Certified Family Partner - 1181

Paycom; Temple (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life Insurance

Paid Time Off

Holidays

Retirement Plan

Job summary

Central Counties Services seeks a Certified Family Partner to support families navigating behavioral health systems in Temple, TX. This non-clinical role uses lived experience to educate, advocate, and empower caregivers under HHSC/UMCM guidelines.

Travel within the service area and a valid Texas driver’s license are required. Responsibilities include delivering peer support in individual and group settings, collaborating with Wraparound and FEP teams, and documenting services.

Qualifications

• Must have 18+ years and lived experience as a parent/caregiver of a child with behavioral health challenges.
• Must navigate one or more child-serving systems (mental health, education, CPS, juvenile justice).
• Active CFP certification or plan to obtain within 12 months of hire.

Responsibilities

• Provide Certified Family Partner services to parents and primary caregivers.
• Deliver peer support in individual and group settings per HHSC/UMCM guidelines.
• Utilize lived experience to educate, advocate, mentor families.
• Document services and maintain records per program requirements.
• Collaborate with clinical staff while maintaining non-clinical scope.

Skills

Strong communication skills

Time management

Independent work

Lived experience integration

Education

High school diploma or equivalent

Job description

Job Details:

Job Location: Temple Childrens - Temple, TX 76501, Position Type: Full Time, Education Level: High School or Equivalent, Travel Percentage: Daily, Job Shift: Day, Minimum Starting Hourly Rate: $15.50 Maximum Starting Hourly Rate - Dependent on Qualifications

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off - 7.69 hrs. per pay period
• 10 Observed Company Paid Holidays
• 8 Hours Annual Volunteer Time Off
• Retirement Plan w/ 6% Employer Contribution
• Employee Assistance Program

Resources

• Texas Certification Board - Certified Family Partner (CFP) - Website where you can check requirements and apply for CFP certification
• Centralized Training Infrastructure - Website where you can locate and register for CFP training - if training is not currently open, check back frequently

GENERAL DESCRIPTION

The Certified Family Partner plays a critical role in helping families find hope, navigate complex systems, and become active partners in their child’s recovery and success. The Certified Family Partner (CFP) is an individual with direct lived experience as a parent or primary caregiver of a child or youth with mental, emotional, or behavioral health challenges. This position provides non-clinical peer support services to families involved in the public behavioral health system in accordance with Texas Health and Human Services Commission (HHSC), Uniform Managed Care Manual (UMCM), and Medicaid guidelines. Under supervision, the CFP promotes recovery, resilience, and family driven care by using their lived experience to support, educate, and empower caregivers, including building skills to effectively navigate systems of care. The CFP works collaboratively with multidisciplinary teams, including Wraparound and First Episode Psychosis (FEP) programs, to ensure the family voice is integrated into service planning and delivery. Services are community based and may be provided in homes, schools, clinics, or other community settings. The CFP serves as a liaison between families and providers, assisting families in navigating and accessing multiple child-serving systems. All services provided by the CFP are non-clinical and do not include diagnosis, assessment, or therapy. Certified Family Partners do not provide clinical counseling, clinical treatment planning, crisis assessment, case management, or other services requiring professional licensure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide Certified Family Partner services to parents, legal authorized representatives (LARs), and primary caregivers of youth receiving behavioral health services.
• Deliver peer support services in both individual and group settings in accordance with HHSC, UMCM, and program guidelines.
• Utilize lived experience to provide education, advocacy, mentorship, emotional support, and skill-building to families.
• Demonstrate effective time management and accountability by prioritizing service delivery in community-based settings, consistent with established productivity, quality, and documentation standards.
• Deliver services that are individualized, culturally responsive, and family driven based on the needs and preferences of the family.
• Assist families in navigating and accessing child-serving systems, including mental health, education (ISDs), juvenile justice, child protective services (CPS), Social Security Administration, and community resources.
• Promote family engagement and empowerment, ensuring family voice and choice are central to service planning.
• Participate in regularly scheduled supervision and consultation meetings in accordance with HHSC and agency requirements.
• Utilize the Center’s electronic health record and other approved systems to document services and maintain records.
• Follow Center safety protocols related to home visits, community based services, and field work.
• Participate in Wraparound and treatment team meetings, advocating for family driven care and supporting effective communication between families and providers.
• Coordinate with clinical staff while maintaining the non-clinical peer role and scope of practice.
• Maintain appropriate boundaries consistent with the Certified Family Partner scope of practice and ensure a clear distinction between peer support and clinical services.
• Documentation shall be completed within timelines established by HHSC, Medicaid requirements, and Center policy.
• Maintain regular communication with supervisors and team members regarding service delivery and family needs.
• Participate in outreach and community engagement activities, including assisting in presentations in schools and community organizations.
• Complete all required trainings and maintain certification and continuing education requirements.
• Adhere to all Center policies, procedures, and ethical standards.

GENERAL QUALIFICATIONS

Education

High school diploma or equivalent required.

Experience (Lived Experience Requirement)

• Must be 18 years or older and have a minimum of one year lived experience as a parent, adoptive parent, foster parent, or primary caregiver/Legal Authorized Representative (LAR) of a child or youth (person 17 years or under) with mental, emotional, or behavioral health challenges.
• Must have a minimum of one year experience navigating one or more child-serving systems (e.g., mental health, special education, CPS, juvenile justice).

Certification

• Must maintain active Certified Family Partner (CFP) certification through the Texas Certification Board (TCB) throughout employment. Individuals not currently certified must obtain certification within 12 months of hire and maintain certification thereafter.

Other Requirements

• Valid Texas driver's license and acceptable driving record.
• Ability to travel throughout the service area.

Knowledge/Skills/Abilities

• Knowledge of recovery oriented and family driven systems of care.
• Understanding of peer support principles, including mutuality, respect, and shared lived experience.
• Understanding of trauma-informed care principles and their application in service delivery.
• Basic knowledge of behavioral health conditions and treatment systems.
• Strong communication skills, both verbal and written.
• Ability to effectively engage and build rapport with diverse families and community partners.
• Ability to maintain confidentiality and adhere to HIPAA and Center policies.
• Ability to manage time, prioritize tasks, and work independently with minimal supervision.
• Ability to safely and effectively respond to crisis or escalated situations using approved de-escalation techniques.
• Bilingual (English/Spanish) preferred.

Relationship Skills

• Strong verbal and written communication skills.
• Ability to engage, support, and build rapport with diverse families, community partners, and multidisciplinary teams.
• Ability to establish and maintain professional working relationships using tact, courtesy, sound judgment, and cultural responsiveness.
• Ability to advocate for family voice and choice while maintaining appropriate boundaries consistent with the Certified Family Partner scope of practice.
• Demonstrated professionalism and conduct consistent with Center values, policies, procedures, and customer service expectations.
• Ability to work cooperatively and effectively with supervisors, coworkers, individuals served, and community stakeholders.
• Ability to adapt to changing priorities and maintain a positive, solution focused approach in community-based service settings.

Additional Requirements

• Must have and maintain a valid driver's license with an acceptable driving record.
• Regular attendance and reliability are essential to business operations.

WORK ENVIRONMENT AND FUNCTIONAL REQUIREMENTS

• Sit, stand, and walk for extended periods of time.
• See, hear, and communicate effectively to perform job duties.
• Use a computer, telephone, and standard office equipment for prolonged periods.
• Perform repetitive tasks such as typing, filing, and data entry.
• Lift and/or move up to 15 pounds.
• Interact frequently with consumers, staff, and the public in a professional and customer focused manner.
• Respond appropriately to challenging or unpredictable situations, including safely de-escalating and managing interactions with individuals who may exhibit verbally or physically escalated behavior, in accordance with training and Center policies.
• Ability to perform the essential functions of the position safely and effectively, including maintaining professionalism, sound judgment, appropriate interpersonal interactions, concentration, and the ability to respond appropriately in stressful or crisis situations, with or without reasonable accommodation.
• Work in an environment with frequent interruptions and changing priorities.
• Perform the essential functions of the position, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA)

COMPLIANCE AND STANDARDS

• Services must be delivered in accordance with HHSC requirements, Uniform Managed Care Manual (UMCM), and applicable Medicaid standards.
• Adherence to Certified Family Partner scope of practice and Texas Certification Board Code of Ethics is required.
• Maintain all required training, certifications, supervision, and documentation standards.

AT-WILL EMPLOYMENT STATEMENT

Employment with Central Counties Services is at-will. This means that either the employee or the Center may terminate the employment relationship at any time, with or without notice, and with or without cause, subject to applicable law. Nothing in this job description or any other policy, procedure, or communication should be construed as creating a contract of employment or altering the at-will nature of employment.

EQUAL OPPORTUNITY EMPLOYER

Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.