CERTIFIED MEDICAL ASSISTANT LEAD

Comprehensive Community Health Centers; Glendale (CA); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

100% employer-paid Medical, Dental & V

Vision coverage

401(k) with employer matching

Paid Time Off & Holidays

Wellness Day Off

Flexible Spending Account (FSA)

Profit Sharing Program

Job summary

Comprehensive Community Health Centers in Glendale, CA is seeking a Certified Medical Assistant Lead to assist the Office Manager in managing back-office operations and patient flow. The role covers scheduling, staff coverage, and ensuring efficient clinic workflows.

Required are an active CMA/CCMA/NCMA/RMA or equivalent certification, a high school diploma or GED, CPR certification, and preferably bilingual abilities in English and Spanish/Armenian/Russian.

Qualifications

• Active Medical Assistant certification required (CMA, CCMA, NCMA, RMA or equivalent).
• High School Diploma or GED required.
• Medical Assistant Certificate required.
• CPR certification required.
• Bilingual in English and Spanish/Armenian/Russian preferred.

Responsibilities

• Ensure proper training of back office staff through development and implementation of training programs.
• Retrain staff as needed and insure compliance with scope of practice.
• Handle patient relations including addressing complaints and ensuring quality service.
• Interface with patients, vendors, and referring physicians to resolve care issues.
• Maintain crash cart, medications, vaccines, and supplies; track expiration dates.
• Interview potential new hires for back office positions and assist in staff scheduling.
• Order and track in-house medications and vaccine supply; manage vaccine programs (VFC/VFA).
• Maintain Care 360 and other websites; ensure staff access and training.
• Maintain refrigerator and sterilization logs; monitor equipment calibration.

Skills

Bilingual English/Spanish/Armenian/RUS

Education

High School Diploma or GED

Medical Assistant Certificate

Job description

Description

Active Medical Assistant certification is required. Applicants must hold a current CMA, CCMA, NCMA, RMA, or equivalent nationally recognized Medical Assistant certification. A vocational school-issued Medical Assistant certificate or diploma alone does not meet this requirement.

Certified Medical Assistant Lead Job Summary

The Lead assists the Office Manager in managing back office operations. Duties include: Monitoring patient flow, referral sources and covers back office employees during their breaks and lunches. Ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.

Job Type

Full-time

Certified Medical Assistant Lead Essential Duties And Responsibilities

• Insure proper training of back office staff through development and implementation of training program that meets the scope of practice for medical assistants.
• Retrain staff as needed.
• Handles patient relations including listening to patient complaints for services.
• Interface with patients, vendors, referring physicians to resolve any issues concerning patient care.
• Insure proper maintenance of crash cart and other medications and supplies i.e. Oxygen, emergency kits etc. required for appropriate patient care. Responsible for insuring that expiration dates are properly tracked.
• Interview potential new hires for back office positions.
• Order and maintain the stock of in-house medications.
• Order and maintain Vaccine Supply. (per par level established for corresponding site)
• VFC/VFA tracking and reporting of state funded vaccines)
• Maintain websites i.e. Care 360 Insure staff is adequately trained in access and use of these websites.
• Ensure refrigerator logs and sterilization log are accurately maintained and current.
• Track calibration of equipment according to manufacturer’s suggested schedule.
• Assist Administration with any projects or protocol development as needed.
• Help facility prepare for Audits, Evaluations, Re-evaluations,
• Participate in the review of staff.
• Assist in handling, evaluating and solving daily problems and issues which may arise within the facility. (Including appropriate incident reporting processes when applicable)
• Assist with trouble shooting minor computer issues.
• Prepare Call Back list on daily basis.
• Help with ongoing Medical Assistant Performance Measures.
• Coordination of staff time off request.
• Assure providers have adequate support/coverage.
• Ensure that established workflows are being followed.
• Reports malfunctioning equipment to Office Manager.
• Ordering and tracking of medical supplies.

Requirements

CERTIFIED MEDICAL ASSISTANT LEAD

• High School Graduate or GED
• Medical Assistant Certificate
• 1 year of experience preferred
• CPR Certified
• Active Medical Assistant certification required, such as CMA, CCMA, NCMA, RMA, or equivalent nationally recognized MA certification
• Bilingual in English and Spanish/Armenian/ Russian

CERTIFIED MEDICAL ASSISTANT LEAD PAY RATE

$26- $28/hr (dependent on experience)

Benefits & Perks

• 100% employer-paid Medical, Dental & Vision coverage
• 100% employer-paid Life & Accidental Death & Dismemberment (AD&D) Insurance
• 401(k) with employer matching
• Paid Time Off Accrual , 10 Paid Holidays, and a Wellness Day Off
• Flexible Spending Account (FSA)
• Fringe Marketplace Stipend
• Optional Supplemental Insurance
• Participation in CCHC's company-wide Profit Sharing Program (eligible employees)
• Professional development and opportunities for internal growth and advancement

Equal Opportunity Statement

We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring.

Salary Description

$26 to $28