Certified Occupancy Specialist

Ohio Living; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Ohio Living is dedicated to serving residents across Ohio through a range of living options, from independent homes to skilled nursing care, supported by a mission to care and improve quality of life. The Occupancy Specialist role focuses on accurate recertifications, rent calculations, and compliance with federal HUD rules within our multifamily housing communities.

Responsibilities include managing the full recertification workflow, assisting residents with documentation, and communicating

Qualifications

• Education: High school diploma or equivalent; Associate’s degree preferred.
• Experience: In absence of an Associate’s degree, two years in multifamily housing preferred; knowledge of HUD regulations.

Responsibilities

• Operations Management - maintains organization of all phases of the recertification process, inputs data timely, assists with background checks, move-in/out paperwork.
• Customer Service - answers inquiries about policies, explains rent calculations, assists with re-certification materials.
• Financial Management - prepares rent adjustment notices per HUD, submits monthly charges for rent statements.
• Quality and Compliance Management - prepares Form HUD-50059 and submits by deadlines; all other duties as assigned.

Education

High school diploma or equivalent

Associate’s degree in public service, business administration, or related field

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job. Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, financial stewardship, leadership and care.

Essential Activities and Tasks

• Operations Management - 50% Maintains organization of all phases of the recertification process, conducive with required deadlines. Conducts the re-examination interview, process, and maintains files and correspondence, ensuring proper verification methods and use of income verification system. Reviews resident files and verification forms for accuracy and completeness as well as accurately inputs data into computer systems in a timely manner. Assists with background checks, move-in, and move-out paperwork.
• Customer Service - 35% Answers inquiries concerning policies and practices associated with the application and/or re-examination processes in a courteous and professional manner. Explains rent calculation to tenants and assists with completion of re-certification materials as necessary.
• Financial Management - 5% Prepares and sends appropriate notices of rent adjustments in accordance with HUD regulations. Submits monthly ancillary charges for rent statements.
• Quality and Compliance Management - 5% Prepares and completes Form HUD-50059 accurately and submits to the HUD computer system within deadline requirements. All other duties as assigned.

Qualifications

• Education High school diploma or equivalent required. Occupancy Specialist Certification required within 90 days of employment, if not currently certified. Associate’s degree in public service, business administration, or related field preferred.
• Experience In the absence of an Associate’s degree, two years of experience in multifamily housing field preferred. Working knowledge of federal, state, and local laws, rules, and regulations pertaining to HUD multi-family housing.
• Knowledge Knowledge of basic math principles sufficient to perform calculations for determining rent, resolving discrepancies, and EIV errors.
• Other Requirements Must be able to read, write, speak, and understand the English language.

Working Conditions and Special Requirements

Sitting - Up to 8 hours/day

Standing - Up to 4 hours/day

Walking - Up to 4 hours/day

Lifting, transferring, pushing or pulling residents/patients or equipment/supplies. - Up to 25 pounds

Driving - Up to 1 hour/day Work weekends, evenings, and holidays. - Required as scheduled Subject to residents/patients with various disease processes. - Occasional Risk Category for Exposure to Bloodborne Diseases - III

Across our 11 life plan communities, we offer a range of options from independent living apartments and villas to specialized memory care and everything in between. Whether it's a helping hand or skilled nursing care, we're here to provide support at every stage of life's journey. But our commitment doesn't stop at our doorstep. Between Ohio Living Home Health & Hospice and Ohio Living Palliative Medicine, we extend our care to over 10 million Ohioans in the 43 counties we serve. We also offer provider-owned physician and nurse practitioner services, a Medicare Advantage plan, and pharmacy services - because health and wellness go hand in hand.

The Ohio Living Foundation raises millions of dollars each year to support the people and programs of Ohio Living. From charity care to special programs and beyond, they’re dedicated to making a difference in the lives of those we serve and ensuring that no one is left behind.

At Ohio Living, our mission is that heart of all we do. For over 100 years, it has been our promise to care, to support, and to enrich the lives of our residents and communities.