Centralized Servicing Specialist - San Antonio, TX

Franklin County Chamber; San Antonio, Northern (TX, KY); Hybrid; USD 22,000 - 25,000; Full time

Job summary

RadNet, Inc. is seeking a Centralized Collections Specialist to manage past-due accounts in a call center environment. The role emphasizes outbound and inbound calls, negotiating payment arrangements, and resolving delinquent accounts while maintaining professional, customer-focused service.

Salary ranges from $16.00 to $18.00 per hour. This on-site position requires a high school diploma and 1+ year of collections or call center experience, with on-site work at the Branch Office Support Center

Qualifications

• High school diploma or equivalent.
• 1+ year of collections or call center experience.
• Familiarity with collections software or CRM systems.
• Strong verbal communication and active listening.
• Ability to negotiate effectively while remaining empathetic and professional.
• Proficiency with standard office and call center software.

Responsibilities

• Make outbound calls to customers with delinquent accounts to secure payment arrangements.
• Receive inbound calls and assist customers with resolving account issues related to overdue payments.
• Use company systems to locate account information, payment history, and contact details.
• Update customer account information to ensure accurate status.
• Document all customer interactions, agreements, and account resolution.
• Provide clear explanations of balances, due dates, and resolution options.
• Assess customer financial situations and offer suitable payment options or arrangements.
• Negotiate settlements within company policies and guidelines.
• Process payments and provide confirmations; maintain confidentiality and secure data.
• Collaborate with team members to meet department goals and share feedback.

Skills

Verbal communication

Active listening

Empathetic negotiation

Time management

Goal-oriented

Education

High school diploma or equivalent

Some college or relevant training

Advanced educational degree or training

Tools

CRM systems

Microsoft Office

Phone systems

Job description

#26-494

Job Description

The Centralized Collections Specialist is responsible for managing past-due accounts in a call center environment, primarily through outbound and inbound calls. This role focuses on collecting payments, negotiating payment arrangements, and assisting customers in resolving delinquent accounts while maintaining a professional and customer-focused approach.

Salary: $16.00 to $18.00 per hour

Perform Collections and Account Management Responsibilities

• Make outbound calls to customers with delinquent accounts to secure payment arrangements
• Receive inbound calls and assist customers with resolving account issues related to overdue payments
• Use company systems to locate account information, payment history, and contact details
• Update customer account information to ensure accurate and status
• Document all customers interactions, agreements, and account resolution
• Provide clear explanations of account balances, due dates, and options resolving delinquencies

Payment Negotiations and Customer Interaction

• Assess customer financial situations and offer suitable payment options or arrangements
• Work within company policies and guidelines to negotiate settlements or resolve accounts
• Accurately process payments and provide customers with payment confirmations
• Maintain a professional and empathetic approach with customer interactions
• Manage sensitive customer data securely and maintain confidentiality
• Collaborate closely with team members and supervisors to meet department goals
• Share feedback and/or observations with management to enhance collections strategies

Education, Qualifications and Experience

• High school diploma or equivalent
• Serving our customers by working onsite at the Branch Office Support Center (BOSC) is an essential function of this job (working from home is not permitted under any circumstances)
• 1+ year of collections or call center experience, preferably in the financial services industry
• Familiarity with collections software or CRM systems is a plus
• Strong verbal communication and active listening skills
• Ability to negotiate effectively while remaining empathetic and professional
• Proficiency in using standard office and call center software (Microsoft Office, phone systems, etc.)
• High attention to detail and ability to multitask in a fast-paced environment
• Goal-oriented with a strong work ethic
• Resilient and able to manage rejection professionally
• Dependable and punctual with excellent time management skills
• Ability to maintain confidential and personal information
• Demonstrate the ability to analyze relevant information and apply individual judgement
• Must possess a valid drivers' license and the ability to operate an automobile
• Advanced educational degree or training
• Some college or relevant training
• Experience with centralized or multi-branch operational support

In compliance with Transparency in Coverage (TIC) regulations, please see the machine-readable files (MRF's) that contain negotiated rates of the providers.

https://www.anthem.com/machine-readable-file/search These files are updated monthly by Anthem.

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