Centralized Scheduling Specialist - full time/40 hours per week

Bristol Hospital Group; Bristol (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Bristol Health is seeking a dedicated Scheduling Clerk to manage procedure scheduling for hospital affiliated services and maintain accurate patient records. The role requires strong telephone and customer service skills, meticulous data entry, and knowledge of medical terminology.

As a hospital-based position, it involves handling pre-registration information, responding to inquiries, and ensuring timely communication between departments.

Qualifications

• Superior telephone and customer service skills.
• Excellent organizational skills.
• Typing speed at least 30 wpm.
• Solid working knowledge of medical terminology.

Responsibilities

• Schedules procedures for hospital affiliated services.
• Maintains accurate patient records and documents.
• Handles pre-registration and admission information.
• Responds to customer questions and resolves issues.

Skills

Customer service

Telephone skills

Organizational skills

Problem solving

Typing 30 wpm

Medical terminology

Education

High School Diploma

Associate’s Degree preferred

Job description

Job DetailsJob Location: BHH Valley Street - Bristol, CT 06010Position Type: Full TimeEducation Level: High SchoolJob Shift: 1st Shift (Days)Job Category: Health Care

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

Essential Job Functions and Responsibilities:

Schedules Procedures.

• Processes calls in a timely fashion. Maintains a pleasant tone of voice and professional and courteous demeanor.
• Accurately and efficiently schedules procedures for all designated hospital affiliated services.
• Accurately evaluates the given diagnosis/clinical history for appropriateness as it relates to the procedure being booked.
• Effectively utilizes the current computer scheduling software to the full extend of its capabilities within the confines of specified security clearance.
• Follows all established regulations and practices concerning the scheduling of procedures within each designated service area.
• Independently resolves patient or scheduling issues by conferring with department heads or staff from all designated hospital affiliated service areas. Refers the more complicated issues to immediate supervisor.
• Must be willing to float to other departments as needed.

Maintains required documentation.

• Regularly reviews patient records and corrects as necessary to ensure current, accurate and complete information.
• Appropriately documents scheduled procedures, cancellations and “no show” appointments.
• Processes and communicates a variety of pre-registration and admission information to the designated hospital affiliated service areas.
• Updates and maintains all required records, reports, statistics, paperwork and related materials.
• Assists with data collection, statistical summaries or special studies upon request using information from computers or other sources.

Performs related duties.

• Responds to customer’s questions or concerns, referring to appropriate resources as necessary.
• Maintains a clean and orderly work area, including office equipment.
• Reports defective equipment promptly to supervisor.
• Serves as preceptor for new employees and assists Education Department with orientation as directed.

Maintains responsibility for professional growth and development.

• Regularly evaluates areas of strength and weakness.
• Seeks opportunities for own professional growth and development.
• Shows progress towards achievement of professional/educational growth.
• Attends mandatory and non-mandatory inservice education.
• Keeps abreast of changes in areas of expertise (i.e. insurance updates).

Qualifications

Educational / Minimum Requirements:

• High School Diploma; Associate’s Degree preferred.

State/Federal Mandated Licensure or Certification Requirements:

• None.

Bristol Hospital Mandated Educational Requirements:

• General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.

Special Requirements:

• Superior telephone and customer service skills. Excellent organizational skills. Problem solving abilities. Typing skills at a minimum of 30 wpm. Solid working knowledge of medical terminology.

Physical Requirements:

• Prolonged sitting. Prolonged hand/eye use while performing data entry.

Work Environment:

• Typical office conditions with high volumes of telephone contact and extensive computer terminal usage.

Cognitive Requirements:

• Excellent written and oral communication skills. Literate in English. Good clerical skills. Excellent organizational skills with ability to follow written and verbal directions with multiple steps. Ability to effectively handle multiple phone lines simultaneously.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.