Admin Support Associate/FT/40 hours/eow

Bristol Hospital Group; Bristol (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Bristol Hospital Group is looking for a full-time role that demands effective operation and clerical support skills within the healthcare environment. This position involves various responsibilities from receptionist tasks to assisting in patient care coordination.

Ideal candidates must have a high school diploma and clerical experience in healthcare settings. Strong working knowledge of Excel and excellent customer service skills are preferred. If you're looking to support a caring environment, apply now!

Qualifications

• Must be a high school graduate.
• Clerical experience in a healthcare environment preferred.
• Strong working knowledge of Excel required.

Responsibilities

• Assist in the effective operation of the unit.
• Perform various receptionist and clerical support duties.
• Communicate with appropriate departments regarding patient needs.

Skills

Clerical experience in a healthcare environment

Strong working knowledge of Excel

Strong knowledge of scheduling

Medical terminology

Customer service skills

Education

High School diploma

Job description

Job Details

Job Location: BHI Bristol Hospital Main Campus - Bristol, CT 06010

Position Type: Full Time

Education Level: High School

Job Shift: 1st Shift (Days)

Responsibilities

Essential job functions and responsibilities:

• Assists in the effective operation of the unit
• Performs various receptionist, recording, filing and other related clerical support duties requiring the use of medical terminology at an assigned patient care area, or as a floater.
• Assists in coordinating paperwork, traffic flow and unit activity.
• Picks up and delivers materials and equipment to other units and departments.
• Maintains adequate levels of unit supplies for assigned areas.
• Answers telephone and responder system; takes and relays messages.
• Ensures flow of communications (i.e. locates individuals).
• Maintains accurate collection of data.
• Checks new admissions to ensure all identification and medical record materials are complete and in order.
• Prepares patient medical record for transfer. Follows established procedures at discharge and obtains appropriate signatures as required.
• Enters admission, transfer and discharge data into Patient Information System; checks to insure that all required information has been entered, and that all forms have been properly completed in a timely manner.
• Accurately updates daily charges.
• Processes and routes a variety of patient record materials to insure all hospital and mandated requirements are met.
• Scans relevant patient documents in real time.
• Regularly reviews patient record to insure current information.
• Gathers and organizes necessary paperwork for transfers to a higher level of care.
• Maintains chart order.
• Performs any clerical/administrative tasks delegated by the Operations Manager/Supervisor.
• Assists with data collection related to Quality Assurance and other unit statistics.
• Assists Education and Human Resource Development Department with orientation of new employees as directed.
• Supports medical staff in obtaining patient and system information.
• Greets and gives routine assistance to visitors, family members, physicians and the public as needed.
• Procures equipment requested by professional personnel.
• Checks and requisitions items to insure adequate supply, based on patient needs and established Materials Management guidelines.
• Communicates with appropriate departments regarding patient needs.
• Transports patients and/or patient care material.
• Responds to customer questions, concerns, etc. or refers to appropriate resource for resolution.
• Assists patient/family requests for items.
• Assists in lifting and moving patients on and off stretches, out of chairs, onto commodes, etc.
• Answers patient call lights.
• Supports unit communication by assigning portable phones to staff.
• Assists in the completion of patient property records.
• Sets up follow-up appointments with patient/family input.

Qualifications

• High school graduate.
• Clerical experience in a healthcare environment preferred.
• Strong working knowledge of Excel.
• Strong knowledge of scheduling.
• Ideal candidate has a PCA, MA, EMT, or CNA background with Medical Secretarial experience.
• Must be willing to be floated or reassigned to another department, unit, office, or location as needed.

State/Federal Mandated Licensure or Certification Requirements

None.

Bristol Hospital Mandated Educational Requirements

• General orientation at time of hire.
• Fire/Safety/Infection Control annually.
• Other programs as mandated by Hospital.

Special Requirements

• Superior customer service, telephone, and interpersonal skills.
• Working knowledge of medical terminology, as well as typing and data entry skills.
• PC literacy preferred.

Physical Requirements

Occasional sitting with occasional extended bending, reaching, stooping, and walking/standing. Prolonged eye and hand use while operating computers. Occasional lifting, up to and in excess of fifty pounds. Ability to occasionally operate wheelchair and stretcher with patients. Occasionally assist in lifting/moving patients on and off stretchers, chairs, etc. Occasionally may have to assist in discharge of patients.

Cognitive Requirements

Excellent clerical skills, good written and oral communication skills, literate in English. Good organizational skills with the ability to follow written and verbal directions with multiple steps.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.