Certified Medical Assistant

LAUKOA; San Antonio (TX); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid vacation and sick leave

Life and AD&D insurance

Employee Assistance Program

Job summary

LAUKOA seeks qualified Certified Medical Assistants to support the Defense Health Agency contract via the Virtual Medical Center, serving CONUS and OCONUS locations. The role includes scheduling, eligibility verification, data entry, and patient communications within CHCS/Genesis environments.

Candidates must hold CMA certification with at least one year of experience and will work in a fast-paced clinic setting. LAUKOA offers comprehensive benefits and a flexible work environment.

Qualifications

• Graduated from an accredited medical assistant program.
• Current CMA certification or AMT certification and registration.
• Minimum of one year of medical assistant experience.

Responsibilities

• Answer phones and greet patients professionally; manage appointments and scheduling.
• Verify patient eligibility in DEERS; enter data into CHCS/Genesis; process documentation.
• Book and schedule appointments using CHCS/AHLTA/Genesis per clinic guidelines.
• Maintain patient charts and file examination/test results in HAIMS/TOLSM portals.
• Assist with medical records, notifications, and workload reconciliation.

Education

Medical Assistant Certificate

Tools

CHCS

AHLTA

Genesis

HAIMS

TOLSM

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

LAUKOA brings together a diverse portfolio of companies delivering mission-critical services to the Department of Defense, federal agencies, and commercial organizations. From environmental stewardship and infrastructure support to technology, operations, maintenance, and construction services, we help clients accomplish their goals through expertise, innovation, and trusted partnerships. Rooted in Native Hawaiian values, we are committed to delivering results that strengthen organizations, communities, and future generations.

Whether you're building critical infrastructure in Greenland, supporting federal health programs in Florida, or protecting ecosystems in the Pacific, LAUKOA brings together people who care about what they do.

Salary Range: $45,000-$50,000

Summary: In support of LAUKOA's Enterprise Tele-Behavioral Health Clinical Services contract with the Defense Health Agency (DHA), we are seeking qualified candidates to fill our Certified Medical Assistant positions.

Certified Medical Assistant (CMA) Duties:

• Answer phones, professionally greet and receive patients calling into the clinic. The Virtual Medical Center provides Virtual Health services to multiple MTFs in the continental United States (CONUS) and outside contiguous United States (OCONUS) operating locations within the DOD. The contractor may be required to rotate scheduled hours and/or location periodically as mission requirements dictate. In accordance with the National Patient Safety Guidelines the contractor is required to verify patient eligibility in the Defense Enrollment Eligibility Reporting System (DEERS) by using two forms of identification. Verify appointment and enter patient’s data into Composite Healthcare System (CHCS) and/or Genesis electronic health record. When required, ensure military orders and letters of authorization have appropriate dates and signatures authorizing treatment in accordance with clinical policies. Manage appointment processing. Bring any issues regarding eligibility to the attention of the clinic management for decision.
• Perform administrative procedures and process paperwork regarding insurance, third party liability, or other designated documentation regarding insurance coverage as required.
• Use knowledge of medical terminology, clinic standard operating procedures, and various appointment templates to book and schedule patient appointments within the VMC Virtual Behavioral Health clinic guidelines.
• Use CHCS, AHLTA, and/or Genesis to perform appointment scheduling, appointment cancellation, scheduling follow up appointments, end-of-date processing, enrollment status verification, and updating of select patient file data. Conduct electronic health record end of day closure ensuring disposition of all the day’s clinic appointments and/or resolve discrepancies to ensure correct workload accountability.
• Assist patients requesting unscheduled examinations and obtain information regarding the nature of the medical problem; make appropriate disposition in accordance with clinic policy guidelines.
• Instruct all patients on completion of data intake (Part one assessments of provider intake forms) and assist them as necessary.
• Ensure records are accurately completed for scheduled patient appointments and/or prepare record with required form for documentation before examination.
• Prepare required forms and/or lists for scheduled patient appointment, inserting forms in corresponding patient medical record according to scheduled appointment time.
• Instruct all patients on the registration and utilization of Tri-Care On-Line Secure Messaging (TOLSM) as necessary, to include providing guidance on document uploads and clinic assignment.
• File examination and test results in patient medical record. Maintain patient charts as required to include filing of applicable forms or uploading documentation in the Health Artifact and Image Management Solution (HAIMS) system as well as retrieving documents from the TOLSM portal.
• Assist with assembling, preparing, addressing, and mailing out notifications to patients regarding documents pertaining to a patient’s medical care as directed by the department.
• Compile data on patients treated at the clinic for workload recording and reconciliation.
• Assist in monthly performance improvement audits and time analysis by pulling patient notes from medical records and/or medical records for providers to conduct peer review audit of medical record documentation based on specified criteria as directed by clinic management.
• Use Microsoft Word, Microsoft Excel, Microsoft Outlook, Genesis, and/or Composite Health Care System (CHCS) to establish clinic appointment schedules, create provider appointment templates, and monitor and change appointment category as operationally required to facilitate access and as assigned/approved by supervisor.
• Screen patient records for accuracy and medical readiness status is appropriate service- specific platform.

Qualifications:

• Degree/Education: Certificate. Graduate from a medical assistant training program accredited by Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) of the American Medical Technologists or a formal medical services training program of the United States Armed Forces.
• Certifications in addition to Basic Life Support: Certified Medical Assistant Only: Current certification as a medical assistant by the American Association of Medical Assistants or Current registration by the American Medical Technologists.
• Experience: One year of experience as a Medical Assistant after graduation.

LAUKOA is an Equal Opportunity/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

LAUKOA offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.