Centralized Scheduling Rep RCM

Industrial Asset Management Council, Inc; Ballwin (MO); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization as a Scheduler for the Revenue Cycle team, where you'll be the first point of contact for patients. This role emphasizes high standards of customer service, critical thinking, and attention to detail. You'll facilitate patient entry into healthcare facilities while ensuring compliance with insurance and regulatory standards. Enjoy the flexibility of remote work with a supportive team, and take advantage of comprehensive benefits to enhance your well-being. If you're passionate about making a difference in healthcare, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Tuition Assistance

Pension Plan

403(b) Plan

Qualifications

• High standards of customer service and professionalism required.
• Knowledge of insurance and compliance standards is essential.

Responsibilities

• Assess and respond to patient needs, ensuring accurate records.
• Handle hospital pre-registration and scheduling across multiple systems.
• Understand and enforce compliance with Medicare and HIPAA standards.

Skills

Customer Service

Critical Thinking

Attention to Detail

Insurance Verification

Patient Scheduling

Education

High School Diploma or GED

Associate's Degree

Job description

Additional Information About the Role

Looking to hire a full-time Scheduler for our Revenue Cycle team!

Additional Preferred Requirements

• Remote Monday - Friday, 9-5:30
• Saturday Rotation every 16 weeks, 8-12 PM
• Training will be on-site at BJC at the Commons, up to 20 weeks, 8-4:30
• Daily Pay!
• Preferred experience: EPIC, Patient Registration, Call Center experience, Patient Scheduling, Insurance Verification

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in Missouri. It provides $785.9 million annually in community benefits, including $410.6 million in charity care and financial assistance to ensure access to medical care regardless of ability to pay. BJC also contributes through research, emergency preparedness, health literacy, community outreach, and economic development.

Patients benefit from the latest medical advances through a partnership between Barnes-Jewish Hospital and St. Louis Children’s Hospital with Washington University School of Medicine, ranked among the top medical schools nationally.

Preferred Qualifications

Role Purpose

The Centralized Scheduling Representative is often the first point of contact for patients and must represent BJC with high standards of customer service, compassion, and professionalism. This role involves facilitating patient entry into BJC facilities, requiring emotional intelligence, attention to detail, and knowledge of insurance and compliance standards. Accuracy in selecting patient information from the master person index (MPI) is critical for patient safety and billing accuracy.

Responsibilities

1. Assess and respond to patient needs with critical thinking, ensuring accurate records and scheduled services. Communicate professionally to ensure a positive patient experience, maximize reimbursements, and minimize denials.
2. Handle hospital pre-registration and scheduling across multiple BJC systems, ensuring proper patient identification, demographic validation, insurance verification, and appointment scheduling according to orders.
3. Understand and enforce hospital compliance with Medicare Secondary Payer (MSP) and HIPAA Privacy Standards, exercising independent judgment to solve complex issues.
4. Maintain safety awareness as this is a safety-sensitive position, requiring alertness and safe work practices.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• <2 years

Preferred Requirements

• Associate's Degree

Licenses & Certifications

• CHAA

Benefits and Legal Statement

BJC Total Rewards

We offer comprehensive benefits to support your well-being, including medical, dental, vision, life insurance, legal services, disability insurance, pension and 403(b) plans, tuition assistance, and more. Visit www.bjctotalrewards.com/Benefits for details.

*Not all benefits apply to all jobs.

This description provides a general overview of the role and is not exhaustive. BJC is an Equal Opportunity Employer.