Certified Medical Assistant

Team Member Services; Orange City (IA); On-site; USD 24,000 - 38,000; Full time

Job summary

AdventHealth in Florida is seeking a Medical Assistant to educate members on care teams and coordinate care across the continuum.

You will schedule appointments, answer front desk inquiries, and maintain the clinical space while supporting patient care through digital communication.

Qualifications

• Knowledge of chronic disease management.
• Empathetic nature with top-tier service orientation.
• Experience in guest relations or customer service (preferred).
• Knowledgeable in member advocacy and navigating complex systems.
• Experience with computers required.

Responsibilities

• Educates members on their care team and assists with coordination of care across the continuum, including scheduling appointments and referrals.
• Performs front desk duties: answering calls, inquiries, and maintaining the clinical space.
• Communicates through digital channels to support patient care.
• Performs initial health screens and intake for new members; reviews old medical records for comprehensive history.
• Identifies care gaps and orders necessary screening tests; confirms appointments with instructions to patients.
• Conducts pre-visit RAF reviews and welcomes patients, providing tours and reviewing welcome packets.
• Ensures medical records are available for visits; conducts post-visit follow-up calls.
• Performs screenings and tests during visits; reviews vitals and medication reconciliation.
• Supports check-out process and coordinates with RN Case Manager and Provider.
• Other duties as assigned.

Skills

Chronic disease management

Empathy & service

Member advocacy

Team-based care

English proficiency

Medical software

Vital signs

ECG procedures

Patient check-out

Education

Technical/Vocational School

Medical Assistant Program graduate

Job description

Our promise to you

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

926 Saxon Blvd

City

Orange City

State

Florida

Postal Code

32763

Job Description

Educates members on their care team and assists with coordination of care across the continuum, including scheduling appointments and referrals. Participates in daily operations of the practice, including answering phone calls, assisting with front desk inquiries, and maintaining the clinical space. Communicates through various digital channels to support patient care. Performs initial health screens and intake for new members. Obtains and reviews old medical records to ensure comprehensive patient history. Identifies care gaps and orders necessary screening tests. Confirms appointments and provides instructions to patients. Conducts pre-visit RAF reviews to prepare for patient visits. Welcomes patients, provides tours of the practice, and reviews welcome packets. Ensures all medical records are available for office visits. Performs needed screenings and orders appropriate tests during visits. Conducts intra-visit RAF reviews to assess patient needs. Reviews quality metrics, performs vitals, screenings, and medication reconciliation. Manages the check-out process with patients and conducts post-visit follow-up calls. Other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of chronic disease management [Required]
• Empathetic nature and a distinct ability to consistently provide top tier service. [Required]
• Driven by passionate desire to enhance and improve member outcomes. [Required]
• Knowledgeable in member advocacy and navigating complex systems. [Required]
• Responsible for managing the member's entire care plan with the guidance of the RN Case Manager and Provider. [Required]
• Ability to function and assist others in a team-based environment. [Required]
• Ability to support and navigate the health needs of the member. [Required]
• Ability to build trust, rapport and work in a supportive way. [Required]
• Ability to collaborate with entire team to meet the needs for the patient. [Required]
• Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively to carry out job requirements. [Required]
• Experience with computers required. [Required]
• Actively participates in daily team huddles. [Required]
• Administer medications, perform vital signs, ECG's, and various point of care testing per providers orders. [Required]
• Other duties as assigned. [Required]
• Experience in guest relations or customer service [Preferred]

Education

Technical/Vocational School [Required]

Field of Study: Graduate of a Medical Assistant Program

Licenses and Certifications

• Basic Life Support - CPR Cert (BLS) [Required]
• American Association Medical Assistants (CMA) [Required]
• Clinical Medical Assistant Certification (CMAC) [Required]
• Registered Medical Assistant (RMA) [Required]
• National Certified Medical Assistant (NCMA) [Required]
• Certified Clinical Medical Assistant (CCMA) [Required]
• Nationally Registered Certified Medical Assistant (NRCMA) [Required]

Physical Requirements

Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range

$17.28 - $27.65

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse : https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.