Certified Enrollment Coach REQ 14090

Alamo Colleges District; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

The Alamo Colleges District is seeking a Certified Enrollment Coach to join our on-site team in the San Antonio, TX area. This full-time role guides students through enrollment—from applications to registration—providing advising referrals and financial aid guidance.

You will collaborate with advising and student services, maintain records, and use SIS/CRM systems to improve onboarding and ensure smooth enrollment for a diverse student body.

Qualifications

• Demonstrated ability to advise students through enrollment steps.
• Strong communication and listening across diverse populations.
• Organizational skills for handling multiple cases and deadlines.

Responsibilities

• Assist with applications, placement, advising referrals, and registration support.
• Provide financial aid and scholarship guidance.
• Coordinate onboarding with academic advising and student services; maintain records.

Skills

Student advising

Enrollment coaching

Communication

Organization

CRM proficiency

Equity inclusion

Education

High school diploma or equivalent

Associate degree

Bachelor’s degree (preferred)

Tools

CRM software

Office software

Job description

Company Description The Alamo Colleges District is a long-standing higher education institution that has been expanding access to college and transforming lives across Bexar County and surrounding areas for over 80 years. Serving an eight-county region in Central and South Texas, the district encompasses five colleges: St. Philip’s College, San Antonio College, Palo Alto College, Northwest Vista College, and Northeast Lakeview College. These colleges offer nationally recognized academic and leadership programs focused on student success and economic mobility. The district values community engagement, inclusive learning environments, and clear communication, supported by policies and resources available at alamo.edu.

Role Description The Certified Enrollment Coach is a full-time, on-site role based in the San Antonio, Texas Metropolitan Area. This role supports prospective and current students through the entire enrollment process, including application assistance, placement and advising referrals, financial aid and scholarship guidance, and registration support. The Certified Enrollment Coach communicates regularly with students via in-person meetings, phone, email, and digital platforms to help them understand programs, admission requirements, and key deadlines. The role collaborates with academic advising, financial aid, and student services teams to coordinate a smooth onboarding experience and resolve enrollment issues. The coach also maintains accurate records, uses student information systems and CRM tools, participates in outreach events, and contributes to continuous improvement of enrollment processes.

Qualifications

• Demonstrated skills in student advising, enrollment coaching, or customer service, with the ability to guide individuals through complex processes.
• Strong communication, interpersonal, and active listening skills to engage diverse student populations and explain information clearly.
• Organizational and time management skills for handling multiple student cases, tracking deadlines, and maintaining detailed records.
• Proficiency with computers, student information systems, CRM tools, and common office software (e.g., email, spreadsheets, databases).
• Ability to collaborate effectively with cross-functional campus teams and work in a fast-paced, student-centered environment.
• Commitment to equity, inclusion, and supporting students from varied backgrounds, including first-generation and nontraditional learners.
• High school diploma or equivalent required; an associate or bachelor’s degree in education, counseling, social sciences, or a related field is preferred.
• Prior experience in higher education, admissions, financial aid, or academic advising is beneficial, as is familiarity with Alamo Colleges District programs and services.