CENTRALIZED PACKET REVIEW UNIT SPECIALIST

City of New York; New York (NY); Vor Ort; USD 60.000 - 69.000; Vollzeit

Zusammenfassung

SmartRecruiters, Inc. is seeking a Centralized Packet Review Unit Specialist in New York City. The role handles outreach, data review, and administrative duties related to Fair Hearing requests impacting Cash Assistance, SNAP and Medicaid benefits.

The CPRU Specialist prepares evidence packets, coordinates with Fair Hearing Representatives, and ensures timely processing within the FHEMS system, while staying updated on agency policies and procedures.

Qualifikationen

• Four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience in social/human services or a related setting, providing client services or employment planning.
• A bachelor’s degree plus eighteen months of full-time experience as described above.
• A bachelor’s degree plus eighteen months of full-time experience as Benefits Opportunity Specialist or related social/human services work.
• College credits substituting for experience: 60 credits for 9 months of work, with at least 18 months total experience.

Aufgaben

• Review and analyze Fair Hearing Requests to determine resolution paths or routing to Packet Preparation.
• Prepare electronic Fair Hearing evidence packets for Office of Administrative Hearings, ensuring complete documentation.
• Conduct outreach to clients to obtain needed information and explain the fair hearing process.
• Monitor FHEMS queues and coordinate with supervisor on workload and policy changes.
• Notify Job Center staff of actions required to resolve cases and respond to inquiries from outside agencies and officials.
• Send resolution letters to clients and coordinate with Fair Hearing Representatives to ensure evidence quality.

Kenntnisse

Fair Hearing

Case Analysis

Client Outreach

Document Preparation

Ausbildung

High school diploma or equivalent

Bachelor's degree + 18 months experience

60 semester credits for 9 months experience

Jobbeschreibung

CENTRALIZED PACKET REVIEW UNIT SPECIALIST

• Full-time
• Agency: HRA/DEPT OF SOCIAL SERVICES
• Job Category: Administration & Human Resources
• Salary Band: $60,000 to $70,000
• Compensation: USD 60,275 - USD 69,316

APPLICANTS MUST BE PERMANENT IN THE BENEFITS OPPORTUNITY SPECIALIST (BOS) CIVIL SERVICE TITLE FOR AT LEAST ONE YEAR. THIS IS A PROVISIONAL APPOINTMENT, WHEN A TEST BECOMES AVAILABLE IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST (ABOS) TITLE, YOU MUST TAKE AND PASS THE EXAM TO REMAIN IN THE ABOS TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Under general supervision of the CPRU Supervisor and with wide latitude for independent action and decision, the CPRU Specialist performs outreach, administrative, analytical duties relating to the resolution of client fair hearing request related to Agency decisions affecting receipt of Cash Assistance, SNAP and Medicaid benefits, and the preparation of documentation for presentation of evidence at Office of Administrative Hearings (OAH). Assignments are made at the discretion of management, and such assignments will be limited to the duties and responsibilities detailed below.

Fair Hearing Administration is recruiting for two (2) Associate Benefits Opportunity Specialist I's to function as CPRU (Central Packet Review Unit) Specialists.

• Review and analyze Fair Hearing Request from clients to determine whether cases should be resolved or sent to Packet Preparation. Review databases (including WMS, POS, New York City Way, Etc.) connected with client’s cases to determine accuracy of actions taken or to determine if Notices of Intent (NOI)/ decisions are defective. Take appropriate action to correct any cases that can be resolved and works within the FHEMS system to route cases to the appropriate Fair Hearings/FIA Unit.
• Prepare electronic Fair Hearing evidence packets through use of the FHEMS system, incorporating all relevant documents for presentation of evidence at the Office of Administrative Hearings (OAH). Communicates with Fair Hearing Representatives to ensure that all evidence packets are complete and that any resolutions taken are part of the packet.
• Conduct outreach to clients on cases that require follow up to determine case resolution. Explain the fair hearing process to clients and determine what information and/or documentation are needed to resolve cases. Ensure that such documentation is received from the client and properly incorporated into the client’s case file.
• Monitor and review individual FHEMS queues to ensure all work is completed in a timely manner. Consults with immediate supervisor to determine workload issues and appropriateness of actions taken on cases. Continue to stay abreast of changes in Agency Policies and Procedures, maintaining understanding of changes in the FHEMs system.
• Notify Job Center staff of required action to be completed to resolve cases.
• Receive and respond verbally or in writing, to telephone or written inquiries and complaints from outside agencies, public officials and central office operations regarding clients and fair hearing activities.
• Send resolution letters to clients whose cases we have determined will be resolved. Communicate with Fair Hearing Representatives to determine the quality of the evidence packets and the need to add additional documentation to enhance the defense of cases at hearings.

Hours/Shift: 9am - 5 pm with flex

ASSOCIATE BENEFITS OPPORTUNITY - 56316

1. A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either:
a) client services.
b) employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming.

2. A baccalaureate degree from an accredited college; plus eighteen months of full[1]time satisfactory experience working as a Benefits Opportunity Specialist; or

3. A baccalaureate degree from an accredited college; plus eighteen months of full[1]time satisfactory experience as described in one (1) above.

4. College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.