Certified Medical Assistant, Psych, 28 hours, days

ummh; Worcester (MA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Worcester, MA is seeking a Medical Assistant II to provide clinical support and clerical duties in a fast-paced outpatient setting. The role requires working under licensed clinicians, with duties including vital signs, EKGs, phlebotomy, injections, and patient prep.

Responsibilities include charting, specimen handling, specimen processing, coordinating care with insurers for authorizations, and assisting with patient admissions and scheduling.

Qualifications

• High school diploma or equivalent required.
• Current BLS/Heart Saver certification required or obtained within 3 months of hire.
• Medical Assistant credential approved by Massachusetts.

Responsibilities

• Escort patients to exam rooms and record vital signs and health status.
• Perform EKGs, phlebotomy, and Point of Care tests per clinic standards.
• Prepare and administer non-intravenous injections as directed.
• Assist in routine physical examinations and clinical procedures.
• Review lab results and escalate abnormal findings to clinicians.
• Maintain clear communication with licensed clinicians and prep rooms as needed.
• Ensure instruments are cleaned, sterilized, and repackaged per protocol.
• Operate sterilization/cleaning systems as required.
• Assist with patient transfers, admissions, and scheduling.
• Maintain supplies and inventory; initiate re-supply orders.
• Maintain medical records and document within EMR.
• Process prescriptions and refills as directed.
• Coordinate with insurers for coverage and pre-authorizations as needed.
• Collect co-pays and maintain payment records.

Education

High School Diploma or equivalent

BLS or Heart Saver certification

Medical Assistant credential (Massachusetts approved)

Job description

Exemption Status:

Non-Exempt

Hiring Range:

$21.90 - $31.94 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

M, T, W, F 11:00AM to 5:00 PM/ TH 3:00 PM to 7:00 PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

28

Cost Center:

34000 - 1949 Outpatient Two H

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direction of the appropriate licensed clinician, the Medical Assistant II (MA II) provides clinical care and performs clerical duties to support office/clinic functions. Will receive workplace education and training to assist providers and the healthcare team in the care of patients.

I . Major Responsibilities:

• 1. Escorts patients to examination rooms, take and record vital signs such as blood pressures, temperatures, height, weight, etc. Collects and documents patient health status, history, and documents and monitors patient progress following standard procedures .
• 2. Performs EKG's, phlebotomy, Point of Care (POC) tests according to clinic/office standards .
• 3. May prepare, document, and administer non-intravenous injections as directed or required by office/clinic, within scope of practice.
• 4. Assists in performing routine physical examination or clinical procedures.
• 5. Reviews laboratory results and ensures abnormal results are immediately brought to the attention of the physicians and others, as appropriate .
• 6. Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes reported in patient per office/clinic guidelines. Sets up/prepares rooms based on patient care requirements . Assists in the setup, maintenance, disassembly, and cleaning of patient equipment .
• 7. Ensures instruments and scopes are cleaned, sterilized, and repackaged per office/clinic protocol.
• 8. Operates the sterilization/cleaning systems, as necessary .
• 9. Assists in moving, lifting, positioning, and transporting patients as directed following policy standards. Utilize proper safety techniques and body mechanic in all work-related activities.
• 10. Follows procedures for arriving patients and scheduling appointments .
• 11. Assists with patient admissions, transfers, and discharge procedures .
• 12. Maintains assigned office and/or clinical supplies . Assure accurate inventory of supplies based on approved levels . Rotate stock as required . Initiate requisitions for re-supply or special items .
• 13. Maintains logs, organizes patient care chart, and/or maintains medical records . May enter data or retrieve medical information from the electronic medical record.
• 14. Processes prescription and refills as directed per procedure.
• 15. Performs a variety of clerical duties per office/clinic protocol such as typing, filing, scheduling appointments, generating letters and form preparation, receiving/returning/directing phone calls per office/clinic protocol, and documenting in patient record as required or directed.
• 16. Collaborates with insurers to verify coverage, eligibility and coverage, prior authorizations for procedures, medications, and tests as needed . Follow guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits .
• 17. Collects co-payments from patients for visits and maintain records.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

• 1. High School Diploma or equivalent.
• 2. Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association. If not available upon hire, a BLS/HS must be obtained within 3 months from date of hire. If certification is not obtained within 3 months of hire, the employee may be terminated or employee may apply for another position for which they meet the minimum qualifications.
• 3. Medical Assistant credential, approved by the Massachuse