Certified Investigator - Incident Management

Brians Houseorporated; Exton (PA); On-site; USD 58,000 - 80,000; Full time

Job summary

Brian’s House is seeking a Certified Investigator - Incident Management to conduct investigations in the Exton, PA area. The role is full-time with a day shift and collaboration with Administration and HR. This position is hourly non-exempt and reports to the Incident Manager.

The investigator will interview individuals, staff and witnesses, collect evidence, and complete investigation reports for administrative review, while maintaining confidentiality and regulatory compliance.

Qualifications

• Bachelor’s Degree required.
• Must hold Pennsylvania Certified Investigator and maintain certification.
• Strong interviewing, analytical, and report-writing skills.
• Two years’ experience with Intellectual or Developmental Disability (IDD) or Mental Health population.
• On-call availability for nights/weekends/holidays.
• Valid driver’s license and travel to incident locations as needed.
• Knowledge of PA DHS Incident Management system (EIM) preferred.

Responsibilities

• Investigate assigned incidents as mandated by regulations.
• Follow policies on documentation and confidentiality.
• Plan scope and direction with Initial Reporter and Incident Manager.
• Conduct investigations timely, thorough, and objective.
• Conduct wellness checks and interviews; obtain witness statements.
• Perform scene visits and collect physical evidence.
• Review and collect documentary evidence (reports, videos, records).
• Prepare findings for Administrative Review Committee and HR.
• Input information into the EIM database per requirements.
• Maintain confidentiality and professional relationships.
• Assist with incident management reporting and trainings.
• Participate in Incident Management Review Committees.

Skills

Interviews

Analytical skills

Report writing

IDD/Mental Health experience

Education

Bachelor's Degree

Job description

Job Details: Level: Entry, Job Location: SPRINGDALE OFFICE - EXTON, PA, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: Undisclosed, Job Shift: Day, Job Category: Nonprofit - Social Services, Job Title: Certified Investigator - Incident Management

Reports to: Incident Manager

Job Summary

The primary purpose of this position is to conduct investigations in support of Brian’s House commitment to protect the health, safety and rights of the individuals it serves. Investigators will conduct interviews with individuals, staff and other witnesses, identify and collect documentary and physical evidence, and complete investigation reports for assigned investigations. The investigator will prepare and present investigation materials for Administrative Review Committee of incident investigations. The investigator will work with Brian’s House management and Human Resources Department as well as appropriate external entities such as regulatory/funding agencies and law enforcement as needed for completing assigned investigations. This is an hourly non-exempt position that reports to the Incident Manager.

Job Duties and Responsibilities:

• Investigates assigned incidents as mandated by regulations which can include locations throughout Brian’s House Inc.
• Ensures all policies and procedures pertaining to investigations are followed; this is to include documentation standards and confidentiality requirements are followed.
• Plans the scope and direction of the investigation in consultation with the Initial Reporter and Incident Manager.
• Conducts the investigation in a timely, thorough, and objective manner in accordance with the guidelines provided within the Pennsylvania Certified Investigator Training Program and Brian’s House and Woods System of Care policies.
• Conducts wellness checks and victim interviews. Schedules and conducts all investigation interviews with individuals, staff and other witnesses. Obtains and secures witness statements for all interviews.
• Completes scene visits for assigned investigations.
• Identifies, collects, constructs, organizes and analyzes physical evidence.
• Identifies, reviews and collects documentary evidence such as Incident Reports, Behavior Reports, service notes, video if available, medical records, residential records, ISP, behavior/SEEP plans, training records, etc., and other identified documents, as necessary.
• Applies Brian’s House Policies and Procedures and Regulatory Standards to investigative situations, organizes work, meets deadlines, and renders findings for review by the Administrative Review Committee and Human Resources.
• Writes an investigative report that includes a summary of the testimonial, documentary and physical evidence.
• Inputs information into the EIM database in accordance with regulatory requirements;
• Responds to any investigation follow up questions requested by licensing and funding agencies and participate in the plan of correction process as needed.
• Participates as a member of Incident Management Review Committee(s).
• Maintains confidentiality of the investigation and Admin review process.
• Maintains positive working relationships with all management staff and co-workers at all times.
• Complies with all record retention polices as they pertain to Incident Investigations in compliance with State, Regulatory, Funding and Managed Care entities.
• Assists in Incident Management data collection and analysis for monthly and quarterly reporting and PBC contracting.
• Assists in trainings for corrective actions or refresher on regulatory requirements.
• Monitors & facilitates documentation of corrective actions and reports any outlays to the Incident Manager.
• Assists with reviewing investigation materials; content to ensure that they are complete and thorough.
• Other duties as assigned.

Qualifications:

Qualifications and Requirements:

• Bachelor's Degree required
• Must hold a Pennsylvania Certified Investigator and maintain certification by completing recertification training
• Strong interviewing, analytical, and report-writing skills
• Two years’ experience working with Intellectual or Developmental Disability (IDD) or Mental Health population required
• Requires availability to be on-call during nights/weekends/holidays as assigned
• Must hold a valid driver’s license and meet agency driving requirements
• Requires travel to incident locations and program sites for conducting the investigation process (scene visits, wellness checks, interviews, evidence collection).

Desired Attributes:

• Knowledge of or experience utilizing the PA Department of Human Services Incident Management system (EIM) is preferred
• Technical knowledge and experience in investigative practices, which includes interviewing reported victims of abuse and/or neglect
• Proficiency in technical writing and oral presentation skills
• Experience working independently
• Experience working in a team environment
• Training and experience in communicating with State, Regulatory and Funding Agencies in the ID/DD fields.