Client Access Representative

Preferred-Family-Healthcare,-Inc.; Pittsfield (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Loan Repayment

Tuition Reimbursement

29 Days PTO

HRSA Loan Repayment eligibility

Health, dental, vision, retirement

Job summary

Centerstone of Illinois is seeking a Client Access Representative in Pittsfield, IL. You will welcome clients, verify insurance, schedule appointments, collect payments, and maintain records with accuracy and empathy.

The role emphasizes professionalism, clear communication, and efficient front-office support in a behavioral health setting. Excellent customer service and organizational skills are essential.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to manage stressful situations with professionalism.
• Basic computer and typing proficiency.

Responsibilities

• Greet and check-in clients, verify and update personal and insurance information.
• Schedule clinician appointments and verify client benefits and eligibility.
• Collect payments, issue receipts, and maintain financial documentation.
• Handle appointment changes, no-shows, and cancellations in accordance with policy.
• Answer phone calls, direct inquiries appropriately, and return messages as needed.
• Prepare and manage client health records to ensure accuracy and completeness.
• Maintain appearance and organization of the waiting area.
• Utilize EMR system effectively and accurately.
• Support service monitoring and quality improvement efforts.
• Assist clients and staff in resolving issues during visits with professionalism and empathy.

Skills

Customer service

Attention to detail

Communication

Multitasking

Professionalism

Education

High school diploma or GED

Tools

EMR system

Job description

Job Description:Job Title: Client Access RepresentativeLocation: Pittsfield, ILDepartment: Clarity Healthcare - Administrative ServicesEmployment Type: Full-timeShift: Monday – Friday, 8:00 A.M. – 5:00 P.M.Job Summary:Are you a detail-oriented and customer-focused professional looking to make a positive impact in the lives of individuals seeking behavioral health services? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Centerstone of Illinois as a Client Access Representative!As a Client Access Representative, you'll play a critical role in welcoming clients, maintaining accurate records, scheduling appointments, verifying insurance, and supporting a smooth and efficient front office experience. Our ideal candidate has strong customer service skills, attention to detail, and a passion for helping others navigate their care with compassion and efficiency.Position Perks & Benefits:Loan Repayment and Tuition ReimbursementPay $15.00 - $18.0029 Days of PTOEligibility for HRSA Loan Repayment (eligibility requirements apply)Employee benefits package – health, dental, vision, retirement, life, & moreCompetitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employeesCompany-paid basic life insuranceEmergency Medical Leave ProgramFlexible Spending Accounts – healthcare and dependent child-careHealth & Wellness ProgramEmployee Assistance Program (EAP)Employee Discount ProgramKey Responsibilities:Greet and check-in clients, verify and update personal and insurance informationSchedule clinician appointments and verify client benefits and eligibilityCollect payments, issue receipts, and maintain financial documentationHandle appointment changes, no-shows, and cancellations in accordance with policyAnswer phone calls, direct inquiries appropriately, and return messages as neededPrepare and manage client health records to ensure accuracy and completenessMaintain appearance and organization of the waiting areaUtilize electronic medical record (EMR) system effectively and accuratelySupport service monitoring and quality improvement effortsAssist clients and staff in resolving issues during visits with professionalism and empathyEducation and/or Experience Qualifications:High school diploma or GED requiredPrevious customer service experience preferredAdditional Qualifications:Excellent communication and interpersonal skillsStrong organizational and multitasking abilitiesAbility to manage stressful situations with professionalismBasic computer and typing proficiencyReliable transportation to assigned locationIllinois NoticeAs part of our talent review process, we may utilize technology that helps organize applicant information. This includes AI‑assisted tools that support our team by reviewing and sorting resumes in relation to the experience and qualifications connected to each role. These tools assist our recruiters, but all hiring decisions continue to involve human review and judgment.We are an Equal Opportunity Employer and we welcome applicants from all backgrounds and do not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic.Position Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happinessBrightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Preferred Family Health Care is a Smoke and Tobacco Free Workplace.