Centralized Operations Specialist 2

Elmington; Nashville (TN); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Centralized Operations Specialist 2 to join their team in Nashville. This role focuses on processing applicant files for affordable housing, ensuring accuracy and efficiency. You will support applicants and internal teams, contributing to occupancy rates and organizational goals. The position offers remote work opportunities after training, emphasizing communication, collaboration, and exceptional service.

Qualifications

• At least 6 months of experience in HUD or Tax Credit Housing, property management, or compliance.
• Customer service experience required.

Responsibilities

• Collect and verify applicant documentation for completeness and accuracy.
• Communicate with applicants via phone, email, and text for updates.
• Guide applicants on required documents and follow up on missing paperwork.

Skills

Customer-centric attitude

Communication skills

Detail-oriented

Problem-solving skills

Interpersonal skills

Flexibility

Education

High School Diploma

Tools

Property management software

CRM systems

Digital communication tools

Job description

Position Summary

As a Centralized Operations Specialist 2, you will play a crucial role on Elmington's Centralized Operations team, focusing on processing applicant files and preparing new move-in and recertification files for affordable housing communities nationwide. Your responsibilities include gathering, verifying, and organizing necessary paperwork, such as income documents and tenant records, from applicants before submission to the compliance team for final approval. Emphasizing accuracy, communication, and collaboration, you will support both applicants and internal teams to ensure a smooth application process.

Your contributions will directly support multiple properties, helping maintain occupancy rates and align with organizational goals. You will be part of a fast-paced, innovative environment that values efficiency, clear communication, and exceptional service.

Hours of Operations

Our Centralized Leasing Center operates Monday to Sunday from 7AM to 7PM CST. This position offers remote, work-from-home opportunities after training and meeting expectations. All team members will complete training at our corporate office in Nashville, TN.

Requirements

• Customer-centric attitude with excellent communication skills
• Detail-oriented with the ability to manage complex documentation accurately
• Proficient with property management software, CRM systems, and digital communication tools
• Strong problem-solving skills and proactive mindset
• Ability to work effectively within a remote team
• Empathy and interpersonal skills to engage with prospects and residents
• Flexibility to adapt to evolving property needs and dynamic environment

Responsibilities

• Collect and verify applicant documentation for completeness and accuracy
• Coordinate with Centralized Operations Leads, Managers, and team members for efficient processing
• Track file progress and suggest process improvements
• Communicate with applicants via phone, email, and text for updates and questions
• Guide applicants on required documents and follow up on missing paperwork
• Respond to inquiries via phone, email, text, and live chat
• Provide information about available apartments, leasing terms, and application steps
• Assist applicants in completing rental applications and understanding documentation requirements

Preferred Qualifications

• High School Diploma required
• At least 6 months of experience in HUD or Tax Credit Housing, property management, compliance, or related fields
• Customer service experience
• Ability to understand and follow industry-specific written and oral instructions with a positive approach
• Clear, organized communication skills; ability to negotiate and persuade

Location and Travel

• Based at our Nashville, TN corporate office
• Willing to travel up to 10% annually

Physical Requirements

• Prolonged sitting and/or walking
• Ability to lift up to 15 pounds

The Elmington Experience

Elmington is committed to creating a unique company culture. Expect challenges that push you beyond your comfort zone, opportunities to achieve more, and a supportive team environment. If you believe in yourself, enjoy challenges, and value working with exceptional people, Elmington could be your last employer.

We are an equal opportunity employer, drug-free workplace, and compliant with ADA regulations.