Centralized Scheduler

WVU Medicine; Core (WV); On-site; USD 28,000 - 42,000; Full time

Job summary

WVUH West Virginia University Hospitals is seeking a scheduling and registration professional to manage outpatient visit and procedure appointments across ambulatory clinics. You will collect prerequisite information, verify guarantor data, and coordinate with physicians’ offices to ensure accurate orders and scheduling.

The role emphasizes timely patient communication, adherence to guidelines, and daily task execution in a standard office environment.

Qualifications

• High School diploma or equivalent required.
• State criminal background check and Federal (if applicable) as required for regulated areas.
• Experience with scheduling and registration processes is a plus.

Responsibilities

• Obtain and verify patient guarantor information to keep records up-to-date.
• Schedule and register patients/customers according to guidelines and clinic requirements.
• Collect all information needed to schedule and register an appointment.
• Identify and communicate needs for scheduling modifications and development.
• Notify personnel of scheduling changes due to cancellations promptly.
• Respond to patient and staff needs and complaints within the patient-care environment.
• Consult with referring physician’s office to verify orders exist and obtain them as needed.
• Complete daily Workques and tasks in a timely fashion.
• Respond to all patient communications promptly.
• Escalate immediate needs to appropriate area when necessary.

Skills

Communication skills

Education

High School diploma or equivalent

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation.

Minimum Qualifications

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

CORE JOB DUTIES AND RESPONSIBILITIES:

• Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
• Identifies and communicates need for scheduling modifications and development.
• Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.
• Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.
• Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• Responds to all patient communication in a timely manner.
• Escalates any immediate needs to the appropriate area of responsibility.

PHYSICAL REQUIREMENTS:

• Ability to sit for extended periods of time.

WORKING ENVIRONMENT:

• Standard office environment.

Skills And Abilities

• Strong written and verbal communication skills.

Scheduled Weekly Hours

16

Shift

United States of America (Non-Exempt)

Company

WVUH West Virginia University Hospitals

Cost Center

550 WVUH Scheduling Call Center