Certified Medical Assistant II: Mentor & Patient Care

Charleston Area Medical Center; South Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Charleston Area Medical Center in South Charleston seeks a Medical Assistant to provide front-line support to health care providers. You will handle patient registration, discharge coordination, and related clerical tasks to keep patient flow efficient.

This role also serves as a mentor to Level 1 CMA staff, participates in routine quality checks, and ensures accurate documentation and adherence to department policies. The position emphasizes professionalism and compassionate patient care.

Responsibilities

• Provide clerical support to providers, patients, and staff to expedite patient flow, telephone communications and quality patient care.
• Greet and register patients utilizing the appropriate software system; explain payment policy and insurance coverage prior to patient registration, obtain insurance information, & pre-certification, if applicable.
• Responsible for discharging patients from the facility, documenting & tabulating all charges and payments, & maintain accurate financial data on patients.
• Schedule patient appointments as required.
• Legibly and accurately transcribe orders utilizing knowledge of policy and procedures and legal documentation on patient record.
• Responsible for billing, collection, refunding, disposition and communications regarding patient accounts.
• Prepare and maintain accurate records for daily summary logs for charges, payments, balances due, statistical reports, billing claims, daily deposit transactions and equipment loan-outs.
• Responsible for answering telephone, furnishing information as applicable by policy, and disposition of calls.
• Retrieve, photocopy, as necessary and file medical records; prepare, review and process records to ensure completeness and accuracy.
• Distribute mail and interdepartmental correspondences; operate postage meter, if necessary.
• Perform vital signs, document medications/drug allergies and triage patients based on subjective data.
• Collect and prepare specimens for reference lab testing to include venipuncture of adults and children.
• Perform point of service laboratory testing and Quality Control procedures as required.
• Perform electroocardiograms and assist with stress testing as required.
• Administer PO, IM, Sub Q and ID medications as delegated with verification of the "five R's of giving medication" by the provider.
• Perform audiograms, pulmonary function testing, drug screen collections and nebulizer treatments as required.
• Prepare patients, exam rooms and equipment for examinations & procedures Assist provider during patient visit and assist with procedures such as laceration repair, wound dressings, sigmoidoscopies and other minor procedures, as necessary.
• Gather and document pertinent information in the patient record, as necessary.
• Communicate information to the patient as directed by the provider and instruct patients in necessary preparation for diagnostic and therapeutic regimens.
• Function as a liaison between provider, patient and staff to expedite patient flow, quality patient care, appointment and test scheduling and referrals.
• Sort diagnostic test results by established parameters.

Job description

Charleston Area Medical Center in South Charleston seeks a Medical Assistant to provide front-line support to health care providers. You will handle patient registration, discharge coordination, and related clerical tasks to keep patient flow efficient.

This role also serves as a mentor to Level 1 CMA staff, participates in routine quality checks, and ensures accurate documentation and adherence to department policies. The position emphasizes professionalism and compassionate patient care.