Certified Medical Assistant, Virtual Primary Care

Included Health; United States; Remote; USD 27,000 - 39,000; Full time

Benefits offered by this job

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and/ or

Dental coverage

Paid Time Off (PTO) and Discretionary/

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave

Work-From-Home reimbursement

Salary range shared during hiring

Job summary

Included Health is seeking a Medical Assistant to support the Primary Care team, assisting with patient information collection, vitals, and care coordination. You will interact with patients remotely and on-site as needed, serving as a care guide under clinician delegation.

Responsibilities include handling calls, supporting lab/pharmacy questions, and contributing to quality initiatives, with a remote-friendly, remote-first culture and equity consideration.

Qualifications

• High School diploma or the equivalent.
• Graduate of accredited medical assistant program.
• Currently hold a valid MA certification/registration.
• 2+ years experience working in Family/Primary Care setting.
• Occasional evening and weekend coverage may be required.
• Self-disciplined, energetic, passionate, innovative and flexible.
• Must be able to work independently remotely.
• A team player that can follow a system and protocol to achieve a common goal.
• Demonstrates sound judgment, decision-making and problem-solving skills.

Responsibilities

• Assist patients via telephone, or other modalities, as part of the primary care team, including call backs to respond to patient needs.
• Assist in patient care through the collection of health information, vitals, and other health history information that needs to be shared with the provider and other care team members.
• Provides health care support services for all patients (adult and pediatric) as established by clinic protocols and community practice standards.
• Assist in general patient care coordination to support any/all patient care needs.
• Handles calls and correspondence regarding pharmacy, lab, referrals, or any other pertinent questions from physicians, pharmacies and patients.
• Actively manages quality initiatives in collaboration with provider and clinical care staff.
• Creates and supports an environment which fosters teamwork, cooperation, respect and diversity.
• Establishes and maintains positive communication and professional demeanor with co-workers & patients at all times.
• Performs other related duties and projects as assigned.
• Attends required training as requested.

Skills

Patient communication

Team player

Independent work

Education

High School diploma or equivalent

Graduate of accredited medical assistant program

MA certification/registration

Job description

Job Summary:

Included Health's mission is to raise the standard of healthcare for everyone. We measure ourselves on outcomes, not promises, whatever the issue - acute or chronic, physical or behavioral, in-person or virtual. It’s all included.

Included Health is looking for a Medical Assistant (MA) to help with this important mission. The MA will work on the Primary Care team with other clinical staff to support the primary care clinicians and patients. The MA will serve as an available resource for patients and clinicians, and act as a care guide to support patients through the continuum of care. He/she/they will carry out assigned tasks and orders as delegated by the clinicians to support patient care.

Schedule:

7:00 AM – 6:00 PM PST (10-hour shifts on a three-week rotating schedule, including every third weekend).

Responsibilities:

• Assist patients via telephone, or other modalities, as part of the primary care team, including call backs to respond to patient needs.
• Assist in patient care through the collection of health information, vitals, and other health history information that needs to be shared with the provider and other care team members.
• Provides health care support services for all patients (adult and pediatric) as established by clinic protocols and community practice standards.
• Assist in general patient care coordination to support any/all patient care needs.
• Handles calls and correspondence regarding pharmacy, lab, referrals, or any other pertinent questions from physicians, pharmacies and patients.
• Actively manages quality initiatives in collaboration with provider and clinical care staff.
• Creates and supports an environment which fosters teamwork, cooperation, respect and diversity.
• Establishes and maintains positive communication and professional demeanor with co-workers & patients at all times.
• Performs other related duties and projects as assigned.
• Attends required training as requested.

Qualifications:

• High School diploma or the equivalent
• Graduate of accredited medical assistant program
• Currently hold a valid MA certification/registration
• 2+ years experience working in Family/Primary Care setting
• Occasional evening and weekend coverage may be required
• Self-disciplined, energetic, passionate, innovative and flexible.
• Must be able to work independently remotely.
• A team player that can follow a system and protocol to achieve a common goal.
• Demonstrates sound judgment, decision-making and problem-solving skills.

The hourly pay for this full time position is $24.00 + equity + benefits.

Benefits & Perks:

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:

• -Remote-first culture
• -401(k) savings plan through Fidelity
• -Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• -Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• -12 weeks of 100% Paid Parental leave
• -Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
• -Work-From-Home reimbursement to support team collaboration home office work
• -Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more atincludedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.