Patient Access Representative - Part time/24 hours

Bristol Hospital Group; Bristol (CT); On-site; USD 21,000 - 28,000; Part time

Job summary

The Patient Access Representative at Bristol Health bridges patients with services, registering admissions, verifying demographics, and collecting copays at the point of service. You will verify insurance, assist clinical staff, and help maintain smooth patient flow in a fast-paced environment while delivering courteous, accurate service.

This role requires excellent communication, attention to detail, and the ability to multitask during busy times, with a focus on patient experience and revenue

Qualifications

• High school graduate required.
• Some knowledge of medical terminology, pre-admission, and insurance preferred.
• Good written and verbal communication skills essential.
• Familiarity with online computer systems and applications preferred.

Responsibilities

• Register patients for hospital services and collect copays/deductibles at time of service.
• Obtain necessary signatures at registration or arrival.
• Courteously answer the telephone and respond to questions promptly.
• Identify uninsured/under-insured patients and refer to Financial Counselor or relevant representative.
• Maintain a positive relationship with patients, families, clinical staff and colleagues.
• Perform miscellaneous job-related duties as requested.
• Handle stressful situations with professionalism and keep orderly patient flow.

Skills

Customer service

Telephone skills

Interpersonal skills

Written & verbal communication

Typing & data entry

PC literacy

Education

High school diploma

Medical terminology knowledge

Insurance pre-admission knowledge

Job description

Job DetailsJob Location: BHI Bristol Hospital Main Campus - Bristol, CT 06010Position Type: Part TimeEducation Level: High SchoolAt Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving services at Bristol Hospital. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information. Collects copay and deductible amounts at time of service. Verifies insurance and provider information. Assists medical and nursing staff in appropriate patient placement. This role may be required to rotate to other departments as needed by the business.

Essential job functions and responsibilities:

• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
• Registers patients who present for hospital services and collect copay and deductible amounts. Obtains all necessary signatures at the time of registration or arrival.
• Courteously answers the telephone and answers all questions in a timely manner.
• Identifies and refers uninsured and under-insured patients to the Financial Counselor or similar appropriate representative as necessary.
• Maintains a positive working relationship with patients/families, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image.
• Performs miscellaneous job related duties as requested.
• Ability to work in a stressful environment and tactfully handle sensitive issues; ability to present a calm, professional manner and to manage a wide range of patient conditions; ability to multitask; ability to maintain a sense of order in a busy and noisy environment; ability to provide good internal and external customer relations.

QualificationsEducation / minimum requirements:

• High school graduate. Some knowledge of medical terminology, pre-admission, and insurance preferred. Requires good communication skills, both written and verbal. Understands the impact of patient registration on the financial revenue cycle. Requires knowledge of on-line computer systems and applications.

State/Federal Mandated Licensure or Certification Requirements:

None.

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.

Special Requirements:

Superior customer service, telephone and interpersonal skills. Working knowledge of medical terminology, as well as typing and data entry skills. PC literacy preferred.

Physical Requirements:

• Occasional sitting with extended bending, reaching, stooping, and walking/standing.
• Prolonged eye and hand use while operating computers.
• Occasional lifting, up to and in excess of fifty pounds.
• Ability to occasionally operate wheelchair and stretcher with patients.
• Occasionally assist in lifting/moving patients on and off stretchers, chairs, etc.
• Occasionally may have to assist in discharge of patients.

Cognitive Requirements:

Excellent clerical skills, good written and oral communication skills, literate in English. Good organizational skills with the ability to follow written and verbal directions with multiple steps.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.