Centralized Scheduler - Central Scheduling - Full Time

Guthrie; Town of Vestal (NY); Hybrid; USD 23,000 - 37,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Employee Assistance Program

Shift Differentials & Premiums

Hybrid Workplace

Job summary

Guthrie Clinic in Vestal, NY is seeking a Centralized Scheduler to be the welcoming voice for patients, handling scheduling, pre-registration, cancellations, and benefits verification. You will support daily operations with a commitment to service excellence, accuracy, and empathy as part of Guthrie’s patient-centered team.

The role requires high school diploma, at least two years of healthcare scheduling experience, and familiarity with Epic.

Qualifications

• Two years healthcare experience.
• Experience using Epic or similar scheduling systems.
• Strong written and verbal communication; good typing and phone etiquette.

Responsibilities

• Perform scheduling, pre-registration, cancellation, and insurance verification.
• Coordinate with physicians’ offices and other departments for seamless patient care.
• Explain patient balances and coordinate with financial counselors when needed.
• Maintain up-to-date knowledge of patient access workflows and scheduling systems.
• Assist patients with MyChart enrollment and related issues.

Skills

Healthcare customer service

Scheduling

Phone etiquette

Communication

Education

High school diploma or GED

Tools

Epic

Job description

Make a difference with every call. As a Guthrie Centralized Scheduler, you'll be the welcoming voice that helps patients navigate their healthcare needs while ensuring efficient scheduling and exceptional customer service.

Why Choose Guthrie:

• Voluntary 403(b) Retirement Plan - Plan for your future with Fidelity investment options


• Employee Assistance Program - Confidential support for personal and professional well-being


• Shift Differentials & Premiums - Earn more for evenings, nights, weekends, and float coverage


• Friendly, Inclusive Work Family - Be part of a team that feels like home

Recognized as a Top Healthcare Employer:

Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well‑being, including:

• Best Places to Work 2025 - Modern Healthcare


• America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek


• America's Best-In-State Employers (PA) 2025 - Forbes


• America's Best Employers for Healthcare Professionals 2025 - Forbes


• America's Best Employers for Women 2025 - Forbes

Schedule & Coverage:

• Full-Time, Day Shift, Hybrid Workplace

Position Summary:

The Guthrie Clinic works with the communities we serve to help each person attain optimal, life-long health and well-being. The Centralized Scheduler will provide the highest quality patient care consistent with Guthrie’s Vision of Improving Health through Clinical Excellence and Compassion; Every Patient. Every time. As a first point of contact for most patients, the Centralized Scheduler provides direct, daily operational support in a manner consistent with The Guthrie Clinic’s Service Excellence Standards. The Centralized Scheduler will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‑motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Performing all centralized scheduling services and procedures (as assigned), including scheduling, pre-registration, cancellation and insurance and benefits verification. Maintaining and applying detailed knowledge of Patient Access workflows and the centralized scheduling and registration system in order to address patient inquiries about scheduling, pre-registration, cancellation, insurance and benefits verification/billing/payments, and any self-pay/personal financial liabilities.

Education, License & Cert:

High school graduate or GED required.

Experience:

Prior healthcare customer service, scheduling, insurance billing and payment knowledge. Two years previous healthcare experience. Previous experience using or implementing Epic. Ability to use Windows programs such as MS Word and other software packages with knowledge of medical terminology. Excellent written, verbal communication and interpersonal skills. Strong typing skills and proper phone etiquette. Ability to make independent judgment decisions about the data being gathered

Essential Functions:

1. Perform scheduling, pre-registration, cancellation, and insurance and benefits verification and patient payment collection and all other centralized scheduling duties in compliance with customer service standards.


2. Strong customer service skills to ensure quality phone calls with the patients.


3. Execute front-end centralized collection of all patient insurance benefits information to ensure accurate payment of services as well as educate patients on copays and previous balances. Schedule patients with financial counselors for assistance when appropriate or get patient to a customer representative to learn more about their balance.


4. Develop strong working relationships with physician offices, non-centralized scheduling and registration areas, ancillary coding, and other areas as needed to ensure appropriate and effective communication and coordination of service delivery.


5. Assist patients with enrollment of my chart or any issues related to my chart and educate on the capabilities.


6. Adhere to all relevant policies and procedure as outlined by direct report.


7. Meet productivity, quality requirements and service goals as outlined in the performance expectations.


8. Function as a team member to assist other centralized schedulers with tasks as needed including assisting in training of all employees as assigned.


9. Communicate to direct report all centralized scheduling obstacles, concerns and system deficiencies impacting the team and provide support in dealing with complex issues.


10. Complete special projects, make outbound calls to schedule from referrals/orders, enter in orders and referrals, assist with conversational messaging with patient or work queues as assigned.


11. Operate and utilize the Epic System while staying current and learning new skills as needed to perform all aspects of the position.

Other Duties:

1. Assist and participate in departmental meetings when needed.


2. Support the Guthrie Clinic’s system-wide vision and goals of central scheduling.


3. It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.

Pay Range $17.50 - $27.15/hr. based on experience.