Certified Medical Assistant

Duke University; Durham (NC); On-site; USD 41,600 - 52,811; Full time

Benefits offered by this job

Medical & Dental care

Retirement benefits

Family-friendly programs

Professional development

Job summary

Duke University is seeking a Medical Assistant for Student Health in Durham to support student well-being with compassionate, high‑quality care in a collaborative clinical setting.

The role covers registration and coordination, clinical support including vital signs, phlebotomy, EKGs, specimen handling, and medication assistance, while helping patients navigate care with clear communication.

Qualifications

• Must have a high school diploma or GED and MA certification/registration.
• Experience in ambulatory care settings and familiarity with student health services are a plus.

Responsibilities

• Welcome students and manage check-in/check-out using EMR systems.
• Verify insurance coverage, collect payments when needed, and schedule appointments.
• Assist providers during examinations and administer medications as directed.
• Perform phlebotomy, EKGs, basic lab procedures, and specimen processing.
• Educate students on care plans and coordinate with clinics for continuity of care.

Skills

Patient interaction

Team collaboration

Multitasking

Epic/EMR systems

Vital signs/Phlebotomy/ECGs

Healthcare regulations

Education

High school diploma or GED

MA certification/registration (AAMA/AMT/NHA-CCMA/NCMA/ARMA)

Job description

Medical Assistant, Student Health

At Duke, we celebrate individuality and bring unique perspectives to our community. As a Medical Assistant, Student Health, you’ll play a vital role in supporting student well‑being by delivering compassionate, high‑quality care in a collaborative clinical environment.

What You’ll Do

Support Patient Access & Experience (Registration & Coordination)

• Welcome students and manage check‑in and check‑out processes using electronic medical records (EMR) systems
• Verify insurance coverage, confirm eligibility, and collect payments when needed
• Schedule appointments for new and returning student patients
• Assist with prior authorizations and referral coordination
• Partner with clinical teams to ensure smooth patient flow and efficient operations

Deliver High‑Quality Clinical Support

• Take medical histories and record vital signs
• Prepare patients for exams and explain procedures clearly and compassionately
• Assist providers during examinations and treatments
• Collect and process laboratory specimens; perform basic lab testing
• Administer medications and support prescription processes as directed
• Perform clinical tasks such as phlebotomy, EKGs, dressing changes, and suture/staple removal
• Prepare patients for diagnostic testing including X‑rays and other procedures
• Maintain sterile environments and properly handle medical instruments and supplies

Promote Patient Understanding & Care Coordination

• Educate students on care plans and support their understanding of treatment instructions
• Provide general information about Student Health services and direct patients appropriately
• Collaborate with clinics and ancillary services to support continuity of care

Contribute to Team Success

• Assist with additional duties to support clinic operations and patient care excellence

Benefits

• A collaborative, inclusive workplace where your contributions matter
• Opportunities for professional development and career growth
• The chance to make a meaningful impact on student health and wellness
• A supportive team environment that values respect, empathy, and innovation
• Comprehensive and competitive medical and dental care programs
• Generous retirement benefits and a wide array of family‑friendly and cultural programs

What You Bring

Required Qualifications

• High school diploma or GED
• Certification or registration as a Medical Assistant (AAMA, AMT, NHA‑CCMA, NCMA, or ARMA)

Preferred Qualifications

• Graduation from a Medical Assistant program accredited by the Commission on Accreditation of Allied Health Education (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES)
• Experience in a healthcare or ambulatory care setting
• Experience in college health or student health environments
• AAMA certification preferred

Key Skills & Competencies

• Strong patient interaction and communication skills
• Team collaboration and cultural sensitivity
• Ability to multitask with attention to detail
• Proficiency in Epic or similar medical systems
• Clinical competencies including vital signs, phlebotomy, EKGs, and basic lab procedures
• Knowledge of healthcare regulations and clinical protocols

Anticipated Pay Range

Annual base salary range: USD $20.00 to USD $25.39. Compensation includes comprehensive medical and dental benefits, retirement plans, and family‑friendly programs.

Equal Opportunity Employer

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, or military status.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodations can be requested with Duke Access and Accommodations Services (email: [e-mail]; phone: 919‑668‑1267).