Certified Medical Assistant / Customer Service Rep - Float Etowah Primary Care

UNC Health Care; Etowah (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Medical Assistant / Customer Service Representative. This role is pivotal in ensuring quality patient care through direct interaction with patients and clinical staff. You will perform a variety of tasks, from documenting medical histories to assisting with clinical procedures. The position offers the opportunity to float across multiple offices, providing a dynamic work environment. Enjoy a range of benefits including medical, vision, and dental insurance, and become part of a team dedicated to improving patient outcomes in a supportive and collaborative setting.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Retirement Savings

Qualifications

• Current Medical Assistant Certification required.
• Active Driver's License and access to transportation.

Responsibilities

• Assist physicians in providing quality patient care.
• Perform clerical tasks like scheduling and managing correspondence.
• Communicate effectively with patients regarding their care.

Skills

Patient Care

Clerical Skills

Communication Skills

Medical History Documentation

Vital Sign Measurement

Education

Medical Assistant Certification

BLS Certification

Tools

EMR System

Job description

Job Description

Description

Our team is growing! Pardee BlueMD, a part of the Pardee UNC Health Care organization, is a primary care physician practice network organized as a Federally Qualified Health Center (FQHC). Our full-time positions offer a range of benefits, including medical, vision, and dental insurance, retirement savings, paid time off, and more. Come be happy with Pardee!

Summary:

The Medical Assistant / Customer Service Rep is responsible for assisting physicians in providing quality patient care. This role involves routine interaction with patients, family members, physicians, third-party payers, and other clinic and hospital team members. The position also performs clerical tasks such as registering patients, scheduling appointments, managing correspondence, and other administrative duties. Employees will float across all offices within the network and provide coverage for staff absences, requiring travel between practices.

Responsibilities:

1. Communicate with patients and clinical staff to coordinate and schedule clinical visits across various resources.
2. Review and interpret incoming clinical orders via phone and fax; input orders into the EMR system; prioritize outreach based on work queues.
3. Interview patients to collect and document medical history, medication reconciliation, allergies, and demographic details; ensure accuracy of records.
4. Perform vital sign measurements and standard tests per clinic procedures.
5. Coordinate and perform follow-up procedures such as onsite testing, specimen collection, and wound care.
6. Assist with provider-performed procedures and prepare specimens for transport; document care thoroughly in EMR.
7. Communicate promptly and effectively with patients regarding their care, test results, and practice policies, using cultural competency and active listening.
8. Maintain supplies and medications; promote a safe, clean clinical environment following infection control standards.

Other Information

Required:

• Current Medical Assistant Certification (AAMA CMA, AMT RMA, NHA CCMA, or NCCT NCMA).
• Active Driver's License and access to transportation.
• BLS certification.
• Ability to lift supplies and navigate the clinical area regularly.

Preferred:

• Prior clinical work experience.

About Pardee BlueMD

UNC Health Pardee BlueMD is a Federally Qualified Health Center, a partnership between Pardee UNC Health Care and Blue Ridge Health, with 12 locations across Western North Carolina. Our goal is to reduce care gaps, streamline delivery, and improve patient outcomes.

Learn more about Pardee BlueMD

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: PBMD 6503 Brevard Road

Work Type: Per Diem

Standard Hours Per Week: 10

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: PARDETOWAH

Exempt From Overtime: No