Certified Medical Assistant (CMA) - Urgent Care - Frenchtown

Mercy Health Partners; Monroe (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization dedicated to improving patient experiences through exceptional care. As a Certified Medical Assistant, you'll play a vital role in providing high-quality, connected care in a welcoming environment. This position offers flexible scheduling, allowing you to balance work and personal life while contributing to a team that values excellence in patient care. Be part of a growing service line that is transforming urgent care delivery and making a real difference in the community. Your expertise will be valued as you engage with patients and support their health journeys in a dynamic urgent care setting.

Benefits

Comprehensive medical, dental, and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance with AD&D

Employer contributions to retirement savings plan

Paid time off

Educational Assistance

Qualifications

• Active Medical Assisting certification required.
• Completion of externship or clinical lab training preferred.

Responsibilities

• Provide direct patient care under the direction of the provider.
• Document patient needs and assist with virtual health visits.

Skills

Patient Care

Medical Terminology

Communication Skills

Attention to Detail

Multitasking

Education

High School/GED

Medical Assistant post-secondary education program

Tools

Electronic Medical Records (EMR)

Electronic Health Record (EHR)

Job description

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Are you passionate about improving the patient's experience through high quality, convenient, and connected care delivery?

Welcome to urgent care, the way it should be. At Mercy Health Urgent Care, we understand the many complexities of life and healthcare, which is why our team strives to create a better, easier experience. Our clinics are designed to provide convenient, same-day care that is connected to services and a ministry passionate about making health care easier.

As a full-time Urgent Care team member, you will enjoy contributing 36 hours per week, including weekend rotations and paid Holidays allowing yourself plenty of time for friends, family, and self-care!

We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line.

Apply today to learn more about joining a team that is changing the way urgent care is delivered! Be part of our growing organization that will deliver customer-centric care with the dedicated support of Mercy Health Urgent Care in Monroe, MI!

WHY you should join our Team:

1. Easy: Mercy Health Urgent Care makes it easy for you to work in a setting where you can practice at the top of your license/skill level, while our flexible scheduling options offer you a good work-life balance.
2. Welcoming: Each urgent care center offers you an opportunity to work closely with a team of associates dedicated to each other and to providing exceptional clinical care and patient experiences.
3. Connected: We are part of Bon Secours Mercy Health, where you will experience the support of a reputable system and the resources and benefits that will keep you connected – to a community of urgent care providers and to specialists and services when patients need more advanced care.

Certified Medical Assistant – Mercy Health Urgent Care – Frenchtown - Monroe, MI

The Certified Medical Assistant - Urgent Care is a multi-skilled clinical professional that provides indirect and/or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, the Medical Assistant contributes to the completion of the patient’s chief complaint, documents patient/family needs, participates in planning and implementing care for patients, and administers ordered medications within the Medical Assisting scope and state guidelines.

Essential Job Functions

• Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.
• Identifies significant changes in patient condition through data collection and reports them to the provider.
• Troubleshoots issues and escalates problems to provider, direct supervisor, or appropriate internal resource.
• Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
• Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
• Show patients to examination rooms and prepare them for the physician.
• Travels to other facilities for BSMH providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
• Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner.
• Assists patient and provider with virtual health visits.
• Documents in electronic medical records (EMR) accurately and appropriately.
• Manages in basket messages in the electronic health record (EHR) under the Provider’s verbatim instructions.
• May perform front desk workflows.
• Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.
• Other duties include ordering supplies appropriately, tracking referrals, labs, and diagnostic tests.
• Actively participate in ongoing training per Bon Secours Mercy Health and market recommendations.

Licensing/Certification

Active Medical Assisting certification from one of the following (required):

• Certified Medical Assistant (CMA); Registered Medical Assistant (RMA); Certified Clinical Medical Assistant (CCMA); Nationally Registered Certified Medical Assistant (NCRMA); National Certified Medical Assistant (NCMA).
• If unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina).

BLS Basic Life Support, American Heart Association (preferred upon hire, required prior to independent patient care).

Education

High School/GED (required)

Completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina).

Work Experience

Completion of externship or clinical lab training (preferred).

1 year of recent Medical Assisting experience (preferred).

Skills

• Record patients' medical history, vital statistics, or information such as test results in medical records.
• Interview patients to obtain medical information and measure their vital signs.
• Prepare and administer medications as directed by a physician.
• Collect blood, tissue, or other laboratory specimens.
• Provide authorized prescription and drug refill information for pharmacies as directed by provider.
• Explain treatment procedures, medications, diets, or physicians' instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Strong oral and written communication skills.
• Ability to collaboratively work with patients, families, and teams within a high-volume environment.
• Medical terminology.
• Attention to detail.
• Ability to multitask.
• Ability to use standard office equipment.

Many of our opportunities reward your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.