Centralized Scheduler Specialist

Garrett Regional Medical Center; Oakland (MD); On-site; USD 23,000 - 34,000; Full time

Job summary

GRMC Garrett Regional Medical Center in Oakland, MD is seeking a Centralized Scheduling Specialist to support provider scheduling, coordinate calendars, and manage changes in the EMR. The role requires careful communication with staff and timely updates of patient appointments.

Responsibilities include template creation for new providers, updating existing templates, and rescheduling patients affected by schedule changes, while maintaining up-to-date data and adherence to scheduling policies.

Qualifications

• High school diploma or equivalent.
• Two years of experience in a health care setting.
• Bachelor’s degree in Business or Health Care Administration or related field preferred.
• Two years of experience in a health care setting in a high-volume academic environment.

Responsibilities

• Template build for newly hired providers.
• Template changes to existing providers.
• Implement changes to providers daily schedules based on policy and provider requests.
• Notify staff of scheduling changes in a timely fashion.
• Coordinate rescheduled appointments for patients affected by changes.
• Enter and maintain up-to-date scheduling data per provider in the database.
• Ensure schedules are reviewed and managed per departmental specs.

Education

High school diploma or equivalent

Bachelor’s degree in Business or Health Care Administration or related field

Job description

Welcome! We’re excited you’re considering an opportunity with us!

Below, you’ll find other important information about this position.

The Centralized Scheduling Specialist provides administrative support regarding requests for time off, and coordinates the scheduling of providers (to include faculty, residents, mid-levels, etc.) within the EMR. The Centralized Scheduling Specialist provides communication with the Coordinator of Patient Access, Registration Specialists, and to schedule, reschedule visits appropriately based on the changes made within the system. Since the Centralized Scheduling Specialist has frequent contact with providers and other professionals within their department, this individual must consistently communicate all changes related to scheduling within a reasonable timeframe.

MINIMUM QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE

• High school diploma or equivalent.

EXPERIENCE

• Two (2) years of experience in a health care setting

PREFERRED QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE

• Bachelor’s degree in Business or Health Care Administration or related field.

EXPERIENCE

• Two years of experience in a health care setting in a high volume, academic environment.

CORE DUTIES AND RESPONSIBILITIES

• Responsible for the template build for any newly hired providers
• Responsible for template changes to existing providers.
• Implements changes to providers daily schedules based on written policy and requests from providers.
• Responsible for all patient appointments affected by any provider schedule changes to include “bumping” patients from originally scheduled appointments.
• Coordination of “bumped” patient appointments by calling patients to reschedule these appointments
• Entering and maintaining up-to date data related to scheduling for each provider in the database.
• Ensures that all schedules are reviewed, obtained, verified when necessary, and managed according to departmental specifications.
• Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Attempts to optimize and increase efficiency of visit or procedure by recommending potential alternatives
• Ensures clinic schedules are up to date
• Communicates with all staff to be sure patients are notified appropriately of any changes to the schedules
• Monitors holidays, call-offs, for all medical staff and adjusts schedules when approved by appropriate leadership
• Maintains up to date scheduling protocols for the clinic and communicates any changes necessary to ensure proper scheduling for all providers in the clinic.

PHYSICAL REQUIREMENTS

• Extended periods of sitting at a computer terminal. Must possess mobility to move throughout department as well as off-site locations.

WORKING ENVIRONMENT

SKILLS AND ABILITIES

Additional Job Description

Scheduled Weekly Hours

40

Exempt/Non-Exempt

Shift

United States of America (Non-Exempt)

Compensation Range

$16.62 - $24.93

Position is eligible for shift differentials based on shift worked and eligible for overtime pay hours over 40 hours per week

Company

GRMC Garrett Regional Medical Center

Cost Center

550 GRMC Scheduling Call Center

Address

507 E Oak Street
Oakland
Maryland

Benefit eligible employees classified as at least 0.5 eligible for

• Medical
• Dental
• Vision
• Disability Coverage
• Tuition Program
• Retirement
• Paid Time Off
• Wellness Program

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.