Certified Medical Assistant / Customer Service Rep - Float Etowah Primary Care

UNC REX Healthcare; Etowah (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider, UNC REX Healthcare, is seeking a Medical Assistant / Customer Service Representative to support patient care in a dynamic clinical environment. This full-time role involves a variety of tasks including clerical responsibilities and clinical support for physician teams, ensuring patient needs are met with quality care. The ideal candidate holds a current Medical Assistant certification and has strong communication skills.

Benefits

Medical, vision and dental insurance

Retirement savings

Paid time off

Qualifications

• Certification from AAMA CMA, AMT RMA, NHA CCMA or NCCT NCMA required.
• Experience in a clinical setting preferred.
• Active Driver’s License and access to transportation.

Responsibilities

• Assist physician(s) in providing quality patient care.
• Perform clinic clerical tasks like registering patients and scheduling appointments.
• Communicate effectively with patients regarding their care.

Skills

Patient communication

Clerical skills

Vital sign measurement

Education

Current Medical Assistant Certification

BLS certification

Job description

Description

Our team is growing! Pardee BlueMD, a part of the Pardee UNC Health Care organization, is a primary care physician practice network organized as a Federally Qualified Health Center (FQHC). Our full-time positions offer a range of benefits, including medical, vision and dental insurance, retirement savings, paid time off, and more. Come be happy with Pardee!

Summary:

The Medical Assistant / Customer Service Rep is responsible for assisting physician(s) in providing quality patient care and may have routine interaction and working relationships with patients, family members, physicians, third party payers and other clinic and hospital team members. This position also performs clinic clerical tasks, such as registering patients, relieving staff members of clerical work and minor administrative and business details by scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records and other assigned clerical duties. This position will require employee to float to all offices within the network practices. The position will provide coverage for individuals who are off for various reasons (eg. sick, FMLA, and vacation) and will require driving between practice

Responsibilities:
• Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
• Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs orders into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.
• Interviews patients to collect and document history of present illness (HPI), medication reconciliation, history of allergies. Interviews patients to obtain and input patient’s history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy.
• Performs vital sign measurement and any standard testing per clinic procedures
• Coordinates and performs follow-on procedures as directed by a provider, including but not limited to onsite testing, specimen collection, and wound care.
• Assists with provider-performed procedures such as suture application or splints. Collects and prepares testing specimens as needed for transport to offsite laboratory. Documents care into electronic medical recordkeeping system (EMR). Ensures completion of necessary documentation and forms.
• Communicates with patients in a timely and effective manner regarding their care. Notifies patients of test and lab results. Patiently and clearly explains practice policies and procedures using cultural competency and active listening.
• Maintains and monitors consumable supplies and medications for effective ongoing clinical operations. Promotes a safe, clean and secure clinical environment for all, including the application of standard precautions and principles of infection control.

Other information:

Required:
• Must hold Current Medical Assistant Certification (AAMA CMA, AMT RMA, NHA CCMA or NCCT NCMA).
• Active Driver’s License and access to transportation
• BLS certification.
• Position will require the ability to lift supplies and equipment regularly and navigate clinical area actively throughout work.
Preferred:
• Prior work experience in a clinical setting.

About Pardee BlueMD

UNC Health Pardee BlueMD is a Federally Qualified Health Center organized as a partnership between Pardee UNC Health Care and Blue Ridge Health. Spread across 12 individual locations in WNC, this partnership is specifically structured to allow our care team to reduce gaps in care, create a more seamless delivery model, and improve patient outcomes.

https://www.pardeehospital.org/care-treatment/primarycare/pardee-bluemd/

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: PBMD 6503 Brevard Road

Work Type: Per Diem

Standard Hours Per Week: 10.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: PARDETOWAH

Exempt From Overtime: Exempt: No