Centralized Imaging Scheduler (PAS Resource Specialist)

Oregon Health & Science University; Portland (OR); Remote; USD 38,000 - 52,000; Full time

Job summary

Oregon Health & Science University in Portland seeks a Centralized Imaging Scheduler (PAS Resource Specialist) to support scheduling and patient access in EPIC and RIS. You will handle imaging referrals, verify eligibility, and coordinate communications with clinics and patients.

Work from remote as part of the Connected Care Center, with a Monday–Friday schedule and a start time around 8:45 am. Excellent customer service and multitasking are essential in this full-time role.

Qualifications

• Experience in a medical office setting.
• High-volume appointment scheduling experience.
• Knowledge of PAS policies and procedures.
• Experience with managed care authorizations.

Responsibilities

• Provide high quality customer service to patients, clinics, and internal customers with professional communication.
• Gather and verify patient demographics, insurance, and financial information.
• Confirm eligibility for health care coverage and authorizations for imaging procedures.
• Schedule imaging appointments in EPIC and RIS and coordinate with care teams.
• Triage calls and document requests for appointments and urgent health concerns.
• Share PAS expertise and train coworkers on system software.

Skills

Customer service

Verbal communication

Written communication

Computer skills

Education

Associates degree

Job description

Centralized Imaging Scheduler (PAS Resource Specialist)

US--Remote

Requisition ID: 2026-43038

Position Category: Hospital/Clinic Support

Job Type: AFSCME union represented

Position Type: Regular Full-Time

Posting Department: Ambulatory Access Services

Posting Salary Range: $27.78 - $37.54 per hour with offer based on relevant qualifications and internal equity

Posting FTE: 1.00

Posting Schedule: Monday - Friday

Posting Hours: 8:45am - 5:15pm

Department Overview

The function of the PAS Resource Specialist - Scheduling position within the Connected Care Center is to provide essential customer service support and guidance to clinics and patients in the areas of financial screening, patient eligibility for services, managed care, and complex patient referrals. The PAS Resource Specialist completes multifaceted, imaging-specific scheduling tasks, with the purpose of assisting, scheduling, and coordinating patient diagnostic imaging appointments within the Connected Care Center in EPIC and RIS. The employee in this position promotes OHSU’s mission statement by delivering high quality, cost effective, family-oriented service excellence. This position helps to create a collaborative environment by integrating education, research, and clinical leadership.

Function/Duties of Position

• Customer Service - Provide high quality customer service to both external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU health care providers, staff) that exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal
  service needs, and the continuous application of process improvement methods and skills.
• Enrollment & Authorization - Gather and/or verify patient information including demographics, insurance coverage, and financial status. Confirm patient eligibility for health care coverage and clarify any managed care arrangements. Verify appropriate accounts are active and associated with services to be received. Confirm authorizations for imaging procedures. Enter all information accurately into OHSU databases or into the medical record when necessary. Follow up on pending authorizations until they are obtained.
• Arranged Care – Obtains prior medical records and imaging studies if appropriate. Answer multi-line telephone, aids with clarifying orders, and notifying clinics of errors. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible. Mail information packets. Provide personal reminders to patients about upcoming appointments.
• Radiology/Surgery Scheduling - Schedules multifaceted patient appointments on line, and manually if necessary in all modalities of Diagnostic Imaging. Maintains current information regarding schedules for resources and providers. Serves as liaison and information resource for physicians, nursing support staff, coworkers, IP Admitting Department, Surgery Office, and Periop Services. Collects from physician and clinics all information necessary order information to schedule a scan (including ICD9 codes, diagnosis, equipment needs, etc.). Facilitates care arrangements by scheduling IRU time, preops, PAT clinic, ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving provider and patient concerns and
  other imaging related problems.
• Telecommunications – Triages and accurately documents telephone calls from patients and referring clinics including requests for appointments, complaints, general information inquiries, and urgent health care concerns. Delivers such
  information or requests promptly to the appropriate providers or their designees.
• Clinical Services Resource – Shares PAS expertise and disseminates PAS information to PAS Specialists within the service area. Instructs co-workers as needed in user skills for PAS system software including Order Entry, EPIC cadence scheduling and the Radiology Information System (RIS). Maintains a service-based working knowledge of diagnostic and procedural coding and
  medical terminology. Fills in as needed for any subordinate PAS position within the service area.
• Training and Competency - Successfully completes the required PAS initial training and core competency assessment before or during the trial service period. Complete all required update modules. Maintain core competencies, and demonstrate continuous application of these skills throughout the period of employment.
• Managed Care Coordination – Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians, nursing support staff, PAS specialists, referring physician offices, patients, Hospital Operations Support and others on authorization requirements; serves as a service area resource ICD9 coding requirements;
  obtains managed care authorizations for consultations, procedures, office visits, care arrangements, and contact other ancillary and clinical services as needed; problem solves and negotiates skills in resolving patient concerns and
  managed care related problems.
• Other: Employee completes other duties as assigned.

Required Qualifications

• One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and may require experience obtaining managed care authorizations (dependent on position description). OR one and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting. The candidate must have a thorough knowledge of PAS policies and procedures.Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.

Knowledge and Skills Required:

• Basic computer skills including word processing. Windows applications, on-line scheduling, and a preference for data-base skills.Excellent verbal and written communications skills. Strong customer service orientation. Demonstrated effectiveness in confrontational customer interactions.

Preferred Qualifications

• Associates degree.
• 2+ years in a medical office setting. Experience in a radiology or Connected Care Center setting strongly preferred.
• Database skills. RIS, EPIC systems. Radiology specific medical terminology

Additional Details

• Must be able to work independently from home or in the office. Ability to concentrate in a busy, fast paced, noisy office. This is a fulltime position, and eligible for benefits.
• Ability to sit for continuous hours in a day.

Equal employment opportunity, including veterans and individuals with disabilities.

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