Centralized Scheduler - Pulmonology

WVU Medicine Thomas Hospitals; South Charleston (WV); On-site; USD 19,000 - 30,000; Full time

Job summary

THOM Thomas Hospitals in South Charleston, WV, is seeking an experienced outpatient scheduling/registration specialist. You will check patients in and out, verify guarantor information, and ensure accurate clinic scheduling within guidelines.

You will coordinate follow-up appointments, handle patient inquiries, collect copays, and reconcile daily cash while maintaining a courteous, patient-centered environment.

Qualifications

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Responsibilities

• Check in and check out patients according to Scheduling/Registration guidelines.
• Obtain and verify patient guarantor information annually; generate referrals if needed.
• Schedules and registers patients within clinic guidelines.
• Coordinate follow-up appointments and testing at check-out.
• Collect all necessary information to schedule and register the patient for an appointment.
• Identify and communicate scheduling modifications due to changes or cancellations.
• Notify appropriate personnel of scheduling changes in a timely fashion.
• Respond to patient and staff needs and complaints within the patient care environment.
• Consult with referring physician’s office to ensure orders exist and obtain them as needed; verify completeness.
• Collect time of service payments and copayments; reconcile cash drawer at end of day.

Skills

Strong written and verbal

Education

High School diploma or equivalent

Job description

CompanyTHOM Thomas Hospitals

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.
Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

CORE JOB DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Checks in and Checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient’s needs.
• Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Assures upon check out all follow up appointments & testing are coordinated with the patient.
• Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
• Identifies and communicates need for scheduling modifications and development.
• Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.
• Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.
• Responsible for collecting all time of service payments and copayments for patients in the check-in or check-out process.
• Upon end of day, responsible for reconciling cash drawer and all contents. Responsible for reporting any discrepancies within the cash drawer to the Supervisor or Manager.
• Responsible for collecting all signatures on waivers for managed care at the point of check in.
• Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• Responds to all patient communication in a timely manner.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods of time.

WORKING ENVIRONMENT

• Standard office environment.

Skills And Abilities

• Strong written and verbal communication skills.

Additional Job Description

Scheduled Weekly Hours

40

Exempt/Non-Exempt

Shift

United States of America (Non-Exempt)

Company

THOM Thomas Hospitals

Cost Center

8628 THOM Pulmonary Associates of Charleston

Address

4619 Kanawah Avenue SW
South Charleston
West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.