The Certified Medical Assistant (CMA) provides clinical support to physicians and advanced practice providers while delivering compassionate, patient-centered care. This position assists with patient intake, clinical procedures, medication administration, preventive care, patient education, and care coordination. Bilingual (English/Spanish) skills are preferred but not required.
Essential Duties and Responsibilities:
- Prepare patients for examinations by obtaining medical histories, vital signs, chief complaints, and other clinical information in the Electronic Health Record (EHR).
- Assist physicians and advanced practice providers with examinations, procedures, and patient care.
- Administer medications, immunizations, injections, and treatments within the Certified Medical Assistant scope of practice and as directed by the provider.
- Perform routine clinical procedures, including specimen collection, wound care, electrocardiograms (EKGs), point-of-care testing, and other delegated duties.
- Coordinate laboratory testing, referrals, diagnostic procedures, and follow-up appointments to support continuity of care.
- Educate patients regarding medications, preventive care, treatment plans, and provider instructions.
- Support quality improvement initiatives, including HRSA Uniform Data System (UDS) measures and preventive care initiatives.
- Maintain accurate and timely documentation in the Electronic Health Record (EHR).
- Maintain examination rooms, clinical equipment, and supplies while adhering to OSHA, infection prevention, and safety standards.
- Maintain patient confidentiality and protect health information in accordance with HIPAA and organizational policies.
- Collaborate with providers, nursing staff, and interdisciplinary care teams to ensure coordinated, patient-centered care.
- Participate in required trainings, staff meetings, and quality improvement initiatives.
- Perform other duties as assigned.
Education & Experience:
- High school diploma or equivalent required.
- Current Certified Medical Assistant (CMA) certification from an accredited certifying organization required.
- Current Basic Life Support (BLS) certification through the American Heart Association or American Red Cross required.
- Minimum of one (1) year of experience in a physician practice, outpatient clinic, community health center, or similar healthcare setting preferred.
- Experience working in a Federally Qualified Health Center (FQHC) or community health center preferred.
- Experience using Electronic Health Record (EHR) systems preferred.
- Bilingual (English/Spanish) skills are preferred but not required.
Knowledge, Skills, and Abilities:
- Knowledge of medical terminology, clinical procedures, medication administration, and infection prevention practices.
- Knowledge of HIPAA regulations and the ability to maintain the confidentiality, security, and integrity of patient information.
- Excellent customer service, communication, and interpersonal skills with a commitment to providing compassionate, patient-centered care.
- Strong organizational skills with the ability to prioritize multiple responsibilities and maintain accurate documentation in a fast-paced clinical environment.
- Proficiency in Microsoft Office and Electronic Health Record (EHR) systems.
- Ability to exercise sound judgment, respond appropriately in emergency situations, and establish effective working relationships with patients, providers, leadership, and coworkers.