes.
• Explains rent calculation to tenants and assists with completion of recertification materials.
• Prepares and sends notices of rent adjustments in accordance with HUD regulations.
• Submits monthly ancillary charges for rent statements.
• Prepares and completes Form HUD-50059 accurately and submits to HUD system within deadlines.
• All other duties as assigned.

Skills

Customer service

Attention to detail

Communication skills

Education

High school diploma or equivalent

Occupancy Specialist Certification within 90 days

Associate's degree preferred

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job.

Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, financial stewardship, leadership and care.

The Certified Occupancy Specialist is responsible for overseeing and performing the re-examination process for continued subsidy of current residents in accordance with current federal, state, and local standards, guidelines, and regulations.

Essential Activities And Tasks

Operations Management - 50%

• Maintains organization of all phases of the recertification process, conducive with required deadlines.
• Conducts the re-examination interview, process, and maintains files and correspondence, ensuring proper verification methods and use of income verification system.
• Reviews resident files and verification forms for accuracy and completeness as well as accurately inputs data into computer systems in a timely manner.
• Assists with background checks, move-in, and move-out paperwork.

Customer Service - 35%

• Answers inquiries concerning policies and practices associated with the application and/or re-examination processes in a courteous and professional manner.
• Explains rent calculation to tenants and assists with completion of re-certification materials as necessary.

Financial Management - 5%

• Prepares and sends appropriate notices of rent adjustments in accordance with HUD regulations.
• Submits monthly ancillary charges for rent statements.

Quality and Compliance Management - 5%

• Prepares and completes Form HUD-50059 accurately and submits to the HUD computer system within deadline requirements.

All other duties as assigned. - 5%

Qualifications

Education

• High school diploma or equivalent required.
• Occupancy Specialist Certification required within 90 days of employment, if not currently certified.
• Associate's degree in public service, business administration, or related field preferred.

Experience

• In the absence of an Associate's degree, two years of experience in multifamily housing field preferred.
• Working knowledge of federal, state, and local laws, rules, and regulations pertaining to HUD multi-family housing.
• Knowledge of basic math principles sufficient to perform calculations for determining rent, resolving discrepancies, and EIV errors.

Other Requirements

• Must be able to read, write, speak, and understand the English language.

Working Conditions and Special Requirements

• Sitting - Up to 8 hours/day
• Standing - Up to 4 hours/day
• Walking - Up to 4 hours/day
• Lifting, transferring, pushing or pulling residents/patients or equipment/supplies. - Up to 25 pounds
• Driving - Up to 1 hour/day
• Work weekends, evenings, and holidays. - Required as scheduled
• Subject to residents/patients with various disease processes. - Occasional
• Risk Category for Exposure to Bloodborne Diseases - III