Certified Medical Assistant (CMA) Durham Pediatrics

Duke University Health System; Durham (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dedicated team at a trusted clinic providing exceptional care to children and adolescents. As a Certified Medical Assistant, you will play a crucial role in delivering compassionate patient care while supporting medical staff in various clinical and administrative tasks. This position offers a dynamic work environment where your contributions will directly impact the health and well-being of the community. With a commitment to professional development and a focus on teamwork, this role is perfect for those passionate about healthcare and making a difference in the lives of families. Embrace this opportunity to grow in a supportive and energetic setting.

Benefits

Commitment Bonus of $7,500

Health Insurance

Paid Time Off

Retirement Plan

Continuing Education Opportunities

Qualifications

• Certified Medical Assistant certification required prior to starting.
• Graduation from an accredited Medical Assistant program is preferred.

Responsibilities

• Collect medical histories, monitor vital signs, and prepare patients for exams.
• Assist medical staff and conduct basic lab tests as needed.

Skills

Customer Service Skills

Ability to Lift Heavy Items

Knowledge of Sterile Techniques

Medical Terminology

Documentation Skills

Education

High School Diploma or GED

Graduation from an Accredited Medical Assistant Program

Tools

Maestro Care

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Certified Medical Assistant - Durham Pediatrics at North Duke Street

$7,500 Commitment Bonus for Eligible Candidates

Certified Medical Assistant certification is required prior to beginning position.

Durham Pediatrics at North Duke Street is a trusted, high-energy clinic providing expert care for newborns, children, teens, and adolescents. With a dedicated team of board-certified pediatricians, the clinic serves 16,000 patients annually, offering comprehensive services like well-child check-ups, immunizations, physicals, and in-clinic testing. Specializing in managing chronic conditions, behavioral health, and common illnesses, the clinic is committed to supporting children's health and development. Families rely on Durham Pediatrics for its exceptional care and dedication to the community.

Location: 2609 North Duke Street, Suite 1000, Durham, NC 27704

Hours: 8am - 5pm Monday - Friday, with some Saturday morning commitment

What you will do:

Clinical responsibilities:

• The CMA collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures.
• Patient care support may include assisting medical staff, gathering and preparing lab samples, conducting basic lab tests, performing EKGs, removing sutures/staples, changing dressings, educating patients and families about care, and documenting in records.
• Additional tasks include disposing of contaminated supplies, processing instruments, cleaning medical equipment, calling in prescriptions, preparing and giving medications as instructed by the doctor, and handling prescription refills.
• Performs other clinical tasks as assigned by the doctor.

Administrative responsibilities:

• The CMA greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling. They coordinate hospital admissions, lab services, and update medical records. The CMA also completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies.
• Additional administrative tasks may be assigned, and the CMA may assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees.

What you will need:

Education:

• Level I -- Graduation from an accredited Medical Assistant program is strongly preferred. High school or GED graduation is required.
• Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.
• Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.

Experience:

• Level I -- No experience required.
• Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.
• Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications:

• Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Knowledge, Skills, and Abilities:

• Strong customer service skills with the ability to follow both oral and written instructions, typically gained through high school education and medical assistant training.
• Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs.
• Knowledge of sterile techniques and procedures relevant to the work performed.
• Familiar with the procedures for administering both routine and special patient treatments.
• Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments.
• Knowledge of infection control procedures and safety measures, with age-specific competency.
• Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry.
• Able to document and communicate information clearly while building effective relationships with patients and staff.
• Typing skills and knowledge of medical terminology (Levels II and III).
• Ability to independently seek resources and work collaboratively with others.

Job Title: MEDICAL ASSISTANT, CERTIFIED

Job Code: 4261

FLSA: N

Job Level: C2

Revised Date: 01/30/2023

Supervisory Responsibility: No