Centralized Scheduling RCM

BJC HealthCare; Ballwin (MO); Remote; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a full-time Scheduler to join their Revenue Cycle team. This role is pivotal as the first point of contact for patients, requiring a blend of customer service and administrative skills. The ideal candidate will possess strong emotional intelligence and attention to detail, ensuring accurate patient information and scheduling. With comprehensive benefits starting from day one, this position offers a unique opportunity to contribute to a leading healthcare organization while enjoying a supportive work environment. If you are passionate about patient care and looking for a rewarding career, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Tuition Assistance

Paid Time Off

Pension Plan

403(b) Plan

Qualifications

• Must have emotional intelligence and professionalism.
• Detail-oriented with knowledge of insurance carriers.

Responsibilities

• Assess and respond to patient needs using critical thinking.
• Handle hospital pre-registration and scheduling across multiple systems.
• Ensure compliance with Medicare and HIPAA standards.

Skills

EPIC

Patient Registration

Call Center experience

Patient Scheduling

Insurance Verification

Education

High School Diploma or GED

Associate's Degree

Job description

Additional Information About the Role

Looking to hire a full-time Scheduler for our Revenue Cycle team!

Additional Preferred Requirements

• Remote Monday - Friday 9-5:30
• Saturday Rotation every 16 weeks from 8-12 PM
• Training will be on-site at BJC at the Commons up to 20 weeks 8-4:30
• Daily Pay!
• Preferred experience: EPIC, Patient Registration, Call Center experience, Patient Scheduling, Insurance Verification

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban, and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in Missouri. It provides $785.9 million annually in community benefits, including $410.6 million in charity care and financial assistance to ensure care regardless of ability to pay. BJC also contributes through research, emergency preparedness, regional health care safety net services, health literacy, community outreach, and economic development.

Patients have access to advanced medical science through a partnership with Washington University School of Medicine, ranked among the top medical schools nationally.

Preferred Qualifications

Role Purpose

The Centralized Scheduling Representative is often the first point of contact for patients and must exemplify BJC's standards of customer service, compassion, and professionalism. The role involves facilitating all aspects of patient entry into BJC facilities, requiring emotional intelligence, professionalism, and personal connection. Accuracy in collecting demographics, insurance verification, benefit verification, and scheduling is critical to reimbursement and patient safety. The team member must be friendly, detail-oriented, and knowledgeable about insurance carriers, Medicare, and regulatory standards.

Responsibilities

1. Assess and respond to patient needs using critical thinking, ensuring accurate records and scheduled services. Communicate professionally with patients, families, and providers to ensure a positive experience, maximize reimbursements, and reduce denials.
2. Handle hospital pre-registration and scheduling across multiple BJC systems and locations, ensuring proper patient identification, demographic validation, insurance verification, and appointment coordination.
3. Understand and enforce hospital compliance with Medicare Secondary Payer (MSP) and HIPAA standards, exercising independent judgment to resolve complex issues.
4. This is a safety-sensitive position requiring constant alertness and safe work practices.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• <2 years

Preferred Requirements

• Associate's Degree

Licenses & Certifications

• CHAA

Benefits and Legal Statement

BJC Total Rewards

We offer comprehensive benefits to support your well-being, including medical, dental, vision, and more, starting the first day after hire. Additional benefits include disability insurance, pension and 403(b) plans, tuition assistance, and paid time off.

Learn more at www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs.

This description provides a general overview of the role and is not exhaustive. BJC is an Equal Opportunity Employer.